Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Durham, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported rude and unprofessional staff, with several instances of poor service and negative attitudes.
Order Accuracy
Frequent complaints about incorrect orders, especially with mobile orders, leading to frustration among customers.
Cleanliness and Environment
Some reviews highlighted cleanliness issues and an unpleasant atmosphere, while others noted improvements in cleanliness.
Food Quality
Mixed feedback on food quality, with some items consistently being overcooked or not fresh, while others praised specific menu items.
Staff Performance
While some customers praised individual staff members for their kindness and efficiency, overall staff performance was seen as inconsistent.
AC
Alex Cruz
2 days ago
1.0
Went here yesterday to order food, I was waiting in the lobby for like a good 15-20 minutes. Nobody greeted me or took my order, I had to check if the store was close or something I entered around 6 and know they close at 8. An amazing customer there told me that the employee was hiding after taking his order, literally waited there for no reason and the employee never came out.
DM
David Maldonado
Feb 9, 2026
1.0
Terribly bad, a complete change of all staff is needed. The food is terrible, as is the coffee and the wait. It’s exasperating.
MD
Marla Daum-Smith
Feb 8, 2026
5.0
Anytime we go through the drive-thru to get coffee at this location, the service is always excellent and the employees are very friendly.
GW
Gabriella Woodson
Feb 7, 2026
5.0
Shout out to lonnie! This was my first time visiting the store because I'm not from this area. I go to Dunkin all the time but by far this was the best customer service I've ever received. Lonnie was so sweet and absolutely made my day. My drink is amazing and his service was absolutely fantastic!
CC
Christina Choy
Jan 10, 2026
3.0
Music was blasting so loud inside you had to raise your voice to order. I don't know how people tolerated the environment trying to eat in. It seems this is a tactic to get people out of the building as fast as possible. I was trying to have a quick treat with my kids. Unfortunate.