Business Details
About
Mexican Restaurant
Chipotle Duke Medical is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,037 reviews
5 stars
466
4 stars
226
3 stars
105
2 stars
57
1 star
183
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and food contamination.
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned issues with food quality, including bland flavors, undercooked ingredients, and small portion sizes.
Management Issues
Several customers noted a lack of effective management, with complaints about staff behavior and inconsistent service policies.
Customer Experience
Overall, the dining experience was negatively impacted by a combination of cleanliness, service, and food quality issues.
- MYMichelle YatesNov 14, 20252.0All I can say is I won't be coming back to this location. How do u ruin a burrito
- HHHan HOct 12, 20251.0I understand this location is busy, but the cleanliness, service, and food is lacking. I haven’t been to this location in over a year because of past experiences. today I tried to give them another chance and nothing has changed!
- ALAjay LeelOct 8, 20251.0This Chipotle seriously needs a reality check. The staff act like they’re being forced to work there — no greetings, no eye contact, no basic courtesy. They move slow, ignore customers, and don’t even bother saying sorry for the ridiculous wait times. Every visit feels like you’re interrupting their day just by showing up. I’m paying for food, not an attitude. Management needs to step up and fix this because this location’s customer service is flat-out miserable.
- SESergio EspinozaOct 7, 20251.0Woman making my order kept making eye contact with her coworker every time I asked her to do something. When asked about it she said she was tired. I saw right through it. If I say something, then you look at your coworker and laugh, how am I supposed to take that? Completely unprofessional kids they’re hiring now.
- GSGilbert SearcyOct 6, 20252.0Old worn out location. Staff could not care less if you were there or not.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on 2608 Erwin Rd serve?
Chipotle offers customizable Mexican fast-casual meals such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours for Chipotle Mexican Grill at Duke Medical?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill at Duke Medical?
You can place orders online via their website at https://order.chipotle.com/ or through the Chipotle mobile app available in the Apple App Store.
Are there any special dietary or ingredient standards at this Chipotle location?
Yes, Chipotle follows 'Food with Integrity' principles by using only 53 real ingredients without artificial colors, flavors, or preservatives, focusing on sustainable and humane sourcing.
How can I contact Chipotle Mexican Grill at Duke Medical?
You can reach them by phone at +1 919-309-2901 or email at nc.0994.dukemedical@chipotle.com.
Is Chipotle Mexican Grill at Duke Medical welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers.
What other dining options are near Chipotle at 2608 Erwin Rd?
Nearby dining options include Enzo's Pizza for Italian, Baskin-Robbins for ice cream and desserts, Noodles & Company for Asian cuisine, Mediterra Grill for Mediterranean food, Firehouse Subs for sandwiches, and Dunkin' for coffee and donuts.
Are there any medical facilities near Chipotle Mexican Grill at Duke Medical?
Yes, nearby medical facilities include Duke Health hospital, Duke Fetal Diagnostic Center, Duke Children’s Hospital, Triangle Smoking Studies, and Duke ADHD Clinic, making it convenient for patients and visitors to grab a meal.
What services are available nearby that could complement a visit to Chipotle Mexican Grill?
Alongside dining, nearby services include The UPS Store for printing and shipping needs, Shred Nations for document shredding, and Babies by Ayla for event photography, offering convenience for both personal and professional errands.