Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
4.0
731 reviews
5 stars
380
4 stars
163
3 stars
73
2 stars
35
1 star
80
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and rude staff, indicating a significant problem with service quality.
Food Quality
Mixed reviews on food quality, with some customers enjoying their meals while others complained about cold, poorly prepared, or incorrect items.
Cleanliness and Atmosphere
Some reviews praised the cleanliness and pleasant atmosphere of the restaurant, while others noted unprofessional behavior from staff.
Customer Experience
Several customers expressed frustration with their experiences, citing issues with order accuracy and staff attitude, leading to a loss of business.
- KFKristyn Fleming3 days ago1.0Food was really bad , Gave me cold fries with luke warm food, The girl with glasses was so rude and act like she didn't wanna be there, be the last time I come to this Arby's
- TGTrippy Goon4 days ago1.0What an awful experience I had here. I had just gotten off a long shift at work, needed a quick bite to eat so I stopped on my way home. At the speaker box I was asked if I was using the mobile app I responded “no ma’am”. The person clapped back at me for misgendering them and said ma’am I’m not a lady, and I apologized for my mistake. They said “ok” with an attitude, I tried to continue with my order and was aggressively told okay “sir” after everything I tried to order. The situation already seemed escalated so I told them never mind and just left. This experience made me very uncomfortable for a simple mistake. I was not comfortable giving them my card after that with my first and last name on it and was also worried they may tamper with my food. Arby’s has officially lost my business at this location. Staff is clearly unprofessional.
- JHJeff HooverDec 16, 20251.0I pulled up to the drive-thru and was told “be right with you.” Ten minutes later, the car at the window hadn’t moved, no one came back to check on me, and the lobby was completely empty. Worst service I’ve ever experienced at an Arby’s. If management cares about customer experience, they need to address staffing and responsiveness immediately.
- AGAdam GeorgeDec 16, 20251.0Slowest Drive thru I have ever seen. Horrible.
- DDDEBBY DURHAMOct 9, 20251.0The food was not good, especially the crinkle fries which we usually like. We needed it to actually be fast food, so we ate the roast beef sandwiches which were substandard. Then I walked into the restaurant and was told they'd get me a refund for the fries, but they never did. They said my order wouldn't show in the system, even though the worker was looking at my receipt. The manager was not at the store so was called on the phone. I was told to come back another day and get a refund. I was told they'd fix fresh fries or I could choose something else. I left with my receipt and have the names of the manager and the worker who called the manager on the phone. We've had trouble with the service there previously but decided to give them another chance.