Dunkin'

Reviews

• PW

  Pierce Watson

  Jan 15, 2026
  5.0
  For context, I’ve been a huge fan of Dunkin since I was a kid. It’s one of the ways I reward myself, so I’ve been to Dunkins all over the country and even world. This location is nearest to my house, so I’m there regularly, sometimes every day for stretches of time. This is the best Dunkin. At a place like Dunkin, it’s really all about customer service. This Dunkin has hands down some of the best employees that I’ve encountered at any establishment. They’re kind, warm, thoughtful, and dependable. If someone makes my order wrong, which is rare, I never feel like I’m inconveniencing them asking for a redo. They treat each other with kindness as well, and I think that goes a long way. The store is always clean and I rarely have to wait very long. Half of the staff have taken the time to learn my name and I look forward to visiting. I would say 90% of the staff are stellar—specifically Jacob and Brianna. There are quite a few other amazing workers that I haven’t learned their names yet. I haven’t seen her in a while, but KK is also fantastic. I worked at Dunkin years ago, and it can be a really stressful environment! I truly don’t understand some of the negative reviews. Every Dunkin will occasionally get an order wrong, or something comes out weird, but these folks are always amazing about making it right. Mistakes are easily remedied but good customer service is harder to teach. This is an amazing location and staff should be proud of themselves. Also, Dunkin corporate—consider hiring Jacob to come up with new flavors and great concoctions based on what’s available. Sometimes I just ask him to make me a mystery drink, and he always delivers. YALL ARE AWESOME
• TR

  Tiffany Richardson

  Jan 2, 2026
  4.0
  I stop by here just about every morning or at least two days out of my three days of work. This morning my coffee was dark and I handed it back and when I drove off to taste it it was not good but I had to keep rolling else I would have been late for work. Once last wk when they handed it to me I went on and kept it but not this morning I handed it back because it wasn’t prepared how I like it I’m not going to pay for nothing I’m not satisfied with moving forward. Get in tic toc see that 1/2 TODAY if you ordered a drink you got a free doughnut and a mini tote bag. I was offered one and they couldn’t have been sold out because they opened at 6 and I was there aroun 6:10. It’s one lady there that know how to run the place, I can’t think of her name. Maybe this location didn’t get them because I feel like she would have given me one.
• CD

  Clotiel Dean

  Nov 25, 2025
  5.0
  I will pass 10 Dunkins to go to this one on Roxboro. Great team, clean bathrooms, and fresh food always!
• TK

  Trent Koenig

  Nov 22, 2025
  4.0
  Quick and attentive workers. Good attitudes.
• BB

  Blank Blank

  Nov 8, 2025
  5.0
  I want to take the time to say thank you. I walked in there, and I immediately saw the manager named Joy. I want to take the time to say thank you for your personality your joy and your love. You are truly the definition of great Customer Service. I don’t know if you remember who I was but I came in there. I stopped you in your track and I just wanted to let you know that she was such an amazing woman in person. If there was more people that had great customer service like you fast food restaurants will be such about a place. Thank you for your personality.