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Chipotle Mexican Grill

2.9
(18 reviews)

Business Details

737 9th Street 220, Durham, NC
27705, United States
(984) 312-8043

About

Mexican Restaurant

Location

Chipotle Mexican Grill
737 9th Street 220, Durham, NC
27705, United States

Hours

Reviews

2.9
18 reviews
5 stars
6
4 stars
2
3 stars
0
2 stars
4
1 star
6
  • RC
    Ryan Cunningham
    1 day ago
    5.0
    I want to call out someone specifically and that's the cashier. The name on the receipt was Britney but just in case that's incorrect she was a young Asian girl. When I asked for the bathroom code the whole staffed looked at her and she got it to me. She was the only one who really greeted me and was polite and told me to have a great day. As I was eating everyone else was kind of standing around and she was looking for things that she could do. If she's not the manager she should be. Place was clean. I'd say chipotle as a whole is mostly a 3 star establishment and this one is about the same as the rest. But that cashier gave a 5 star customer experience and clearly cared about working hard.
  • HA
    Hunter Adkins
    4 days ago
    1.0
    Showed up only one rice cheese and other things reserved for “online only”
  • SS
    slowking
    Feb 15, 2026
    2.0
    they just opened like a month ago and they’re already rationing the meat like it’s the 1930s. insane behavior. the lady serving couldn’t wait to ring me up even though we’re not even at picking the vegetables/salsa. i was also the only person in line, idk why you hurrying me like that. forgoing that aspect tho because she might’ve had a long week. tried the chicken al pastor. mid at best, way too sweet. chipotle’s corporate taste testers must be diabetic. atmosphere is sterile and plain. since it is a new location, the furniture is still very clean, but let’s see how fast this lasts. this unpleasant chipotle experience is now more of a symptom of chipotle’s business model as a whole than just a location-by-location phenomenon. their latest earnings call shows the CEO does not care about lowering prices or increasing portions. yet people - including myself - still spend our money here. i guess this is exemplary of societal complacency.
  • DR
    Diamond Riley
    Feb 12, 2026
    1.0
    I am so sick and tired of these freaking chips being stale it don't make no sense!!! Very disappointed...ya'll just opened. DO BETTER!!! And I need my points! I've been scanning for the past 3 visits and my points haven't increased. I need to speak with a manager.
  • MT
    Mario Treviño
    Jan 29, 2026
    1.0
    Worst chipotle I’ve ever had. Food was oily (I had a bowl) and unappetizing. Couldn’t finish it.

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