Jimmy John's

3.8
212 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1125 NC Hwy 54, Durham, NC
27713, United States

Hours

Reviews

3.8
212 reviews
5 stars
106
4 stars
39
3 stars
19
2 stars
13
1 star
35

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, often exceeding an hour, and issues with incorrect or missing orders.

Customer Service

Mixed feedback on customer service; while some praised friendly staff, others experienced rudeness and unprofessional behavior.

Food Quality

Inconsistent food quality noted, with some customers receiving poorly made sandwiches or incorrect orders, while others enjoyed fresh and tasty food.

Management Problems

Several reviews highlighted issues with management, including poor handling of complaints and lack of communication regarding order statuses.
  • CV
    Craig Vladika
    Dec 4, 2025
    1.0
    Don’t order if your used to jimmy John’s good delivery service, I’ve tried it 3 times just to see if it was a fluke but every time delivery is well over an hour from time of order.
  • CM
    Corey Melton
    Nov 16, 2025
    2.0
    The manager, Jeremy, hung up on me twice as I was just trying to understand where my delivery was and why I was not notified about it. This is not my first problem with delivery from this location. Unfortunately, it does not seem like it is getting better and the management at this location seems very problematic. I do not recommend ordering delivery from this store
  • CB
    Chris Bocanegra
    Nov 2, 2025
    5.0
    I love sandwiches
  • BL
    Bella Lucas
    Nov 2, 2025
    1.0
    They can’t count money they messed my sandwich up and then they gave me the wrong size and the service was terrible all around
  • LD
    Lucas Daymont
    Oct 25, 2025
    3.0
    not freaky fast Employees were too busy talking to make the food