Chipotle Mexican Grill

3.6
1587 reviews
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About

Mexican Restaurant
Chipotle RTP Page Rd & Miami is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5431 Page Rd, Durham, NC
27703, United States

Hours

Reviews

3.6
1,587 reviews
5 stars
689
4 stars
335
3 stars
134
2 stars
90
1 star
339

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.

Food Quality

Inconsistent food quality was reported, with some customers experiencing undercooked or poorly prepared meals, while others praised the freshness and taste.

Portion Sizes

Many customers complained about small portion sizes, feeling that they were not receiving adequate amounts of food for their money.

Cleanliness

Several reviews noted cleanliness issues, including dirty dining areas and unsanitary food handling practices.

Order Accuracy

Frequent complaints about incorrect orders, especially with online and takeout orders, were mentioned, leading to customer frustration.
  • CC
    Christian Cruz
    6 days ago
    3.0
    This is the closest chipotle to my job, so I'm here probably once a week. The food isn't bad, but it's unacceptable that at least half the staff speaks little to no English. I speak 3 languages and unfortunately my Spanish sucks, so communication is strained to say the best. It's annoyingly difficult to place an order half the time.
  • JP
    Jagruti Parikh
    Jan 3, 2026
    1.0
    I had a disappointing experience at this Chipotle. When I politely asked for a little more corn, one of the employees, an Indian guy working there, shouted at me and responded very rudely. He said, “I understand it’s your money, but don’t get extra.” I understand portion limits, but there was no reason to raise his voice or speak disrespectfully. Customer service at this location really needs improvement.
  • CR
    CaBria Rogers
    Dec 29, 2025
    3.0
    Usually service here is great and Karina is great. Today the lines were moving fast and when I got to the register, I asked Karina for clarification because she charged me for the wrong thing. She instantly had an attitude as if I was wrong for asking about my order. Hopefully next time service is better.
  • NC
    Neil Patrick Clarin
    Dec 28, 2025
    1.0
    I ordered on this branch for the first time and surprised with literally 7 small chunks of protein (chicken) not ordering here anymore.
  • TG
    Todd Gregory
    Dec 21, 2025
    5.0
    This is a good Chipotle location. The staff is always kind and efficient. I actually look forward to my office day because I get to go to lunch there!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at RTP Page Rd & Miami serve?

Chipotle Mexican Grill offers customizable Mexican fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at RTP Page Rd & Miami?

Chipotle is open daily from 10:45 AM to 11:00 PM.