Dunkin'

3.3
553 reviews
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Business Details

8845 Christenbury Parkway, Concord, NC
28027, United States
(828) 333-5389
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Concord, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8845 Christenbury Parkway, Concord, NC
28027, United States

Hours

Reviews

3.3
553 reviews
5 stars
213
4 stars
96
3 stars
52
2 stars
44
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Order Accuracy

Many customers reported issues with incorrect orders and items missing from their orders.

Food Quality

Several reviews mentioned that food items were served cold or not prepared correctly.

Staff Attitude

Multiple customers noted unprofessional behavior from staff, including lack of friendliness and dismissive attitudes.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and positive attitudes.
  • SL
    Sean L
    Dec 31, 2025
    5.0
    The most friendly and joyful morning staff! They were awesome and all helped with my larger order. This will be my new go to Dunkin!
  • TB
    Tykerrian Boyd
    Dec 14, 2025
    1.0
    Came to pick up an order through the drive thru. Once I got there I completed my order on my phone so I could use my points. I was at the intercom for less than one minute.told them I was there for a pick up. Once I pulled around. The employee scream at me that I couldn’t place an online order in the drive thru. Being very rude. Saying something about there timer is in the red. What does that have to do with me and my order. The customer doesn’t know about timer so why would she yell at me about it. Then slammed the window doors closed in my face. Very unprofessional. Didn’t even know what to say back just, grabbed my stuff and left even the other employees were looking at her crazy. Won’t be back here ever again. Some serious training needs to happen here on how to handle customers !!
  • QB
    Quwana Budhan
    Dec 5, 2025
    5.0
    Kelly makes always help with my order and she make everything perfectly.
  • AP
    Al Peterson
    Nov 29, 2025
    4.0
    I absolutely love this place. But Saturday afternoon at 3:30 PM Small team and there is slammed waiting forever for my order
  • JM
    John McKinney
    Nov 11, 2025
    1.0
    This is a bad location. Just as the other comments say; no greeting or acknowledgement, lackadaisical, slow moving, no sense of urgency, etc. I expected my very simple order to be wrong and of course it was… I just took it and went on my way. Just drive to the next one, they’re everywhere. Or better yet a reminder to stay small business when you can.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Concord, NC?

Dunkin' in Concord, NC is open daily from 6:00 AM to 8:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers delivery and curbside pickup services for your convenience.