Brand Certified
Wendy's
3.1(1522 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
10235 University City Dr., Charlotte, NC
28213, United States
Certified by Wendy's • Mar 01, 2026
(704) 614-5681
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/nc/charlotte/10235-university-city-dr
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.1
1,522 reviews
5 stars
457
4 stars
278
3 stars
227
2 stars
136
1 star
424
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with the accuracy of their meals.
Slow Service
Customers frequently complained about long wait times in the drive-thru and for food preparation, indicating a lack of efficiency.
Food Quality
Several reviews mentioned subpar food quality, including cold or improperly cooked items, contributing to overall dissatisfaction.
Management Issues
There were calls for better management and staff training, with many reviews suggesting that the current management is ineffective.
- SSSFeb 23, 20261.0Complete health violation! I found a plastic bread clip in my chili! I could’ve choked on that!! Be careful eating food from here!
- IPIsaac PaganFeb 18, 20265.0Thank you Amani for the great service! You were so kind with a beautiful smile on your face. Ill be back.
- SVShawn VilayvongFeb 5, 20261.0Service is terrible!! Hospitality nonexistent. Been coming to this location once in a blue moon the past 6 years and it’s been consistent how bad they are. They got the food right for the most part but customer service is trash.
- MRMaria RodriguezJan 25, 20264.0I am plenty sure they don't paid for sauce, maybe they miss put another 2 sauce depend the amount of nuggets, but Wendy's never charge for condiments. More it's they give more than require sometimes, but could happen it's missing sauce, but it's FREE ALWAYS AT LEAST UNTIL NOW.
- KKKateDec 20, 20251.0My experience here made me genuinely angry and I don't often get angry. I ordered at the drive through at about 12:20 am waited while there were 2 cars in front of me. I get to the window and have to wait as 3 ppl are sitting around on there phones talking, then I get my food with no receipt btw so I can't even dispute it and it's entirely the wrong order and cold. I guess my bad for not checking it while I was at the window. Absolute garbage I even tried calling the store and not only did they not answer I couldn't even get to a voicemail because they don't have one setup.
Frequently Asked Questions About Wendy's
Is Backcreek #42 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for Wendy's at 10235 University City Dr., Charlotte?
The drive-through is open daily from 6:30 AM to 3:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served with options like combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order online through order.wendys.com or by using the Wendy's mobile app available on the App Store.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available at this Wendy's location?
Delivery is available where offered. Check the Wendy's app or order.wendys.com by entering your address to see if delivery is available near you.
How can I provide feedback or contact this Wendy's location?
You can call (704) 614-5681 directly, use the Customer Care live chat or call 888-624-8140, or fill out the Wendy's Customer Satisfaction Survey online with your receipt details.
Where can I find menu pricing and nutrition information for this Wendy's?
Visit order.wendys.com or the mobile app, select this location, and prices and nutrition information will be displayed for each menu item.
Is there a Wendy's near other dining options like Nazo's Wrapway or Cafe 49 Ice Cream and Halal Pizzeria?
Yes, this Wendy's is nearby diverse dining options like Nazo's Wrapway, a Mediterranean and halal restaurant, and Cafe 49, which offers pizza and ice cream, allowing you to explore varied cuisines in one area.
Are there amenities nearby Wendy's like beauty salons or fitness centers?
Nearby amenities include Valentino Nail Bar and 2 The Max Salon for beauty services, as well as Planet Fitness if you're interested in working out before or after your meal.
How can nearby transit and stores like Family Dollar or 7-Eleven assist customers visiting Wendy's?
Family Dollar and 7-Eleven nearby provide convenient shopping options for essentials, while nearby mobile phone stores like Dtown Wireless can help with connectivity needs during your visit to Wendy's.
Brand Certified Facts from Wendy's
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Certified March 01, 2026Yext Knowledge Graph
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