Bojangles

3.6
1206 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Requires reservationsNot available

Location

Bojangles
7701 Gateway Lane NW, Concord, NC
28027, United States

Hours

Reviews

3.6
1,206 reviews
5 stars
516
4 stars
225
3 stars
134
2 stars
74
1 star
257

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior, particularly from management.

Food Quality

Mixed feedback on food quality; while some customers praised fresh and hot food, others reported issues with undercooked or poorly prepared items.

Staff Performance

Several positive mentions of specific staff members who provided excellent service, contrasting with general complaints about staff attitude.

Drive-Thru Experience

The AI drive-thru system received criticism for being slow and ineffective, with many customers preferring human interaction.

Cleanliness

Some reviews noted cleanliness issues, particularly in the restrooms, which detracted from the overall dining experience.
  • BC
    Bart Christiano
    1 day ago
    1.0
    If you like a Cold rubber chicken on a stale biscuit. This place is for you
  • LS
    Laura Shinn
    Jan 4, 2026
    1.0
    I do not go to this location often but when I do, it be the same women in the window ans she is very rude. She dont say a word, throws my food at me and slams the window. Every time I do. I thought maybe 1st times was she just having a bad day but no it is every time. She also wears a hoodie with her hood on. This location is very unprofessional and unclassy. The manager clearly does not care since she is right beside her and see it all. Customers are not the one forcing her to work but they are the ones keeping the store in business. If u dont like your job u should go else where but dont take it out on customers.
  • DG
    David Garcia
    Dec 26, 2025
    1.0
    Main comment is about the AI drive through window. It’s slow, clumsy, and worse than a human operator
  • LM
    Levi Moffitt
    Dec 21, 2025
    1.0
    Southern restaurant known for sweet tea doesn’t even keep sweet tea in stock. Not the first time this has happened either. Also no one involved in taking and preparing orders was actually doing there job very lazy and very poor customer service.
  • DI
    DVVS Inc.
    Dec 5, 2025
    2.0
    I'm hoping there's more to fast food than just stacking ingredients together, heating it to lukewarm, handing those badly stacked items out a window with the least amount of enthusiasm or courtesy!! To Bojangles worldwide...JUST STOP with those desperately prepped biscuits with canned apples and stressed streusel toppings!! PLEASE!!

Frequently Asked Questions About Bojangles

What type of food does Bojangles serve?

Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern fixin’s for breakfast, lunch, and dinner.

Where is Bojangles located in Concord, NC?

Bojangles is located at 7701 Gateway Lane NW, Concord, NC 28027, USA.