Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer experiences with service were mixed, with some praising friendly staff and quick service, while others reported rude behavior and long wait times.
Food Consistency
There were numerous complaints about food quality, including cold or undercooked items, incorrect orders, and issues with freshness.
Cleanliness
Some customers noted improvements in cleanliness, while others reported unsanitary conditions and poor food handling practices.
Management Issues
Several reviews highlighted poor management practices, including disorganization, lack of staff training, and unprofessional behavior from management.
SC
Savvy Craft
Jan 1, 2026
1.0
Fries were stale, baconator had no bacon. Nuggets are airy and full of air pockets so you are getting less product. The kitchen was dirty and the whole place smelled like a dodge charger. If you know you know.
LG
Laverne Graves
Dec 26, 2025
1.0
Morning Blessings ♥ THE Lord gave me permission to stay in today and get breakfast at Wendy's. WE, THE LORD AND I first walked over to Wendy's at 8am thinking that they open up early like up north. Up north fast food places that open up for breakfast is 6-7am. WE walked over to find out that they open up at 9am. WE went back to where WE were staying and waited til 9:05am. WE walked in the door only to be greeted by an employee stating that the dining room area opens up at 10 am. WE, THE LORD AND I asked if we looked at the hours wrong listed on the door. The employee walked out with us to look at the hours. The hours stated just as WE saw them dining area opens at 9am. The employee said that WE could walked through the drive through once she stated the dining area doesn't open up til 10 am. WE, THE LORD AND I SAID WE wanted breakfast. The employee said that they no longer served breakfast at that location. WE told her that there was a picture of a breakfast burrito 🌯 by the drive through. The employee told me that it was blackedout. It was clearly a pic up. WE told her that this was poor customer service and false advertising of hours of the store and swerving breakfast. A disappointment on a morning a day off. WE, THE LORD AND I ENDED UP ordering door dash. Didn't have a car and didn't want to go far. If the dining area doesn't open til 10am then put in on the door correctly. If you don't serve breakfast than don't advertise it. I pray that ALL have excepted JESUS CHRIST as their LORD AND SAVIOR ♥ IN THE MIGHTY NAME OF JESUS AMEN MESSAGE DELIVERED ♥ 😊 KINGDOM KINGDOM AND EVER AMEN!
RP
Robin P
Dec 13, 2025
5.0
The manager was such a sweetheart went there around 3:50pm my birthday 🎂 thank you so much for the great hospitality and love ❤️ have an amazing u holiday.
AH
Anthony Hartsell
Dec 4, 2025
5.0
Over the past three visits, I’ve seen a huge positive change here. The service is much faster, my food orders have been correct every time, and the Frosty is finally consistent—cold, not melted, and the machine actually works!
It truly feels like this location is under new management, and if so, they are doing an excellent job. The staff is friendly, and both the team and management deserve a lot of credit for this major turnaround. Keep up the great work!
KS
Kwiet Storm
Dec 4, 2025
1.0
Horrible service especially considering it's the beginning of your lunch hours. You went as far to ensure my husband's nuggets were fresh, but his fries were old & cold??!! And how in the hell do you give someone cold chili???!!! Please make this make sense???? You should've waited until his nuggets were almost completed & cooked his fries so that they came out fresh as well & maybe actually heat the chili to food safety standards because I know that there's no way in hell that it tempted above 140!!!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at the Wendy's on 7720 Sossoman Lane Northwest, Concord?
The drive-through at this Wendy's location is open from 9:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Does this Wendy's location serve breakfast?
Yes, the Wendy's in Concord, NC serves breakfast items including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Is delivery available from this Wendy's?
Delivery availability depends on your address. Check via the Wendy's app or at order.wendys.com by entering your delivery address in the 'Get It Delivered' field.
What payment options are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's at 7720 Sossoman Lane Northwest?
You can contact their Customer Care team via the Contact page on Wendy's website or call (704) 979-1108. Feedback can also be submitted through their Customer Satisfaction Survey online.
Where can I find the menu and pricing for this Wendy's?
Menu and pricing can be viewed at order.wendys.com or the Wendy's mobile app by selecting this specific location.
Are there any nearby dining options close to this Wendy's?
Yes, nearby dining options include Mai Thai II (Thai Restaurant), Firehouse Subs (Sandwich Shop), Tsunami Japanese Steakhouse and Sushi Bar, Cinco De Mayo Mexican Grill, Bojangles', and Five Guys.
What other fast food restaurants are near this Wendy's?
Nearby fast food restaurants include Firehouse Subs, Bojangles', Five Guys, and another Wendy's location.
Are there any nearby hotels or accommodations to the Wendy's on Sossoman Lane?
Yes, nearby accommodations include HomeTowne Studios and Suites Charlotte - Concord, Suburban Extended Stay, Great Wolf Resort, and Great Wolf Lodge-The Carolinas.
Can I find nearby services to combine with a visit to Wendy's?
Yes, nearby services include Glam n Glow Salon & Spa for beauty, Enterprise Rent-A-Car for car rentals, and FedEx Office Print & Ship Center for shipping and printing needs.