Tropical Smoothie Cafe

3.4
187 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
1421 Concord Pkwy N, Concord, NC
28025, United States

Hours

Reviews

3.4
187 reviews
5 stars
97
4 stars
13
3 stars
11
2 stars
9
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rudeness and inattentiveness from staff.

Food Quality

While some customers enjoyed the smoothies and food, others complained about inconsistent quality and issues like incorrect orders and unsanitary conditions.

Operational Issues

Customers experienced problems with order accuracy, long wait times, and early closing times, leading to frustration.

Management Concerns

Several reviews highlighted issues with management, including unprofessional behavior and poor handling of customer complaints.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including unpleasant odors and concerns about food safety.
  • TK
    Thomas Kotlarz
    Oct 21, 2025
    5.0
    Service is great here and the food is wonderful. Fantastic staff that is always helpful and accommodating. Online orders are easy, pickup is easy, and speed of service is impressive. Keep of the good work!
  • DC
    david cline
    Sep 21, 2025
    1.0
    Got thier at 8:00 Sunday morning, waited till 8:15 no one their not open web site says open at 8:00 hours on door says 8:00, I left, guess my wife won’t get hers this morning. Too bad two other customers left too.
  • MA
    Monique Allen
    Aug 31, 2025
    1.0
    TERRIBLE CUSTOMER SERVICE. I order through the tropical smoothie app for my food to be delivered to me at work. I got a notification that door dash will be delivering my food. Instead of the door dash person bringing the food up to the suite number I provided they decided to leave my food OUTSIDE on the floor took a picture of it sent it to me and left. By the time I go outside the food is GONE!! I called tropical smoothie and explain to them what happen and the manager stated that’s not her problem she gave the food to the driver so it’s up to door dash to give me my money back even though I didn’t order from door dash.. TERRIBLE CUSTOMER SERVICE!!!!
  • KK
    Kendrizzle
    Jul 30, 2025
    1.0
    Customer service from most of the staff is bad. You will be ignored and have to disrupt them to get their attention. Then they’ll get mad at you for disrupting them. If they just acknowledged customers, we wouldn’t have to assert ourselves
  • JC
    Joyful Creations
    Jun 5, 2025
    5.0
    We just left and got the best customer service from Alana! Thank you for ensuring my family's first time here was awesome.

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the regular operating hours for dine-in at Tropical Smoothie Cafe in Concord, NC?

Tropical Smoothie Cafe is open for dine-in Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 8:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.