Wendy's

Reviews

• JD

  Jessica Duffy

  6 days ago
  2.0
  They need to get more help on nights especially late nights. I do doordash and sit in a long line for at least 30 mins plus waiting to pick up orders. Sat at the speaker for 30 mins with no one responding and like 3 cars waiting for there food that weren't moving. It seemed the only person working was the manager who looks to be between 65/70 years old and could not move fast at all. This is unacceptable service and you shouldn't be open late night if you don't have enough people to work it. But I give it to that manager for trying his best at his age. And when I get food for myself anytime of day something is usually messed up or the teenagers goofing off not paying attention to what there doing.
• GM

  Gracie Matthews

  Jan 2, 2026
  1.0
  Very rude…. Ordered 55$ worth of food and politely asked for more sauce and got told she put plenty in the bag , 2 bbq sauces. With lots of attitude . If she knew what was in my bag why was I missing a large fry and baked potato??? I try to be so polite but it got no where with her .
• DD

  Dominique

  Dec 30, 2025
  1.0
  I recently moved back to Charlotte and stopped by this Wendy’s on two occasions. The interactions I have had with staff during both visits was extremely unacceptable. My first visit was 12/24 and was plainly ignored by a young lady working the drive through window. It was the holidays so I let it slide. During my most recent visit on 12/17 around 11AM I placed my order at the drive thru speaker. When I arrived at the first window to pay I was told that their system went down. I sat at the window for several minutes before the cashier took my card for payment. She handed the card back and when I asked for my receipt she said there was no receipt because the system was down. Confused, I pulled up to the second window and requested a receipt because my card was indeed taken and swiped. The most NASTIEST NASTIEST NASTIEST manager came to the window and in a very condescending tone told me I was not charged for the meal because their system was down so there would be no receipt. She looked at me with the most stank look and proceeded to say “you’re welcome” in the nastiest tone. When I checked my bank statement 2 minutes later, sure enough there was a charge from Wendy’s. I’m not pressed by the $5.41 that was spent, my problem is that my card was charged and I was gaslit to believe otherwise. The manager and employees at this particular Wendy’s have HORRIBLE HORRIBLE HORRIBLE customer service skills. HORRIBLE. I will be contacting corporate to further discuss my grievances regarding their attitudes and lack of customer service skills. And to the manager, do better. Your leadership sucks which is evident by how your staff interacts with customers.
• CS

  Cally Bartolomeu Sobrinho

  Dec 29, 2025
  1.0
  Maybe one of the worst Wendy’s I’ve been to. The fries were cold and clearly not fresh, which is disappointing since hot, fresh fries used to be a standard here. Not sure if that’s just not a thing anymore, but it was definitely frustrating. Ended up having to reheat them in my air fryer at home. Not the experience I expected.
• VC

  Vernon Chittum

  Dec 23, 2025
  1.0
  15 minutes from pulling up to leaving to get 8 nuggets and four tendere is absurd and tells you everything you need to know. Only 1 car in front of me they also had an extreme wait of us both asked to park. No food ready at 10:45 makes no sense. This place has awful ratings yet Management and Wendys don't seem to care. I was in and out to the bank faster that "fast food"

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