Chipotle Mexican Grill

3.5
817 reviews
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About

Mexican Restaurant
Chipotle North Durham is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3800 N Roxboro St, Durham, NC
27704, United States

Hours

Reviews

3.5
817 reviews
5 stars
322
4 stars
166
3 stars
79
2 stars
67
1 star
183

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and overflowing trash bins.

Food Quality

Several reviews mentioned inconsistent food quality, including cold food, small portion sizes, and issues with food freshness.

Staff Attitude

Customers noted a lack of enthusiasm and professionalism among staff, contributing to a negative dining experience.

Inconsistent Availability

Frequent complaints about being out of key ingredients and the unwillingness of staff to prepare more food during operating hours.
  • PP
    Pisces Pisces
    Jan 1, 2026
    1.0
    I literally just walked in to get a white rice bowl with extra chicken and my toppings. I noticed the customer before me got some mushy rice. I asked the lady if I could have some different white rice because it was MUSY and she told me it was a 30 minute wait on white rice. I know she was lying. There was a LINE of people behind me and I know good and well they all didn’t get brown rice. They was only enough white rice for one more person but I didn’t want them mushy scraps. Got off of work and wanted chipotle but I’ll just go to Moes from now on.
  • MH
    Melani Harden
    Dec 7, 2025
    5.0
    my fav chipotle in RDU area
  • RM
    Rodney McFadden
    Dec 1, 2025
    1.0
    🚮🚮
  • TW
    Taran Wessells
    Dec 1, 2025
    3.0
    The standards of this location seem to be fairly low. Particularly the drink dispenser which has produced the correct drink with full carbonation and full syrup a maximum of 60% of the time that I have bought a drink. I don’t think it is asking too much to check on the drink fountain occasionally, and it makes me concerned about how clean it is inside. Today, I got regular Coke out of the Diet Coke fountain, which was annoying to me but also potentially dangerous for any diabetics.
  • MF
    Mr Franco
    Dec 1, 2025
    2.0
    Needs better customer service engagement training.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in North Durham?

Chipotle Mexican Grill in North Durham is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Durham, NC?

It is located at 3800 N Roxboro St, Durham, NC 27704.