Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Durham, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
302 reviews
5 stars
158
4 stars
55
3 stars
22
2 stars
14
1 star
53
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly and professional staff, while others report rudeness and unprofessional behavior.
Speed of Service
Many customers noted slow service, especially during busy times, leading to frustration and dissatisfaction.
Product Consistency
There are complaints about inconsistent food and drink quality, including issues with freshness and incorrect orders.
Customer Experience
Several reviews highlight a lack of attention to customer needs, particularly with the use of kiosks and mobile orders, which some customers found frustrating.
Staff Attitude
While some staff members received praise for their friendliness, others were criticized for having a negative attitude and poor customer interaction.
- TKTrent Koenig2 days ago4.0Quick and attentive workers. Good attitudes.
- BBBlank BlankNov 8, 20255.0I want to take the time to say thank you. I walked in there, and I immediately saw the manager named Joy. I want to take the time to say thank you for your personality your joy and your love. You are truly the definition of great Customer Service. I don’t know if you remember who I was but I came in there. I stopped you in your track and I just wanted to let you know that she was such an amazing woman in person. If there was more people that had great customer service like you fast food restaurants will be such about a place. Thank you for your personality.
- HFHannah ForbesOct 30, 20255.0Awesome location, great service! The employees finished the drive thru order while I came in and had started ordering on the self-service screen. They offered to take my order as soon as they were available, even though I wasn’t struggling with the system. I appreciated the prioritizing customer service, even with automated kiosks in place. And the Halloween buckets and donut holes are too cute and yummy to pass up!
- LALisa AllenOct 19, 20251.0The staff is very slow and unprofessional.
- CLCoopi LaflareOct 12, 20251.0I order my food which came up to $15 I proceeded to pay cashier with $100 bill she’s says she can’t take anything over a $20 bill but if I but when I come in and Oder 2 dozen for the job that’s clearly over $20 you mean a million dollar a year business can’t break a $100 bill?
Frequently Asked Questions About Dunkin'
What are the regular opening hours of Dunkin' at 3718 N Roxboro St in Durham, NC?
Dunkin' at this location is open daily from 6:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' offers delivery and curbside pickup services to customers.
What special holiday menu items are currently available at Dunkin'?
During the holiday season, you can try the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order Dunkin' products ahead via a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on the Apple App Store and Google Play Store for a fast grab and go experience.
What types of meals are served at Dunkin' in Durham?
Dunkin' serves breakfast, lunch, and brunch meals with a variety of coffee, donuts, espresso, and breakfast sandwiches.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' has a convenient drive-thru service for easy pickup.
What nearby restaurants can I visit along with Dunkin' at Roxboro St?
Near Dunkin', you can find Five Guys for burgers, Marco's Pizza for Italian and pizza options, Panera Bread for bakery and sandwiches, Chipotle Mexican Grill for Tex-Mex dishes, Freddy's Frozen Custard & Steakburgers for American fast food, and Golden Corral for buffet-style dining.
Are there any nearby healthcare facilities accessible from Dunkin'?
Yes, nearby healthcare options include Johnson Family Dentistry, Durham Dental Care, Davis Ambulatory Surgical Center, Oak Street Health, and Duke Health.
Where can I find nearby banking and ATM services close to Dunkin'?
Nearby banking and ATM services include PNC bank, First National Bank, and LibertyX Bitcoin ATM for currency exchange.
Does Dunkin' offer free Wi-Fi and accept credit/debit cards at this location?
Yes, this Dunkin' offers free Wi-Fi and accepts both credit and debit card payments.