Business Details
About
Mexican Restaurant
Chipotle Gateway Terrace is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
941 reviews
5 stars
399
4 stars
217
3 stars
110
2 stars
53
1 star
162
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables, floors, and equipment.
Service Quality
Customers frequently reported rude and unprofessional behavior from staff, with many expressing dissatisfaction with the service experience.
Portion Sizes
Numerous complaints were made about small portion sizes and inconsistent food quality, with many customers feeling they were not getting value for their money.
Food Quality
Several reviews mentioned issues with food freshness and seasoning, including overly salty dishes and poorly cooked ingredients.
- DDDiamondDec 27, 20251.0I’m so mad I want to cry. I ordered a large chips with my bowl…every chip is broken and it’s literally 20 chips in this LARGE bag! Really?! I paid $50 for this food. This is ridiculous
- MFMrs. Sunshine & The FamDec 16, 20251.0This was the absolutely worst chipotle experience I have ever had. The waiters were rude, and did not even provide me enough queso which I payed extra for. The restaurant did not look clean. The windows are dirty and the manager, although she came out and talked to me. She was not willing to make sure that I as a customer got the service that I paid for run run run don’t ever come here.
- SMSamandriel MacLeodDec 12, 20251.0Nasty. Guess they can't be bothered to wear hair nets.
- AQAbdul Mouti QandeelDec 5, 20252.0Food is normally delicious and service is great but a new change in the roster completely took away all the flavor in the rice and chicken, and the portions were unbelievably skimpy and employees were uncooperative except for the cashier
- KGKero GabrielNov 14, 20255.0Chipotle's new Carne asada is absolutely delicious. Would definitely go back just to eat it
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Gateway Terrace serve?
Chipotle Gateway Terrace offers fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients following their 'Food with Integrity' principles.
What are the operating hours of Chipotle Mexican Grill at 3219 Watkins Rd, Durham?
Chipotle Mexican Grill at Gateway Terrace is open every day from 10:45 AM to 11:59 PM.
Does Chipotle Gateway Terrace offer online ordering and delivery services?
Yes, customers can order online through Chipotle's app or website and choose in-store pickup or delivery.
How can I contact Chipotle Mexican Grill at Gateway Terrace for inquiries or feedback?
You can contact them by phone at +1 919-401-5469 or via email at nc.1974.GatewayTer@chipotle.com.
Does Chipotle Gateway Terrace welcome the LGBTQ community?
Yes, Chipotle Mexican Grill at Gateway Terrace is LGBTQ-friendly.
Where can I find exclusive offers and earn free food from Chipotle?
Sign up for Chipotle Rewards to receive exclusive offers and earn free food.
Are there other dining options near Chipotle Gateway Terrace?
Yes, nearby dining options include Jersey Mike's Subs, Jimmy John's, Panera Bread, and PDQ, offering sandwiches, coffee, salads, and chicken dishes.
What medical facilities are located near Chipotle Gateway Terrace?
Nearby medical facilities include Dino Kids Dental of Durham, O2 Dental Group, and Duke Medical Plaza Patterson Place, among various specialists and healthcare providers.
Are there places to enjoy wine or beverages near Chipotle Gateway Terrace?
Yes, nearby beverage spots include Bottle 501 wine wholesaler and Navigator Beverage Co. wine bar, great for visiting before or after your meal.
How can I stay connected with Chipotle Mexican Grill for updates and recipes?
You can follow Chipotle on social media platforms such as LinkedIn, Pinterest, YouTube, Facebook, Instagram (@chipotle), and Twitter (@ChipotleTweets) for updates and recipes.