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Jimmy John's

3.8
(214 reviews)
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Business Details

1125 NC Hwy 54, Durham, NC
27713, United States
(919) 419-7111
https://locations.jimmyjohns.com/nc/durham/sandwiches-992.html

About

Sandwich Restaurant

Location

Jimmy John's
1125 NC Hwy 54, Durham, NC
27713, United States

Hours

Reviews

3.8
214 reviews
5 stars
109
4 stars
39
3 stars
19
2 stars
13
1 star
34

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers reported significant delays and problems with delivery, often taking over an hour and resulting in incorrect or missing orders.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude or unprofessional behavior.

Food Quality

While some customers enjoyed the food and found it fresh, others complained about incorrect orders, poor sandwich preparation, and food safety concerns.

Cleanliness

The restaurant was noted for being clean and well-maintained, with some customers appreciating the efforts made for food safety.
  • KB
    Kevin Blast
    Feb 15, 2026
    5.0
    Awesome food … sandwich was delicious. Great atmosphere!!
  • SW
    Sean Wright
    Feb 15, 2026
    5.0
    My wife and I stop by Jimmy John’s for the first time yesterday on Valentine’s Day during lunch. Let me say the bread was amazing the #9 what the manager suggested was on point The staff was very patient even though they seemed busy . Next time I’m trying toasted !!
  • CV
    Craig Vladika
    Dec 4, 2025
    1.0
    Don’t order if your used to jimmy John’s good delivery service, I’ve tried it 3 times just to see if it was a fluke but every time delivery is well over an hour from time of order.
  • CM
    Corey Melton
    Nov 16, 2025
    2.0
    The manager, Jeremy, hung up on me twice as I was just trying to understand where my delivery was and why I was not notified about it. This is not my first problem with delivery from this location. Unfortunately, it does not seem like it is getting better and the management at this location seems very problematic. I do not recommend ordering delivery from this store
  • BL
    Bella Lucas
    Nov 2, 2025
    1.0
    They can’t count money they messed my sandwich up and then they gave me the wrong size and the service was terrible all around
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Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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