Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Durham is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
530 reviews
5 stars
240
4 stars
123
3 stars
46
2 stars
30
1 star
91
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Cleanliness
Many reviews highlighted unsanitary conditions in the dining area and bathrooms, with dirty tables and floors.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders, stale items, and overall food quality.
Staff Attitude
Feedback varied on staff friendliness, with some praising individual employees while others noted a lack of professionalism and engagement.
Pricing Concerns
Several customers expressed that the prices were too high for the quality and portion sizes of the food.
- SSSherri Smith1 day ago1.0The whole place was very dirty. All trash bins were overflowing. Tables were dirty. Washrooms filthy with no TP or paper towels. Ordered an adult meal for dine in and received a child’s meal to go. So disappointing in the entire experience. Won’t be back.
- AWAngela WertzOct 27, 20252.0Ordered a Frontega chicken sandwich, got some sort of pesto sandwich. Ordered broccoli cheddar soup, got tomato. My side was chips, got bread. Ordered a choc chip muffin, got nothing.
- JWJarriel WilliamsOct 14, 20253.0Too many distracted workers here
- AMAmy MorrowOct 12, 20251.0Stopped by for a late lunch, but had a challenging experience. I won't go into detail, but in short: --The dining area was disgusting (food ground into carpet and seats, universally sticky surfaces, empty napkin dispensers, dishes/trays/garbage left behind) --The restaurant (the dining area and presumably the kitchen) were unbearably hot --The service was unfriendly, unhelpful, and bordering on rude and surely We ended up asking for a refund after being unable to get a clean table, being unable to clean a table ourselves (no napkins and apparently no ability to get any), and deciding it was altogether to sweaty and crowded to stay. If we had seen inside first, we would have saved everyone a lot of frustration and just not ordered at all, but we were asked to order at the contactless kiosk inside the mall (outside the restaurant), so we had no idea what it was like inside until after we paid. I will not be returning in a hurry. I hope the management can figure out a way to set their staff and customers up for better experiences (the staff seemed as overwhelmed as we were, and I'm sure they were also suffering with how hot it was in there).
- JPJeff PhilipsSep 30, 20254.0I go to this place on a regular basis. Most of the time everything is wonderful. The last time I noticed the staff was somewhat disgruntled , and seemed a new way that I came in during a slow time. I hope this is just a fluke and will be corrected the next time I visir, this restaurant.
Frequently Asked Questions About Panera Bread
Does Panera Bread Durham accept reservations?
No, Panera Bread Durham does not accept reservations.
What are the opening hours of Panera Bread Durham?
Panera Bread Durham is open daily from 8:00 AM to 8:00 PM.
Can I order Panera Bread Durham's food for delivery?
Yes, Panera Bread Durham offers delivery service every day from 8:00 AM to 8:00 PM.
Is there a drive-thru at Panera Bread Durham?
No, Panera Bread Durham does not have a drive-thru.
What types of meals does Panera Bread Durham serve?
Panera Bread Durham serves breakfast, lunch, brunch, and dinner.
What payment options are accepted at Panera Bread Durham?
Payments can be made using American Express, Cash, Discover, MasterCard, and Visa.
What are some specialty menu items at Panera Bread Durham?
Specialties include You Pick Two, Power Menu, Hand-Tossed Salads, Freshly-Baked Breads, Artisan Breads, Specialty Breads, Flatbread Sandwiches, Soup In a Breadbowl, and Vegetarian Broth Bowls.
Can I pick up my order at Panera Bread Durham?
Yes, Panera Bread Durham offers order pick-up services with Rapid Pick-Up options.
What stores are located near Panera Bread Durham where customers can shop before or after eating?
Customers can visit popular nearby stores including Bath & Body Works for beauty supplies, Lucky Brand Southpoint for clothing, and GNC Live Well for vitamins and health foods.
Are there other food or beverage options near Panera Bread Durham?
Yes, nearby you can find Tropical Smoothie for smoothies and Blue Moon Salads for additional sandwich options.
Where can customers find entertainment or leisure shops near Panera Bread Durham?
Nearby entertainment and leisure shops include GameStop for video games and toys, and Regis Salon for beauty services.