Business Details
About
Mexican Restaurant
Chipotle Gateway Terrace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
936 reviews
5 stars
399
4 stars
216
3 stars
110
2 stars
52
1 star
159
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables, floors, and equipment.
Customer Service
Numerous customers reported rude and unprofessional behavior from staff, including poor attitudes and lack of attention.
Food Quality
Feedback indicated inconsistent food quality, with complaints about overcooked items, salty flavors, and incorrect orders.
Portion Sizes
Many customers expressed dissatisfaction with portion sizes, describing them as stingy or inadequate for the price.
Overall Experience
Overall, the location received mixed reviews, with some praising the food and service while many others reported negative experiences.
- KSKaren SheltonNov 17, 20255.0Associates were pleasant and prompt.
- KGKero GabrielNov 14, 20255.0Chipotle's new Carne asada is absolutely delicious. Would definitely go back just to eat it
- TTToorealNov 13, 20255.0This is a good chipotle
- TDTimothy DorseyOct 29, 20255.0Love Chipotle 😋 ❤️, great hot fresh food, friendly staff and an awesome atmosphere for eating in or outside area. Definitely recommend coming here to get lunch or dinner 🍽️, delicious 🤤.
- ATAquarius TaborOct 18, 20251.0This has to be the worst chipotle I have visit. The place was so dirty I didn’t notice when I walked in which would’ve made me turn around if I did. The restaurant is nasty , no fresh food on the line , everything was over cooked . Grill was dirty and black .. you don’t get greeted when coming in . The manager on duty had an attitude when I addressed Issues to her and I also charged twice for guacamole when it was on my bowl not on the side. I WILL NOT BE RETURNING TO THIS PLACE EVER AGAIN. And I will be disputing my order we didn’t eat it due to meat being over cooked etc … so unhappy with this
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Gateway Terrace serve?
Chipotle Gateway Terrace offers fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients following their 'Food with Integrity' principles.
What are the operating hours of Chipotle Mexican Grill at 3219 Watkins Rd, Durham?
Chipotle Mexican Grill at Gateway Terrace is open every day from 10:45 AM to 11:59 PM.
Does Chipotle Gateway Terrace offer online ordering and delivery services?
Yes, customers can order online through Chipotle's app or website and choose in-store pickup or delivery.
How can I contact Chipotle Mexican Grill at Gateway Terrace for inquiries or feedback?
You can contact them by phone at +1 919-401-5469 or via email at nc.1974.GatewayTer@chipotle.com.
Does Chipotle Gateway Terrace welcome the LGBTQ community?
Yes, Chipotle Mexican Grill at Gateway Terrace is LGBTQ-friendly.
Where can I find exclusive offers and earn free food from Chipotle?
Sign up for Chipotle Rewards to receive exclusive offers and earn free food.
Are there other dining options near Chipotle Gateway Terrace?
Yes, nearby dining options include Jersey Mike's Subs, Jimmy John's, Panera Bread, and PDQ, offering sandwiches, coffee, salads, and chicken dishes.
What medical facilities are located near Chipotle Gateway Terrace?
Nearby medical facilities include Dino Kids Dental of Durham, O2 Dental Group, and Duke Medical Plaza Patterson Place, among various specialists and healthcare providers.
Are there places to enjoy wine or beverages near Chipotle Gateway Terrace?
Yes, nearby beverage spots include Bottle 501 wine wholesaler and Navigator Beverage Co. wine bar, great for visiting before or after your meal.
How can I stay connected with Chipotle Mexican Grill for updates and recipes?
You can follow Chipotle on social media platforms such as LinkedIn, Pinterest, YouTube, Facebook, Instagram (@chipotle), and Twitter (@ChipotleTweets) for updates and recipes.