Business Details
About
Mexican Restaurant
Chipotle Durham Southpoint is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
601 reviews
5 stars
255
4 stars
124
3 stars
67
2 stars
46
1 star
109
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including bland flavors, undercooked rice, and missing ingredients.
Cleanliness
Numerous reviews highlighted the restaurant's poor cleanliness, with dirty tables, overflowing trash, and unsanitary conditions.
Customer Service
Service was frequently described as rude and unprofessional, with several customers noting a lack of urgency and poor communication from staff.
Order Accuracy
Many customers experienced problems with incorrect or incomplete orders, particularly with online and pickup orders.
Staff Attitude
Staff attitude was often criticized, with reports of employees being disengaged, unhelpful, or even rude during interactions.
- JSJulius SNov 1, 20251.0Received the worst service here. Went and ordered a burrito and the manager wrapped my burrito so horribly that the entire thing fell apart on the table while I was eating. I spoke to the manager and she told me my options were to scoop everything (from the dirty table) into a new tortilla or buy a new burrito. I asked for a new burrito all together and she said I had to buy a new one despite her mistake being the reason my burrito fell apart. This is unfortunate because I really liked this Chipotle, but I will not be returning.
- JKJustin KingOct 29, 20252.0This location is usually spot on, but the last two visits have been a complete disappointment. My very last visit had a bowl missing lettuce, cheese, and salsa even though it was written on the label. I understand mistakes happen, but missing half of the order is either intentional or a gap in training that should be addressed immediately.
- KVKaila VickOct 7, 20251.0Just had a steak and chicken bowl, I said to myself this can't be chipotle, nothing tasted like the chipotle I have eaten before my bowl was giving rough start with no seasoning my chicken didn't even taste rite, I was very disappointed, it was soupy giving a potatoe salad taste
- DKDanielle KeeneSep 23, 20255.0Idk what girl just made my bowl but this is the best thing ever
- KPKim PreslarSep 14, 20251.0Disgusting, unwelcoming, no ice! There was food littered & smeared all over tables and seats and on the floors throughout the restaurant. The trash cans were overflowing. The person taking my order said nothing and just stood there looking at me as if she was mute. Food was cross contaminated in containers and put in what I ordered that way. There was no ice for any of the drinks but they charged full price. One of the girls working with the food had 3-4 foot long hair hanging down, which is unacceptable around food. This place should be shut down for uncleanliness and not allowed to reside in Southpoint.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Durham?
Chipotle Mexican Grill is located at 6910 Fayetteville Rd, Suite 187, Durham, NC 27713, inside the SouthPark Mall Food Court.
What are the operating hours for Chipotle Mexican Grill at Durham Southpoint?
The restaurant is open from 11:00 AM to 7:00 PM Monday through Thursday, 11:00 AM to 9:00 PM on Friday and Saturday, and 12:00 PM to 6:00 PM on Sunday.
Does Chipotle Mexican Grill Durham Southpoint offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill Durham Southpoint?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill Durham Southpoint accept catering orders?
Yes, they provide catering and catering delivery services.
What is Chipotle's commitment to food quality and sourcing?
Chipotle serves responsibly sourced, classically-cooked real food with wholesome ingredients without artificial colors, flavors, or preservatives, using only 53 real ingredients sourced from farms following humane and sustainable practices.
What nearby stores can I visit for beauty and skincare while at SouthPark Mall?
You can visit Sephora, Charlotte Tilbury, and L'Occitane en Provence nearby for cosmetics and beauty supplies.
Are there any clothing stores near Chipotle Mexican Grill at SouthPark Mall?
Yes, there are several nearby clothing stores including Abercrombie & Fitch, Aritzia, Garage, and Cachè Southpoint.
What other dining options are available near Chipotle Mexican Grill at SouthPark Mall?
Nearby dining options include Panera Bread, Popeyes Louisiana Kitchen, and Built burger restaurant.
How can I contact Chipotle Mexican Grill Durham Southpoint directly?
You can reach them by phone at +1 919-627-9249 or via email at nc.1791.Southpoint@chipotle.com.