Chipotle Mexican Grill

3.1
1209 reviews
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About

Mexican Restaurant
Chipotle Concord Mills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8509 Concord Mills Blvd, Concord, NC
28027, United States

Hours

Reviews

3.1
1,209 reviews
5 stars
390
4 stars
231
3 stars
109
2 stars
100
1 star
379

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional staff, with many customers feeling disrespected and ignored.

Cleanliness

The restaurant was frequently reported as dirty, with unclean tables, overflowing trash, and unsanitary conditions in food preparation areas.

Food Quality

Customers complained about poor food quality, including undercooked rice, stale ingredients, and incorrect orders.

Order Management

Many customers expressed frustration with the restaurant's management of orders, particularly the preference for online orders over in-store service and frequent ingredient shortages.

Overall Experience

Overall, the location received a significant amount of negative feedback, with many customers vowing never to return due to the combination of poor service, cleanliness issues, and food quality.
  • AJ
    Anthony McCrea Jr
    4 days ago
    1.0
    Tonight the experience wasn’t any different than what I usually have at this particular store. The only professional one was the manager and the cook and the first girl who gave me my rice, everyone else needs to be fired.
  • TT
    TL
    6 days ago
    1.0
    Just awful service. I got charged more than I expected so after I paid I stood there waiting for the lady to hand my receipt and she just looks at me like I’m an idiot and says you’re good to go. I ask for the receipt and then she hands it to me with an attitude like I’m bothering her. I look on the receipt and I see she charged me for guac even though I didn’t get it. So I tell her I got charged for it even though I didn’t get it, then I had to waste time standing and waiting for a refund. Just garbage service, chipotle has really gone down the drain over the years. This location is just trash, don’t go here.
  • DF
    Deborah Freeland
    Nov 14, 2025
    5.0
    A good group of people and young people working together to get the job done. Ally courteous and friendly. Good customer service here. I have never had any bad experiences. Thank you for your service.
  • JM
    Jordan Madren
    Nov 9, 2025
    1.0
    My wife placed an online order here and we arrived early and the order wasn’t ready yet which is totally fine and expected, but while she waited inside the restaurant the employees were just talking to each other and not working on the order in a practically empty restaurant. A few mins later when they had begun making the order they started scraping debris off the counter into my wife’s tray which was strange. They randomly yell at my wife from across the restaurant what she ordered which isn’t exactly a 1-2 word response at a Chipotle so my wife starts recalling the order and they cut her off with a “HUH?!” and rolled their eyes at her. She texts me to come in and get the food instead because she’s hot at this point so I walk in from being in the car and who I assume was the manager has her faced pressed against the glass watching my wife walk to her car and asks me if I’m with her. I tell her yes so she starts giving ME attitude when I just walked in. They said they thought we just weren’t getting our food since my wife stepped out. I explained that we were getting our food and my wife had just asked me to come in and get it and the manager just turns and walks away from me. One of the other employees behind the counter, in what is, again, an empty restaurant besides a walk-in order they’d already taken care of, yells at me “NAME FOR THE ORDER.” So I guess now we’re being petty for fun. I tell her my wife’s name which is on the order and she barks back at me “LAST NAME?” Lol. Adorable. Would probably be a better all around idea for upper management to get less rude staff and get some people who have a little better decorum.
  • DJ
    Delainey Jones
    Nov 9, 2025
    1.0
    HORRIBLE experience. I had placed a mobile order that was supposed to be ready by 8:50pm. I arrived a little early so I patiently waited and sat down. The staff was ignoring my order and taking forever to make it in a nearly empty restaurant. One of the employees was scraping something on or off of my food. She then had the nerve to yell at me from across the restaurant to ask me what I ordered on my meal. I guess she was unable to read the order right in front of her. I was shocked that the employees would yell at me, and when I responded, she yelled “HUH?!” I then told my husband to grab the food instead because I was floored by their absolute lack of professionalism and decorum. The employee then walked to the entry of the restaurant to berate my husband. No clue why she was unable to walk up to me instead of screaming across the restaurant. Absolutely ridiculous. Get it together.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill at Concord Mills?

Chipotle Mexican Grill is located at 8509 Concord Mills Blvd, Cabarrus, Concord, NC 28027, USA.

What are the operating hours for Chipotle Mexican Grill in Concord Mills?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.