CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Concord is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers praised the friendly and attentive service, highlighting specific staff members for their exceptional care.
Food Quality
While some customers enjoyed the food, there were numerous complaints about the freshness and portion sizes, with reports of slimy vegetables and small servings.
Order Accuracy
Several reviews noted issues with incorrect orders and missing items, leading to frustration among customers.
Cleanliness and Hygiene
There were mixed reviews regarding cleanliness, with some customers noting unsanitary practices and others appreciating the clean environment.
Speed of Service
Customers frequently mentioned slow service, particularly in the drive-thru, and long wait times for food.
HS
Holly Schilkowski
3 days ago
5.0
Drive thru-
The service is friendly. The food was hot.
LV
lori velez
Feb 19, 2026
5.0
This is the only Panera I eat at. Clean, friendly abs fresh food always. Great job to this team.
JG
J Gonzalez
Feb 17, 2026
3.0
Their prices at the drive thru are not updated. When charged for a cup of Mac n cheese, and a cup of chicken noodle soup, we were charged a dollar extra for the mac n cheese alone than what i believe was listed on the drive-thru menu.
AA
Anna
Feb 10, 2026
2.0
People have always been nice here. I bought the year membership for the drink club because I come here to work on the computer often. Now they have wifi issues. I wish I could cancel the membership but I can't so be warned. If they fix the wifi issues I will update.
BS
Brandon Smith
Jan 21, 2026
1.0
How does this location have 4 stars? What world are we living in? Easily the worst location I've ever been to. Frankly, with 4 stars it puts a bad light on Kannapolis/Concord and will make people think the average i.q. here is 70...