Business Details
About
Mexican Restaurant
Chipotle Durham Ellis is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.9
342 reviews
5 stars
113
4 stars
45
3 stars
17
2 stars
36
1 star
131
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff, slow service, and negligence in fulfilling orders.
Food Quality
Customers frequently reported issues with food quality, including stale ingredients, undercooked rice, and inconsistent portion sizes.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty counters and unkempt kitchen areas.
Ingredient Availability
Many customers expressed frustration over the location being out of key ingredients, impacting their ability to order desired meals.
Management Issues
Several reviews pointed to poor management practices, including unprofessional behavior from staff and inadequate training.
- AAAcceptanceNov 15, 20254.0I am usually not one to leave less than great reviews.The food was good, but i've been to this location a couple of times and it can be a bit dirty.They don't clean the tables very well.And sometimes the supplies are not refilled overall, though, a good experience.
- KKKENNNov 5, 20251.0Check your bag before leaving the store and make sure you get what you paid for. Technically this is stealing since no refund was given.
- AAANov 5, 20255.0Drive thru option was awesome, burrito was perfect. Thanks!
- JGJ GOct 26, 20251.0I’ve visited this location three times now, and each visit has been more disappointing than the last. Earlier this week I went in to try the new Carne Asada Bowl, and to my surprise, the server grabbed a tiny 2 oz cup—the same kind used for sides of guac or sour cream—and that’s how much steak I received. It barely covered the mound of rice they piled on to make up for it. On top of that, the server didn’t follow my simple instructions to place most of my sides in separate cups so they wouldn’t get soggy on the way home. This wasn’t even during a rush—it was **2:14 PM**, and no one else was in line until one person walked in behind me. Chipotle charges way too much to be giving out scraps of meat. $15.70 for mostly rice and sides is unacceptable. I’m extremely disappointed, and this location really needs to do better.
- GIGary Ford IIOct 23, 20251.0To be an open kitchen, it’s disgusting to watch these workers work in a nasty line. Rice all Over the counter, dirty pans everywhere.its wild to Watch one person work the line and the line is wrapped around the store.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Durham Ellis serve?
Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the opening hours for Chipotle Mexican Grill at 1034 Yunus Rd, Durham?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Durham?
It is located at 1034 Yunus Rd, Durham, NC 27703, USA.
How can I contact Chipotle Mexican Grill in Durham Ellis by phone or email?
You can call them at +1 984-312-7633 or email at NC.4016.DurhamEllis@chipotle.com.
Does Chipotle Mexican Grill offer online ordering options?
Yes, you can order online through Chipotle's official site at https://order.chipotle.com/ or via the Chipotle app linked to your location.
What is Chipotle's commitment to food quality?
Chipotle serves food made with 53 real ingredients prioritizing responsibly sourced, humane, and sustainable practices, without artificial colors, flavors, or preservatives.
What social media platforms can I follow Chipotle Mexican Grill on?
You can follow Chipotle on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube.
Are there any pharmacies near Chipotle Mexican Grill at Ellis Crossing?
Yes, Publix Pharmacy at the Marketplace at Ellis Crossing is nearby, which customers can visit for health and wellness needs before or after dining.
What nearby dining options are available near Chipotle Mexican Grill in Durham Ellis?
Nearby you can find ZENSHI Handcrafted Sushi for a sushi experience and Its a Southern Thing for breakfast and brunch, ideal for exploring various cuisines in the area.
Are there convenient services like gas stations or ATMs near Chipotle Mexican Grill?
Yes, Sheetz gas station and several ATMs including Presto! ATM and PNC ATM are close by, making it convenient for customers to fuel up or withdraw cash while visiting Chipotle.