Dunkin'

3.9
501 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Concord, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
538 Kannapolis Pkwy, Concord, NC
28027, United States

Hours

Reviews

3.9
501 reviews
5 stars
263
4 stars
90
3 stars
53
2 stars
31
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive staff, highlighting positive interactions with employees.

Order Accuracy

Several reviews noted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold or poorly prepared items.

Cleanliness

The cleanliness of the store was mentioned positively by some, but there were also complaints about unsanitary conditions in the bathrooms.

Speed of Service

Customers frequently commented on long wait times, particularly in the drive-thru and for mobile orders.
  • CR
    Catfish Reaper
    1 day ago
    1.0
    I have said something about Dunkin donuts quality and few times and nothing has changed. I guess I am a glutton for punishment when it comes to this place. Its hard to go anywhere else when this is the brand of donuts you grew up with. Today I received yet another disappointment, and I'm still looking for the rest of my jelly donut..... Very disappointing.
  • SF
    Sarah Flauta
    Jan 4, 2026
    5.0
    I never have an issue here. The line is always non-existent and they always get my order right. You can't say that about them all!
  • RH
    Reanna H
    Dec 28, 2025
    5.0
    Amber was the SWEETEST in the drive thru. She was very patient and polite. Food was hot and good. 10/10 recommend. Thank you Amber for being so polite, your spirit made my morning. Keep shining!
  • NL
    Noel Looney
    Dec 27, 2025
    5.0
    Friendly staff and food was delicious. They even helped us treat "all of our family"
  • KF
    Kayla Figueiredo
    Oct 19, 2025
    5.0
    This is by far one of the best Dunkin’s! Customer service nowadays is awful and I dread going anywhere but I look forward to my mornings going to Dunkin! Thank you to the management for training and creating such a successful team!

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Concord, NC?

Dunkin' in Concord, NC, is open Monday to Friday from 5:00 AM to 8:00 PM, and on weekends from 6:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.