Brand Certified
Panera Bread
4.0(551 reviews)
Certified by Panera Bread • Feb 22, 2026
Business Details
3301 Watkins Rd, Durham, NC
27707, United States
Certified by Panera Bread • Feb 22, 2026
(919) 419-6300
Certified by Panera Bread • Feb 22, 2026
https://www.panerabread.com/en-us/cafe/locations/nc/durham/3301-watkins-rd
Certified by Panera Bread • Feb 22, 2026
About
Certified by Panera Bread • Feb 22, 2026
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Durham is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Panera Bread • Feb 22, 2026
Hours
Certified by Panera Bread • Feb 22, 2026
Reviews
4.0
551 reviews
5 stars
304
4 stars
107
3 stars
54
2 stars
34
1 star
52
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some enjoying their meals while others found them poorly prepared or lacking in freshness.
Cleanliness
Multiple reviews highlighted issues with cleanliness in both the dining area and restrooms, with some customers feeling uncomfortable due to unsanitary conditions.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rude behavior and poor handling of orders.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the vibe while others found the new location less inviting and uncomfortable.
Order Accuracy
Several customers experienced issues with order accuracy, noting that their orders were often incorrect or incomplete.
- SSSamantha Struzyk1 day ago2.0I ordered a you pick two soup and salad through the drive-through this evening, took some time, but I was not in a rush…and as I pulled away, I’m glad that I checked the bag because I realized that there was no dressing. So I parked, went inside and waited for someone to be available to get me some salad dressing. I left and arrived back to my son’s baseball practice and there is no spoon to eat my soup 🥴 come onnnn guys!
- LBLucinda Belden2 days ago4.0Been a long time since I went to a Panera. The food was really fresh and good. Nice clean restaurant and the staff was really helpful.
- VCVanessa Calderon4 days ago1.0The drive-thru service was quite disappointing. I had placed an order for a single drink through the app for pickup.
- ATAnthony TaibiFeb 15, 20261.0Bad bread, mediocre food. Such a disappointment—used to be good—apparently new management destroyed what made Panera stand out. Hope they hurry up and go out of business already. It’s a shame—they really had a superior product.
- JHJamar HarrisFeb 8, 20265.0The cashier Andrew was extremely patient and kind with the modifications we needed to make for my family. Very few people have a high level of patience and kindness that he displayed effortlessly. The staff works very hard well and are compassionate towards their neurodivergent co-workers. Great diverse staff that by far blows other businesses and establishments out of the water.
Brand Certified Facts from Panera Bread
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Certified February 22, 2026Yext Knowledge Graph
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