Arby's

3.8
457 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6109 Bayfield Parkway, Concord, NC
28027, United States

Hours

Reviews

3.8
457 reviews
5 stars
196
4 stars
118
3 stars
61
2 stars
24
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and poor service, with some experiencing incorrect orders and unprofessional staff behavior.

Food Quality

While many praised the food as hot and delicious, there were several complaints about food being cold, overcooked, or not prepared as ordered.

Customer Service

Some employees received high praise for their friendliness and helpfulness, but there were also reports of rude and unhelpful staff.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, particularly regarding the ice machine and restrooms.

Inconsistency

Customers expressed frustration over inconsistent service and food quality, with some visits being excellent while others were disappointing.
  • DE
    Daniel Efird
    Oct 6, 2025
    1.0
    Came in after 11:00am on Friday when they should be expecting a lunch rush. Two other customers and I stood in line patiencently waiting with no employees in sight. Eventually we all left without seeing a single employee in the building. This is also not the first time I have went inside and not seen a single employee; not even one working drive thru.
  • JJ
    JM
    Aug 22, 2025
    5.0
    Our family ate here to go. The food was fantastic. Super friendly staff
  • MS
    Michael Stillwagner
    Jul 30, 2025
    5.0
    Very quiet at the time I was there. Staff was very polite and friendly. Food was good and hot. 5 stars all the way!