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Wendy's

2.8
(1356 reviews)

About

Fast Food RestaurantWendy's
At Wendy’s in Charlotte, NC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Charlotte, NC hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9905 Northlake Centre Pkwy, Charlotte, NC
28216, United States

Hours

Reviews

2.8
1,356 reviews
5 stars
321
4 stars
227
3 stars
169
2 stars
129
1 star
510

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times at both the drive-thru and inside the restaurant, often exceeding 20-30 minutes.

Food Quality

Many reviews highlighted issues with food quality, including cold and poorly prepared items, as well as missing components from orders.

Customer Service

Numerous customers experienced rude and dismissive behavior from staff, with complaints about unprofessional attitudes and lack of assistance.

Management Issues

Several reviews pointed to poor management and staffing problems, suggesting a need for better leadership and training.

Availability

Customers frequently noted that the restaurant was out of various menu items and had inconsistent service hours.
  • RB
    Rachael Blizewski
    Feb 3, 2026
    1.0
    Unable to function as a fast food restaurant to any regard. Overwhelmed with any orders, drive thru randomly closing while they still keep it open, and confused by any request what so ever.
  • MB
    Mercedes Blakely
    Jan 28, 2026
    1.0
    Horrible experience. I waited a long time just to order, had to repeat myself three times, and still ended up with cold food. On top of that, I found hair in my fries, which is disgusting. Definitely not coming back.
  • JF
    Jonathan Frasqueri
    Jan 26, 2026
    1.0
    Worst experience I’ve ever had from a Wendy’s. Don’t go after 9 PM or you’ll absolutely regret it. It took 10 minutes for them to take my order another 15 minutes waiting at the window for my food then they forgot some stuff and the food was cold. Everyone in the window looked like they were on something.
  • EB
    Ethan Briggs
    Jan 11, 2026
    1.0
    I asked for a refund after not getting my food at all after like 25 minutes all it was were baconator fries and they told me they couldn’t give me a refund
  • JD
    Jessica Duffy
    Jan 6, 2026
    2.0
    They need to get more help on nights especially late nights. I do doordash and sit in a long line for at least 30 mins plus waiting to pick up orders. Sat at the speaker for 30 mins with no one responding and like 3 cars waiting for there food that weren't moving. It seemed the only person working was the manager who looks to be between 65/70 years old and could not move fast at all. This is unacceptable service and you shouldn't be open late night if you don't have enough people to work it. But I give it to that manager for trying his best at his age. And when I get food for myself anytime of day something is usually messed up or the teenagers goofing off not paying attention to what there doing.

Frequently Asked Questions About Wendy's

Is Northlake Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the hours of operation for the drive-thru at Wendy's in Charlotte, NC?

The drive-thru is open daily from 10:00 AM to 2:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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