Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Very rude and unhappy employees with no structure at that facility. Very beautiful property for a Wendy's franchise but the employees at this one ruined it for me I won't be going back there anytime soon
BB
BrittanyGiz
Apr 22, 2026
1.0
The black manager that works here is very aggressive & rude. She had her employees looking nervous and barely able to talk at the window due to her being so loud. I was told they were in a rush with 6 cars in the line and she is taking my order at the box while talking to other people and kept asking is that all, is that all, before I can finish my order. Then my order was incorrect so I went back in the line and she said I had to come inside but mind you I have small children I said no but can you remake it and ill park. She said well you didnt say you wanted it that way. I told her no I Definitely did if you would calm down you would have heard me. Then she starts yelling and im yelling back. I ask for a refund and petty betty brings me 6 dollars back but not the 11.45 for my combo! I see why they have so many bad reviews!
AI
Andrey Ilnitskiy
Apr 19, 2026
1.0
I recently decided to go there for some lunch and was definitely disappointed. I ordered a biggie bag with 2 sandwiches and fries. The sandwiches were warm, but the fries were cold. Also I ordered one of the cookies that you see on the counter and it was the most stale thing I ever ate. One bite made me sick. I asked if something could be done about it and all the lady at the register said she could do is give me a frosty smaller than my hand. Ive never seen such small cups. Also i sat on the wooden bench and it was all super sticky. Anyways as much as im a fan of Wendy's im probably not coming back to this one....
AG
Alexa Gutierrez
Apr 14, 2026
1.0
It’s been a while since I’ve ordered food here but they just suck. I’ve been twice in the last 2 months and there are always employees sitting around, walking in and out with the headset on. You’d think they would all be working to better serve the customers.
Today I placed an order on the app and when I got there I got my drinks but had to wait for food for about 15 minutes. I got home and the spicy nuggets I ordered where mostly stale. There were like 4-5 that were more fresh.
So tell me why I get stale nuggets when I had to wait? What where these employees doing?
I swear it’s always these younger kids that act like they don’t want to be there, along with some grown people.
LS
Lauren Stevens
Apr 11, 2026
1.0
Every time I try to come here the payments system is down, the dining room is closed, or they forget something. Ridiculous.
What are the operating hours for the drive-thru at Wendy's on Albemarle Road in Charlotte, NC?
The drive-thru at Wendy's on 11801 Albemarle Road is open daily from 7:00 AM to 2:00 AM.
Does this Wendy's location offer breakfast, lunch, and dinner?
Yes, this Wendy's serves breakfast, lunch, and dinner to customers.
Can I order Wendy's food online or via an app?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app available on the Apple App Store.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
Is there a drive-thru available at this Wendy's location?
Yes, this Wendy's location features a drive-thru service for your convenience.
Is Wendy's at 11801 Albemarle Road in Charlotte open for dine-in service?
Yes, Wendy's at this location offers dine-in service along with takeout and delivery options.
How can I provide feedback about my experience at this Wendy's location?
You can provide feedback through Wendy's Customer Care live chat, phone at 888-624-8140, or by filling out the Customer Satisfaction Survey referencing your receipt details.
Are there medical facilities near Wendy's on Albemarle Road where I can go before or after dining?
Yes, nearby medical facilities include Atrium Health Primary Care Lemmond Farm Family Medicine, Atrium Health Urgent Care, and Novant Health Mint Hill Medical Center, among others.
Which nearby fast food restaurants can I visit near this Wendy's?
Nearby fast food options include another Wendy's location and Whataburger, both within close proximity to this Wendy's.
Are there any community services or notable landmarks near Wendy's on Albemarle Road?
Yes, nearby are Lemmond Farm Apartments, Mây Thong Dong charity organization, and the Tu viện Bạch Vân religious organization.
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