Brand Certified
McDonald's
2.8(2604 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
5507 S Miami Blvd, Durham, NC
27703, United States
Certified by McDonald's • Feb 22, 2026
(919) 475-2849
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
2.8
2,604 reviews
5 stars
634
4 stars
397
3 stars
387
2 stars
246
1 star
940
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing long wait times and incorrect orders.
Order Accuracy
Frequent complaints about missing items and incorrect orders, leading to frustration among customers.
Speed of Service
Many customers reported slow service, particularly during late-night hours, with some waiting over 20 minutes for their orders.
Cleanliness and Maintenance
Issues with cleanliness and maintenance were noted, including broken drink machines and unsanitary conditions.
Management Issues
Several reviews pointed to poor management and staffing problems, contributing to the overall negative experience.
- KSKasireddy Sunitha4 days ago2.0I had a very disappointing experience. They took more than 45 minutes, and one of the night shift staff members even made fun of the situation, which she hadn’t properly explained in the first place.
- NCNicole ChenFeb 14, 20262.0It takes forever!!! No service at all
- MHmelissa heggieFeb 10, 20261.0When you stop by early in the morning and you on your way to work, you are expected to get good service. You pull up to the drive-through and they allow you to sit there for about 10 minutes with nobody else at the window before they were even take your order that’s wrong early in the morning people got to get to work. The drive-through should be fast and efficient. They need to work on that. This is one of the slowest McDonald’s that I have ever been through.
- JMJI MYUNGJan 30, 20261.0Poor customer service, sat on the order line 20minutes and no responses. Worst McDonald I’ve ever experienced. I come to find out these people were on the phone, not taking any orders.
- CJCui JinkuJan 10, 20261.0I had a disappointing experience at the drive-thru today. The order taker was noticeably impatient when I tried to confirm my order. Before I could finish, I was told “next window” and cut off. There was no confirmation of the order details and no standard follow-up questions (such as whether I wanted ketchup or other condiments), which led me to worry about accuracy. The interaction felt rushed and unfriendly, with no basic courtesy or acknowledgment. I understand that drive-thru can be busy, but clear communication and a respectful tone are essential. This experience did not meet the level of service I expect, and I hope management can address
Brand Certified Facts from McDonald's
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Certified February 22, 2026Yext Knowledge Graph
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