Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Concord Mills off Bexley Way NW and Concord Mills Blvd and next to Circle K.
Many customers praised the attentive and friendly service from staff, with specific mentions of servers going above and beyond to enhance the dining experience.
Food Quality
While some reviews highlighted great food and quick service, there were several complaints about undercooked or incorrect orders, leading to mixed perceptions of food quality.
Service Issues
Multiple customers reported long wait times for service and food, with some experiencing poor service or being ignored, which negatively impacted their overall experience.
Management Response
Some reviews noted positive interactions with management who addressed issues and provided compensation, indicating a willingness to improve customer satisfaction.
Inconsistency
There were several mentions of inconsistent experiences, with some customers having excellent visits while others faced significant service and food quality issues.
EE
ECRenegade1
1 day ago
5.0
As good as any Outback we've been to! Waiter was attentive and our order was cooked just right. Steak was delicious!Baked potato and salad were good too.
AT
Ashanti Turner
1 day ago
5.0
Outback will ALWAYS get 5 stars from me. The staff is always so kind, engaging and helpful. We ordered for my mom’s birthday and order was hot, the service was quick and we received our order with no problem. Also if you haven’t had the cheddar on the Outback burger…GET IT! It’s SO good.
LW
Lara Watson
2 days ago
3.0
Our party of five plus an infant stopped here after a long day at the Renaissance Faire and got on the waitlist around 6:30pm. We were seated a little after 7 and ordered right away. Unfortunately, that’s where things went downhill.
We waited…and waited. Our appetizers came out and were eaten, but no entrées ever appeared. By 8:30, our waitress checked in and admitted she wasn’t sure what had happened. It became clear the food had never been put into the system — something confirmed later when the receipt showed the order time as after 8:30. The infant in our group was getting fussy, especially since they hadn’t brought out her simple mac and cheese with the appetizers.
The baby’s mom politely complained, and it was obvious there was some behind-the-scenes scrambling. The manager did comp our meals, which we appreciated, but after an even longer wait our food was finally bagged up — all stuffed into one bag despite us having three separate checks. We left at 9:30pm, three hours after arriving. Oddly enough, the separate to-go order I placed for my mom came out promptly, but I still didn’t have my own meal until the very end.
I want to be clear: the staff was incredibly sweet, and they genuinely tried to make things right once the mistake was caught. But the experience was still rough, especially with an infant in tow. For fellow Faire-goers, just be aware that the wait can be long and this might not be the best stop if you have little ones under two.
JG
JJ Giron
Nov 2, 2025
5.0
Customer service outweighs a bad order experience.
My family was on vacation and decided to order take out after a long day at the waterpark. After picking up our food, we noticed half of the order was missing once we got back to the hotel. I called the restaurant and spoke with Madison and she was quick to help me and my family by remaking the order. She went above and beyond to include a dessert and made sure the order was right and saved our night. What could of been a bad experience turned out to be the best we had because of the help of Madison. Thank you for saving the night!
AL
A&N Llc
Oct 30, 2025
2.0
From the time we were seated it took 20mins for us to get our server to our table. We were ignored the entire time had to asked another server for our drinks. My husband had to get up from his table to grab his drink he ordered.
In front of the manager I had to asked for bread and not once did the manager came over to asked if we were ok. That’s an indication that our table is not being serviced.
Our server Sarah.need to go back in training is poor service is not acceptable.
We over heard another table having the same problem, bad service.
Our food was cold had to bag it and take it home. Poor service overall
On top of the bad service we were over charge for drink lucky I caught that!
Will not be going back!
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What are the Outback Steakhouse Concord Mills hours of operation?
Outback Steakhouse at Concord Mills is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and Friday to Saturday from 11:00 AM to 11:00 PM.
Does Outback Steakhouse in Concord Mills offer happy hour specials?
Yes, happy hour is available daily from 4:00 PM to 6:00 PM at this location.
What types of pickup and delivery services does Outback Steakhouse at Concord Mills provide?
They offer several service options including in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery.
Where can I view the Outback Steakhouse Concord Mills menu online?
You can view the menu online at https://www.outback.com/menu/concord-mills.
What payment methods are accepted at Outback Steakhouse in Concord Mills?
They accept American Express, Android Pay, Apple Pay, cash, Mastercard, and Visa.
Is Outback Steakhouse Concord Mills family-friendly and accessible?
Yes, the restaurant welcomes families, has child seating and menus, wheelchair accessible parking and seating, and unisex restrooms with braille menus.
What nearby shopping options are close to Outback Steakhouse at Concord Mills?
Nearby shopping includes Nike Factory Store, Journeys shoe store, LOFT Outlet, and Saks Fifth Avenue, among others in Concord Mills Mall.
Are there other dining options near Outback Steakhouse in Concord Mills?
Yes, nearby restaurants include Bonefish Grill for seafood, Burger King for fast food, and Villa Italian Kitchen for pizza and Italian cuisine.
Can I visit entertainment venues near Outback Steakhouse at Concord Mills?
Yes, Dave & Buster's is nearby, offering American dining and bar options along with entertainment.
How can nearby stores like Circle K be useful for visitors to Outback Steakhouse at Concord Mills?
Circle K, adjacent to Outback Steakhouse, provides convenience store services and fuel, making it easy for customers to refuel their vehicles and grab essentials before or after dining.