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Brand Certified

Chipotle Mexican Grill

3.0
(1198 reviews)

About

Mexican Restaurant
Chipotle Concord Parkway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1463 Concord Pkwy N, Concord, NC
28025, United States

Hours

Reviews

3.0
1,198 reviews
5 stars
385
4 stars
177
3 stars
102
2 stars
113
1 star
421

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Cleanliness

Customers frequently reported unsanitary conditions, including dirty tables, overflowing trash, and overall lack of cleanliness in the dining area.

Food Availability

Many customers noted that the location often runs out of key ingredients, leading to disappointment and frustration during their visits.

Staff Attitude

Reviews indicated that employees often appeared uninterested and unmotivated, contributing to a negative dining atmosphere.

Overall Experience

The majority of feedback reflects a significant decline in quality and service, with many customers expressing their intention not to return.
  • LL
    Léonie
    3 days ago
    1.0
    Workers was very rude. No help at all when I ask for help to find my online order. They just say they don't have it. I ask if they can make the food now when I am at the counter, but they say no. I cancel my order. I have right location and right time.
  • CH
    Carole H.
    6 days ago
    1.0
    Awful place to go everyone is very rude expect for the male cook he is a sweetheart and patient with the customers also the male dishwasher manager and other employees not so much
  • JH
    Joseph Williams (U Heard)
    Feb 17, 2026
    3.0
    Unfortunately an unpleasant experience at this location. I always try to go inside at less busy times, so I can get a more pleasant experience. The lady who made the food was nice, but the lady taking payments was visibly unhappy and was rude. After paying for my drink, I saw that the juices were all empty, so I asked they had some, in which she replied..."we only have the soda machine". I then asked if they were filling the juice up at any point and she just said "no"... It wasn't busy in there, so I'm confused as to why everything wouldn't be stocked.
  • MT
    Marcele Williams (Lounge Tv)
    Feb 8, 2026
    3.0
    Meal good, but seriously problem with some of the opening staff. Arrived 1040 am. Only half the menu available. 2 young lady's in there goofing off. Menu should be available at opening. I overheard 1 lady saying "people eat chipotle for breakfast? Lol" as others laughed. Some people are up at 4/5 am so 11am is lunch time.
  • IC
    Ian Coffman
    Feb 6, 2026
    1.0
    I went to this location for lunch and as I walked in the manager was in the middle of yelling at one of her employees in front of customers and other employees and ignoring customers who where waiting for a refund I was in the middle of placing my order and couldn’t take it and walked out this is not professional and she should not be a manager if she is going to act like this to berate an employee infront of other employees and customers is ridiculous she needs to be fired

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill on Concord Parkway?

Chipotle Mexican Grill on Concord Parkway is open every day from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill on Concord Parkway offer online ordering and delivery services?

Yes, this location offers in-store pickup and delivery services through their website and mobile app.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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