Business Details
About
Mexican Restaurant
Chipotle North Durham is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
810 reviews
5 stars
321
4 stars
165
3 stars
77
2 stars
67
1 star
180
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, unacknowledged presence, and rude staff.
Food Quality
Many reviews highlighted issues with food quality, including cold food, small portions, and complaints about freshness.
Cleanliness
Several customers noted that the restaurant was dirty, with overflowing trash bins and unclean dining areas.
Inconsistent Experience
Customers experienced a wide range of satisfaction, with some praising the food and service while others reported terrible experiences.
Management Concerns
There were complaints about management and staff attitudes, with suggestions for better training and oversight.
- AHAlan HendersonNov 15, 20251.0Very rude staff probably the worst chipotle in Durham
- RDRobby DessenNov 7, 20253.0We were there. Food was fine. Not the best but it's a Chipotle. employees are there, but would rather be anywhere else. Atmosphere is stale and empty. Get your food to go. Dining in is just kinda sad.
- TBTanya BullockNov 4, 20254.08/10
- MDMia DavisOct 9, 20251.0I went in during my shift cause it’s technically my “lunch break” at 10:20 pm. There was no one there. 4 employees but I waited about 8 minutes while they seemed to decide who was going to help me. Once helped I noticed most of the food was either being thrown or put away but there was still 40 minutes to spare. On top of that the food was not heated at all. All of the pans were lifted up, ready to be put away so nothing was heated on the line. So I paid 11 dollars for cold food. Nothing else was open and I wasted my breaks thanks.
- CTCharita TabronSep 24, 20251.0If I could give this place a negative score right now I would. My daughter and I stopped in around 9:30 on a weekday night. There was one customer at the counter and one in line ahead of us. The noone acknowledged us and the workers were cleaning I guess. After about 5 minutes of no communication I asked the person in front of me if she was acknowledged or knew what was happening. She said they were waiting on chicken. I waited about 10 more minutes and stepped up to the counter to ask what was going on. The worker said they were waiting for one of the workers to clean the counter then they would cut the chicken, it would be 15 minutes. I let another 15 minutes go by as I realized the workers were now lollygagging around and it appeared as if they were procrastinating. I stepped back up to the counter and asked how much longer and a worker behind rhe counter says with an attitude "if you would order online it would be faster" in which I replied, that's not what I asked. We ended up walking out. I really don't understand what one had to do with the other. Maybe he should find somewhere else to work. I will never step foot in this Chipotle again.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in North Durham?
Chipotle Mexican Grill in North Durham is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Durham, NC?
It is located at 3800 N Roxboro St, Durham, NC 27704.
Does Chipotle North Durham offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order Chipotle food online for the North Durham location?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
What type of food and ingredients does Chipotle North Durham use?
Chipotle serves customizable menu items like burritos, bowls, quesadillas, tacos, and salads made with 53 real ingredients from responsibly sourced farms without artificial colors, flavors, or preservatives.
What payment methods are accepted at Chipotle North Durham?
Chipotle accepts credit cards and offers gift cards as payment methods.
Is Chipotle North Durham an LGBTQ-friendly establishment?
Yes, the location welcomes LGBTQ customers.
Which nearby restaurants can I visit along with Chipotle North Durham?
Nearby restaurants include Panera Bread, Golden Corral, Freddy's Frozen Custard & Steakburgers, Zaxby's, Five Guys, and Goodberry's Frozen Custard, providing a variety of food options before or after your Chipotle visit.
What nearby banks or ATMs can I use when visiting Chipotle North Durham?
First National Bank, PNC Bank, and First National Bank ATM are close by for your banking needs while visiting Chipotle.
Are there any nearby medical or health centers around Chipotle North Durham?
Yes, nearby healthcare facilities include Davis Ambulatory Surgical Center, Durham Dental Care, Tonica Johnson Eye Care Clinic, Johnson Family Dentistry, Planned Parenthood, and more for convenient access to medical services.