Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
WORST WENDYS EVER. HORRIBLE CUSTOMER SERVICE. NO CHILI AND RUDE.
DO NOT GO HERE.
I had an incredibly frustrating and insulting experience at this location today. After being told they were out of chili, I explained I don’t eat fries and asked for an alternative. The employee suggested bacon and fries—I explicitly told him I cannot do bacon. He then suggested a side salad as a substitute, which I accepted.
However, when I got to the window, I was charged $24 for a single meal. Instead of a combo substitution, he charged every item a la carte without warning. When I questioned the $15 price jump, the employee became extremely hostile. He refused to give me his name (I had to ask five times), forcing me to take a photo of him for accountability.
After being made to pull forward and wait an excessive amount of time, I got home to find the ultimate insult: My "Double Dave’s Classic" was wrong, but not by accident. Despite me telling him I couldn't have bacon, the burger was loaded with double bacon and ketchup only. This wasn't just a mistake; it felt like a deliberate act of spite because I questioned the pricing. To charge $24 for a meal that was intentionally made with ingredients I said I couldn't eat is beyond unacceptable. Total lack of integrity and professional ethics. I will be contacting corporate.
SM
Stanislav Mashevskyi
Apr 2, 2026
1.0
Was waiting for 2 burgers more than 1 hour. Awful service
MC
m c
Apr 1, 2026
1.0
Food was fast just need new drive thru employees young lady huffing and puffing don't need hot breath with my food please
OO
Ojayee
Apr 1, 2026
5.0
Amazing customer service guy working on April 1st at 1:24 am is great!!!
What are Wendy's drive-through hours at this location?
Wendy's drive-through is open every day from 7:00 AM to 2:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout from this location?
Yes, both delivery and takeout are available. You can order through the Wendy's app or at order.wendys.com.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy's location for questions or feedback?
You can call the location at (704) 614-5674, or contact the Customer Care team via Wendy's Contact page or Customer Satisfaction Survey online.
Where is this Wendy's restaurant located?
It is located at 3524 Mt. Holly-Huntersville Road, Charlotte, NC 28216, USA.
What nearby places can I visit before or after my Wendy's visit?
Nearby places include Rite Aid pharmacy, Bojangles' fast food restaurant, Pizza Hut, Walgreens convenience store, and Harris Teeter grocery store, among others.
Is there a coffee shop near this Wendy's for a morning beverage?
Yes, Coppa Coffee And Tea is nearby where you can enjoy a coffee or tea before or after your meal.
Are there any nearby fitness or recreational facilities close to Wendy's?
Yes, Physoulcal Fitness, a gym and yoga studio, is located nearby if you want to combine your visit with some physical activity.
Can you recommend some nearby healthcare facilities near Wendy's?
Nearby healthcare options include Leary Family Dentistry and Atrium Health Mountain Island Emergency Department for emergency and dental care.
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