Brand Certified
Dunkin'
3.9(501 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
538 Kannapolis Pkwy, Concord, NC
28027, United States
Certified by Dunkin' • Feb 22, 2026
(704) 650-0495
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Concord, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.9
501 reviews
5 stars
263
4 stars
90
3 stars
53
2 stars
31
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive staff, highlighting positive interactions that enhanced their experience.
Order Accuracy
There were numerous complaints about incorrect orders and issues with mobile order fulfillment, indicating a need for improvement in order accuracy.
Food Quality
Several reviews mentioned inconsistent food quality, with reports of stale or poorly prepared items, particularly donuts and sandwiches.
Cleanliness
While some customers noted clean facilities, others reported unsanitary conditions, particularly in the bathrooms.
Speed of Service
Customers experienced long wait times, especially for drive-thru and mobile orders, which negatively impacted their overall satisfaction.
- CRCatfish ReaperJan 11, 20261.0I have said something about Dunkin donuts quality and few times and nothing has changed. I guess I am a glutton for punishment when it comes to this place. Its hard to go anywhere else when this is the brand of donuts you grew up with. Today I received yet another disappointment, and I'm still looking for the rest of my jelly donut..... Very disappointing.
- SMSarah MaliaJan 4, 20265.0I never have an issue here. The line is always non-existent and they always get my order right. You can't say that about them all!
- RHReanna HDec 28, 20255.0Amber was the SWEETEST in the drive thru. She was very patient and polite. Food was hot and good. 10/10 recommend. Thank you Amber for being so polite, your spirit made my morning. Keep shining!
- NLNoel LooneyDec 27, 20255.0Friendly staff and food was delicious. They even helped us treat "all of our family"
- KFKayla FigueiredoOct 19, 20255.0This is by far one of the best Dunkin’s! Customer service nowadays is awful and I dread going anywhere but I look forward to my mornings going to Dunkin! Thank you to the management for training and creating such a successful team!
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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