McDonald's

2.8
2567 reviews
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Business Details

5507 S Miami Blvd, Durham, NC
27703, United States
(919) 475-2849
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5507 S Miami Blvd, Durham, NC
27703, United States

Hours

Reviews

2.8
2,567 reviews
5 stars
624
4 stars
392
3 stars
384
2 stars
240
1 star
927

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially for drive-thru and mobile orders, with some waiting over 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and repeated mistakes, leading to customer frustration.

Staff Attitude

Feedback on staff behavior was mixed; while some praised friendly service, others reported rudeness and unprofessionalism.

Operational Issues

Customers noted problems with the mobile app, incorrect hours of operation, and issues with drink machines, indicating a lack of management oversight.

Food Quality

While some customers found the food acceptable, there were numerous complaints about cold or stale items and incorrect preparation.
  • WM
    Wes Montgomery
    Nov 17, 2025
    2.0
    I went for lunch and only ordered a fish filet. I was told to pull up to 2nd window. I waited 10 mins and had to ask the worker walking to another car to take food to see about my one sandwich. He went in, got my sandwich and handed it to me at the window without my water. My sandwich was already cold. I left without my water because I was at lunch and my time was close to getting back to the job.
  • JV
    Jasmine Vinson
    Nov 15, 2025
    1.0
    Y’all should switch out whoever is in window 1 to window 2 because the girl up there is mute. No type of greeting at all. She clearly hates working.
  • TA
    Tracy Alexander
    Nov 8, 2025
    5.0
    This McDonalds is consistent. The fries are always hot, and if you truly eat McDonald’s, you know this is of upmost importance. The staff is usually nicer on the side that hands you the food than the side that takes the orders, but no one is rude. I give atmosphere lower stars because they will almost always have me “pull forward” and wait even if no one is behind me. But I definitely appreciate their consistency.
  • VV
    Vijay V
    Nov 1, 2025
    1.0
    The people who work here at night(especially 2 ladies) are discriminatory and very rude, they intentionally don't want you to get the food and ask you to go over and over again through Drive though even though you come through drive through, they behave like they don't understand your order and ask you to come to window and again ask you to go around for half an hour wait to get through the drive through again, they intentionally did this to me for 3 times. This happened on Oct 30th, 2025 around 11:30 PM. I would never ever go to this store and don't recommend to others. I'm not sure how the managers allow this kind of behavior.
  • CC
    clorox
    Oct 30, 2025
    1.0
    Always slow. I ordered on the app 30 mins ahead. 1 coffee n 1 apple pie. Had to leave to catch my flight without my food
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 5507 S Miami Blvd, Durham?

McDonald's at this location is open 24 hours a day, seven days a week.

Does this McDonald's offer delivery services?

Yes, McDonald's provides delivery services 24/7, including no-contact and same-day delivery options.