McDonald's

3.1
1576 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3405 US Highway 601 S, Concord, NC
28025, United States

Hours

Reviews

3.1
1,576 reviews
5 stars
447
4 stars
264
3 stars
258
2 stars
152
1 star
455

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Several reviews mentioned that the food was often cold, stale, or improperly cooked, leading to dissatisfaction.

Long Wait Times

Customers consistently experienced long wait times both in the drive-thru and inside the restaurant, often exceeding 20 minutes.

Cleanliness and Atmosphere

The restaurant's cleanliness and overall atmosphere were criticized, with reports of unsanitary conditions and a chaotic environment.
  • MM
    Melissa Morphis
    3 days ago
    1.0
    I come here all the time bc it’s the closest to my house, but y’all’s drive thru employees are so freaking rude. I’ve worked fast food myself and retail and been in management and also cashier and I’ve always been told how important customer service is but I guess McDonald’s does not care bc they hire the rudest people. When I say thank you and you roll your eyes and don’t even make eye contact with me is the most rudest thing ever. Like did your parents not teach you manners or are you taking your life’s problems out on me?? If you don’t like ur job then please find another one. And bad thing is it seems like the management is also rude and are part of the problem.
  • AK
    Alexander Kuzyk
    5 days ago
    5.0
    We were driving to Charlotte on November 19 and stopped at this McDonald’s. We were very pleased. The employee was very friendly, and the food was good.
  • KC
    Kyle Clark
    Nov 13, 2025
    2.0
    Ordered two big mac meals for lunch, get back to work and both only have one patty. Crazy and they charged 20 something bucks for this shit
  • AT
    Alexa Tamburrino
    Nov 6, 2025
    2.0
    I want you guys to know I am a regular here. I come here almost every day and I mean almost every day and for some reason I ordered a chicken sandwich last night, and my chicken sandwich was not in the bag. This isn’t the first time this has happened where they haven’t put my stuff in the bag I keep trying to call them and they don’t answer honestly do better answer y’all‘s phones and do better cause I’m trying to get a refund on something that I didn’t get because y’all didn’t give it to me and it’s on the app my receipt that I ordered that but I didn’t get it also, when I called last night originally to tell them about what was going on, they told me to go through the app and that’s how I could get my refund when I went through the app you cannot refund through the app. You have to do it in store. I will be down there soon today but honestly ridiculous my whole order only consisted of fries and a chicken sandwich and the fact that y’all forgot a chicken sandwich honestly beyond me. Do better!
  • DE
    David Eyler
    Oct 31, 2025
    1.0
    Where's McDonald's I have ever gone to had to wait over an hour only to be told by them working manager that they already handed out my food and I don't see how that was when it was a curbside order and we've been waiting outside for over an hour to get our food will never come back

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3405 US Highway 601 S, Concord?

McDonald's is open daily from 4:30 AM to 1:00 AM.

When is the drive-thru at McDonald's in Concord available?

The drive-thru operates every day from 4:30 AM until 1:00 AM.