Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times for their orders, often exceeding 30 minutes, especially during weekends.
Staff Attitude
Many reviews highlighted rude and unprofessional behavior from staff, with complaints about lack of accountability and poor customer service.
Order Accuracy
Numerous customers experienced issues with incorrect orders, including missing items and wrong food preparation.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and bathrooms, contributing to a negative overall experience.
Food Quality
While some customers enjoyed the food, many reported receiving cold or poorly prepared items.
WY
William Young
Jan 3, 2026
1.0
Too long to receive breakfast that it is almost lunch time at this point. They move unorganized. While waiting for my dine in order I noticed people receiving their orders asking for ketchup several customers. Common sense says put ketchup on the tray as well so you don’t have to double back and forth. Very unorganized. And this is the management doing this. Think first on how to be more valuable at your job because at this point you are just making yourself tired.
ZS
Zack Sipe
Dec 31, 2025
1.0
Honestly I never ever leave reviews, but please don’t go to this McDonald’s or even order from them.
Their staff is absolutely astonishingly awful. Rude, inconsiderate, incompetent, and inconsistent.
I don’t ever leave reviews, but their staff is absolutely the worst people I’ve ever dealt with in my life, even for a McDonald’s.
They mess up orders, and proceed to not only not take accountability, but won’t try to fix anything they’ve messed up, will be extremely rude to you, make up policies that don’t exist because they’re lazy and incompetent (literally said it was against store policy to give… Sauce ????)
I would literally tell anyone thinking about going to this store, to buy a sandwich from BP before ever going here, starving or not.
No wonder they give their people a bad reputation.
JH
Just being honest
Dec 25, 2025
1.0
My order was taken, they took my card then the manager looked at the cashier looked at me shook their head no and they said they just closed right that very second even tho they took my order? It’s just a little ridiculous, especially since it was a call made by management after they took my card and my order? I get it was Christmas Eve but work the posted hours, or stop before you take someone’s order. Do better?
VV
Vanessa
Dec 21, 2025
1.0
Monday through Friday the speed and accuracy is there. Weekends are the WORST. I understand things happen like call outs, understaffing but waiting in the drive thru line for 30+ minutes and nobody answering either speaker?? I gave this location a second chance on a weekend and thought it would be better. Nope. Don’t think I’ll be coming to this one anymore :/
KR
K Rodriguez
Dec 21, 2025
1.0
I placed my order at 11 PM and waited in the drive-through line for approximately 10 minutes, followed by an additional 20-minute wait for my order. The food was a bit cold. The personnel appeared somewhat displeased, and it seemed as though they would have preferred to be elsewhere. It might be beneficial for individuals who find themselves in such roles to consider whether the environment truly aligns with their preferences, especially when it impacts the customer experience.
What are the regular dining hours at McDonald's on Lyles Lane in Concord, NC?
The restaurant is open from 5:00 AM to 11:00 PM every day.
What are the drive-thru hours for this McDonald's location?
Drive-thru is available from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Is McDonald's delivery service available at this location?
Yes, delivery is available daily from 5:00 AM to midnight, extending to 1:00 AM on Fridays and Saturdays.
What type of payment options does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's offer mobile ordering or any mobile apps for easy ordering?
Yes, customers can order through the McDonald's App available on both iOS and Android, and the location offers mobile ordering and curbside pickup services.
Is there a drive-thru service at this McDonald's on Lyles Lane?
Yes, this McDonald's location offers a drive-thru service.
Can I earn rewards or points by ordering at this McDonald's?
Yes, you can earn points for free food through MyMcDonald's Rewards program.
What nearby restaurants could I visit if I want different dining options around McDonald's on Lyles Lane?
Nearby options include Cracker Barrel Old Country Store, Ruby Tuesday, Sonny's BBQ, Cook Out, Jack in the Box, Zaxby's, Sonic Drive-In, Nawabi Hyderabad House, Texas Land & Cattle, Jim 'N Nick's, Shake Shake Seafood, Taco Bell/KFC, and KFC.
Are there any nearby places to refuel or shop conveniently near this McDonald's?
Yes, bp America gas station and convenience store, Bassett Furniture and Bassett Home Furnishings retail stores, and Mattress Source are close by.
What nearby entertainment or activities are available near McDonald's on Lyles Lane?
Nearby you can find iFLY Indoor Skydiving - Charlotte, Charlotte Shaolin Kung Fu, and Winners For Life ATA Concord Mills martial arts clubs and gyms.