Chipotle Mexican Grill

3.6
602 reviews
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About

Mexican Restaurant
Chipotle Durham Southpoint is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6910 Fayetteville Rd, Durham, NC
27713, United States

Hours

Reviews

3.6
602 reviews
5 stars
254
4 stars
125
3 stars
67
2 stars
46
1 star
110

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor service, including rude staff, slow service, and incorrect orders.

Cleanliness

Many customers reported unsanitary conditions, with dirty tables, overflowing trash, and general disarray in the restaurant.

Food Quality

Feedback indicated inconsistent food quality, with complaints about undercooked rice, bland flavors, and missing ingredients.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including lack of communication and negative interactions with customers.

Management Issues

Multiple customers expressed concerns about poor management, citing a lack of training and oversight leading to ongoing service and quality problems.
  • CL
    Cierra L
    Dec 9, 2025
    1.0
    I will absolutely not be returning to this chipotle. The only reason I returned today was because I had a free entree for them messing up my last meal. Its not even that the food is bad, it's the way they assemble it. Whoever the heavy set woman with the red bun and black glasses is that makes the food needs a reality check. Her attitude towards her coworkers and guests in front of me was like.. did that just really happen? She started yelling at her coworker because he mixed the old carne asada with the new batch and she looked at him and said "you piss me off" in front of a line of customers? Last time I went I had a mobile order for a quesadilla. When i got in my car, the bottom of my bag was soaked. It happens, I figured it was grease. No. Whoever bagged my food mustve 3 pointed it into the bag from across the room. I got green salsa as a side, and it leaked into the box, covered my quesadilla, and leaked through. I got green salsa all over my seat. Today, I wanted to claim my free entree, which again, I received because last time my order was assembled terribly. While she was making my burrito, I asked for green salsa. She put half of a scoop of the liquid, not the actual salsa. So, I asked for a LITTLE more green salsa, and she put a heaping scoop on top of what she had already put on there. If i paid for this burrito I would have absolutely had it remade, when she was rolling it, salsa was leaking out of every side. It felt apart from the salsa about 3 bites in, so I ended up eating it like a bowl. Lastly, this place is just gross. I've never been in here and it's been cleaned. Food all over every table and on the floor. And the workers stand behind the line cussing and joking. Theres a new Chipotle that just opened nearby, please go to that one instead.
  • AM
    Anton Makarenko
    Dec 1, 2025
    4.0
    Good food at this location. Chicken not over-roasted like in most Chipotle locations, but the service is slow.
  • JS
    Julius S
    Nov 1, 2025
    1.0
    Received the worst service here. Went and ordered a burrito and the manager wrapped my burrito so horribly that the entire thing fell apart on the table while I was eating. I spoke to the manager and she told me my options were to scoop everything (from the dirty table) into a new tortilla or buy a new burrito. I asked for a new burrito all together and she said I had to buy a new one despite her mistake being the reason my burrito fell apart. This is unfortunate because I really liked this Chipotle, but I will not be returning.
  • JK
    Justin King
    Oct 29, 2025
    2.0
    This location is usually spot on, but the last two visits have been a complete disappointment. My very last visit had a bowl missing lettuce, cheese, and salsa even though it was written on the label. I understand mistakes happen, but missing half of the order is either intentional or a gap in training that should be addressed immediately.
  • KV
    Kaila Vick
    Oct 7, 2025
    1.0
    Just had a steak and chicken bowl, I said to myself this can't be chipotle, nothing tasted like the chipotle I have eaten before my bowl was giving rough start with no seasoning my chicken didn't even taste rite, I was very disappointed, it was soupy giving a potatoe salad taste

Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Mexican Grill located in Durham?

Chipotle Mexican Grill is located at 6910 Fayetteville Rd, Suite 187, Durham, NC 27713, inside the SouthPark Mall Food Court.

What are the operating hours for Chipotle Mexican Grill at Durham Southpoint?

The restaurant is open from 11:00 AM to 7:00 PM Monday through Thursday, 11:00 AM to 9:00 PM on Friday and Saturday, and 12:00 PM to 6:00 PM on Sunday.