McDonald's

3.2
1856 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7810 Lyles Lane, Concord, NC
28027, United States

Hours

Reviews

3.2
1,856 reviews
5 stars
581
4 stars
349
3 stars
288
2 stars
174
1 star
464

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, often exceeding 30 minutes, especially during weekends.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, with complaints about lack of accountability and poor customer service.

Order Accuracy

Numerous customers experienced issues with incorrect orders, including missing items and wrong food preparation.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and bathrooms, contributing to a negative overall experience.

Food Quality

While some customers enjoyed the food, many reported receiving cold or poorly prepared items.
  • WY
    William Young
    Jan 3, 2026
    1.0
    Too long to receive breakfast that it is almost lunch time at this point. They move unorganized. While waiting for my dine in order I noticed people receiving their orders asking for ketchup several customers. Common sense says put ketchup on the tray as well so you don’t have to double back and forth. Very unorganized. And this is the management doing this. Think first on how to be more valuable at your job because at this point you are just making yourself tired.
  • ZS
    Zack Sipe
    Dec 31, 2025
    1.0
    Honestly I never ever leave reviews, but please don’t go to this McDonald’s or even order from them. Their staff is absolutely astonishingly awful. Rude, inconsiderate, incompetent, and inconsistent. I don’t ever leave reviews, but their staff is absolutely the worst people I’ve ever dealt with in my life, even for a McDonald’s. They mess up orders, and proceed to not only not take accountability, but won’t try to fix anything they’ve messed up, will be extremely rude to you, make up policies that don’t exist because they’re lazy and incompetent (literally said it was against store policy to give… Sauce ????) I would literally tell anyone thinking about going to this store, to buy a sandwich from BP before ever going here, starving or not. No wonder they give their people a bad reputation.
  • JH
    Just being honest
    Dec 25, 2025
    1.0
    My order was taken, they took my card then the manager looked at the cashier looked at me shook their head no and they said they just closed right that very second even tho they took my order? It’s just a little ridiculous, especially since it was a call made by management after they took my card and my order? I get it was Christmas Eve but work the posted hours, or stop before you take someone’s order. Do better?
  • VV
    Vanessa
    Dec 21, 2025
    1.0
    Monday through Friday the speed and accuracy is there. Weekends are the WORST. I understand things happen like call outs, understaffing but waiting in the drive thru line for 30+ minutes and nobody answering either speaker?? I gave this location a second chance on a weekend and thought it would be better. Nope. Don’t think I’ll be coming to this one anymore :/
  • KR
    K Rodriguez
    Dec 21, 2025
    1.0
    I placed my order at 11 PM and waited in the drive-through line for approximately 10 minutes, followed by an additional 20-minute wait for my order. The food was a bit cold. The personnel appeared somewhat displeased, and it seemed as though they would have preferred to be elsewhere. It might be beneficial for individuals who find themselves in such roles to consider whether the environment truly aligns with their preferences, especially when it impacts the customer experience.

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's on Lyles Lane in Concord, NC?

The restaurant is open from 5:00 AM to 11:00 PM every day.

What are the drive-thru hours for this McDonald's location?

Drive-thru is available from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.