Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Concord, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.
Product Consistency
Many reviews highlighted issues with food and drink preparation, including incorrect orders, stale items, and inconsistent quality.
Customer Experience
While some customers praised friendly staff and good service, many others expressed frustration with the overall experience, citing unprofessional behavior and lack of attention.
Cleanliness and Stock
Several reviews mentioned cleanliness issues and frequent shortages of popular items, particularly donuts.
SM
Stephanie M.
1 day ago
2.0
Only reason I didnt give a 1 star is because the server was friendly and quick but the donuts were hard as tack - like they were made yesterday and left out 😩
SD
Sophia Dodds
6 days ago
1.0
i never leave reviews but the people who work here are so rude and this isn’t the first time i’ve found hair in my food here. actually disgusting— 😀
TG
Tammy Griffin
Feb 4, 2026
1.0
This place is awful. I went on February 2 ordered 2 donuts for my grandson then I was told they didn't have one of them after 15 minutes it was about 245 pm. The lady was rude she needs to be fired. No name tags.
TS
Tyesha ST.Clair
Dec 27, 2025
1.0
I visited this location twice within 2 weeks and the service was HORRIBLE!! I ordered a plan bagel toasted with butter. The bagel wasn't toasted the butter was thrown on not spread nor melted,I received a refund. On 12/27/25 I went back for black coffee with 6 liquid cane sugars no sugar was added to my coffee and again I ordered the same type of bagel and the bagel wasn’t toast and the butter was thrown on the bagel. When I told the manager I wanted a refund her exact words to the employees were “what are y’all doing back there with all of these refunds”, keep in mind it was only 10am!
TD
Tripp Dillahunt
Dec 6, 2025
5.0
Dante was very friendly and attentive, he gave my family and I really good customer service and it was much appreciated.