Jimmy John's

3.6
286 reviews

About

Sandwich Restaurant

Location

Jimmy John's
701 Ninth St, Durham, NC
27705, United States

Hours

Reviews

3.6
286 reviews
5 stars
132
4 stars
45
3 stars
23
2 stars
24
1 star
62

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the freshness and taste of the sandwiches, though some reported issues with portion sizes and incorrect orders.

Customer Service

Customer service experiences varied widely; while some staff were friendly and accommodating, many reviews highlighted poor service, rudeness, and mistakes with orders.

Delivery Issues

Numerous complaints about slow delivery times and incorrect orders were noted, with some customers expressing frustration over lack of communication regarding delays.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting well-maintained bathrooms while others mentioned dirty tables.
  • CZ
    cameron zachary
    Dec 27, 2025
    5.0
    I was welcomed and served quickly upon arriving in the restaurant. My food was prepared to perfection and I enjoyed the time I spent in the restaurant. The store was clean and orderly.
  • SS
    SNS Eusebe (SNS)
    Dec 10, 2025
    2.0
    I placed an online order for 3 subs and I really like JJs. The subs from this chain are really good but I was really disappointed with what this particular location provided. They very much skimped on everything, the kickin’ ranch was minimal, even the lettuce on the sub was lacking and some of the sub had a taste of cleaning product. I won’t be ordering from this b location in the future
  • RR
    Rajesh Rajagopal
    Sep 23, 2025
    3.0
    Nice food, but how about you focus & bring us ketchup like we asked u to for Door Dash?
  • KM
    K M
    Jan 3, 2019
    1.0
    Hours say store is open until 3AM but they continuously close before then. Very inconvenient for hospital employees.