Arby's

3.8
616 reviews
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Business Details

5278 N Roxboro Rd, Durham, NC
27712, United States
(919) 261-3763
http://www.arbys.com/locations/us/nc/durham/5278-n-roxboro-rd/store-148
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5278 N Roxboro Rd, Durham, NC
27712, United States

Hours

Reviews

3.8
616 reviews
5 stars
259
4 stars
160
3 stars
98
2 stars
38
1 star
61

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being undercooked or stale, while others were praised as tasty.

Service Speed

Many reviews highlighted slow service, particularly during busy times, with some customers experiencing long waits for their orders.

Customer Service

Customer service experiences varied widely; some praised friendly staff, while others reported rude interactions and lack of attention.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but there were also complaints about dirty restrooms and unsanitary conditions.

Menu Availability

Several customers expressed frustration over unavailable menu items and lack of proper communication regarding shortages.
  • DM
    Denise McIntosh
    Nov 18, 2025
    5.0
    Took my 90 year old aunt. She likes the roast beef sandwich.
  • TB
    Tiffany Bell
    Nov 16, 2025
    4.0
    The cashier was on point with her customer service.
  • AT
    André Tyson
    Oct 9, 2025
    2.0
    Takes forever for small orders
  • KK
    Kim Kenway
    Oct 2, 2025
    5.0
    It was really good for an Arby's, quite tasty. Place was clean, with a 99.5 rating.
  • AC
    Allison C
    Sep 19, 2025
    2.0
    I love Arby's food but our location on Roxboro Rd the food and service used to be better . Our fries were barely warm and way to crunchy. They made me drive up and I waited way to long to get our food. No wonder our fries were almost cold.
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