Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
1,566 reviews
5 stars
480
4 stars
292
3 stars
236
2 stars
135
1 star
423
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently complained about extremely slow service, especially in the drive-thru, with waits often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong specifications.
Staff Attitude
Numerous customers reported rude and unprofessional behavior from staff, contributing to a negative dining experience.
Food Quality
Several reviews mentioned poor food quality, including cold items and improperly cooked meals.
Management Issues
Customers expressed concerns about poor management and lack of oversight, leading to a chaotic service environment.
- SUSasuke UnchiaNov 16, 20251.0need to hire better people, guy just gave my order to someone else and then made me wait 10 minutes and then came back and lied saying they never got the order. they are dancing making tiktoks and then smoking weed. this was beyond sad.
- TJTaylor JonesNov 9, 20251.0Ordered though the drive thru in a decent amount of time.get to the window got the food looked for the 3 honey mustards I was supposed to get which I did not receive which I paid for.so I processed to tell the lady at the window I had not gotten any honey mustards for my 10 piece nugget plus a 4 piece nugget so 14 nugget and she hands me 1 honey mustard when of course 1 isn’t enough for that many nuggets.i get home not only was the food entirely dry it was extremely hard to the point where its not edible.and the chicken sandwich was so hard it was like eating a rock. Just unacceptable and a waste of time and money 21 dollars down the drain.
- AGAngie GrahamOct 29, 20251.0Every time I come to this Wendy’s there is always a problem…not with the food but the people. One night they are only taking cash, tonight at 8:30 PM, go through the drive thru that looks completely open and ready to take orders cause the signs are all lite up to be told “oh we aren’t taking any drive thru orders”…what???? No sign saying the drive thru is closed, no come or anything indicating that it’s closed nothing. Ridiculous
- CIC Mungo IIIOct 28, 20253.0It was ok. Wanted to try the new tenders but they we sold out.
- AAAdam A1Oct 9, 20251.0They need it improve on how long it takes people to wait in the drive-through. I don’t understand if people don’t know how to work or what it is. On the average, it would take you more than 20 minutes to get your food through the drive-through that doesn’t happen at any other location please if someone from corporate is reading this learn how to train your employees better this is ridiculous. Living in this area for more than 20 years, and this location gets worse and worse
Frequently Asked Questions About Wendy's
Is Backcreek #42 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Charlotte, NC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Charlotte, NC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (704) 614-5681.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Backcreek #42 Wendy’s serve breakfast?
Yes, this Wendy’s location in Charlotte, NC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for Wendy's at 10235 University City Dr., Charlotte?
The drive-through is open daily from 6:30 AM to 3:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served with options like combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order online through order.wendys.com or by using the Wendy's mobile app available on the App Store.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available at this Wendy's location?
Delivery is available where offered. Check the Wendy's app or order.wendys.com by entering your address to see if delivery is available near you.
How can I provide feedback or contact this Wendy's location?
You can call (704) 614-5681 directly, use the Customer Care live chat or call 888-624-8140, or fill out the Wendy's Customer Satisfaction Survey online with your receipt details.
Where can I find menu pricing and nutrition information for this Wendy's?
Visit order.wendys.com or the mobile app, select this location, and prices and nutrition information will be displayed for each menu item.
Is there a Wendy's near other dining options like Nazo's Wrapway or Cafe 49 Ice Cream and Halal Pizzeria?
Yes, this Wendy's is nearby diverse dining options like Nazo's Wrapway, a Mediterranean and halal restaurant, and Cafe 49, which offers pizza and ice cream, allowing you to explore varied cuisines in one area.
Are there amenities nearby Wendy's like beauty salons or fitness centers?
Nearby amenities include Valentino Nail Bar and 2 The Max Salon for beauty services, as well as Planet Fitness if you're interested in working out before or after your meal.
How can nearby transit and stores like Family Dollar or 7-Eleven assist customers visiting Wendy's?
Family Dollar and 7-Eleven nearby provide convenient shopping options for essentials, while nearby mobile phone stores like Dtown Wireless can help with connectivity needs during your visit to Wendy's.