Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Many reviews highlighted issues with food quality, such as cold or improperly prepared items, and missing components.
Management Issues
Customers expressed concerns about management and staff training, indicating a lack of organization and professionalism.
Inconsistent Experience
Frequent complaints about inconsistent service and food quality, with some customers noting rare positive experiences.
KK
Kate
Dec 20, 2025
1.0
My experience here made me genuinely angry and I don't often get angry. I ordered at the drive through at about 12:20 am waited while there were 2 cars in front of me. I get to the window and have to wait as 3 ppl are sitting around on there phones talking, then I get my food with no receipt btw so I can't even dispute it and it's entirely the wrong order and cold. I guess my bad for not checking it while I was at the window. Absolute garbage
I even tried calling the store and not only did they not answer I couldn't even get to a voicemail because they don't have one setup.
MA
Montel Adams
Dec 9, 2025
1.0
I was about to spend $30 and the guy come to the window with my "orange high c cup"touching his headset mic!! His eyes was red ‼️‼️ and his face was just basically all in my cup too tell me they ran out of hi-c orange and do I want them to refill it so I can finish getting my drink that he had his "headset Mic"all up against!.... In my mind they should have already had everything checked and refilled....I pulled off this place is filthy and need better workers ‼️‼️‼️
CH
Christa Hoover
Dec 7, 2025
1.0
Call asked if they was open at 2:30 was sitting in parking lot WHILE I called they told me yea so we pulled to the thing they told us that they can’t cook nothing mind you still 30 min before they close ! And told me they was open
TS
Taylor Swayne
Dec 7, 2025
1.0
I am so fed up with this Wendy’s location. Every single time I order a Caesar salad, they somehow forget the most basic condiments — no Caesar dressing, no croutons… literally the things that make it a Caesar salad. It’s like they don’t care about their job or their customers at all.
The management here seriously needs to be replaced because whatever system they’re running is completely out of whack. It’s obvious none of the employees are motivated to do their job correctly, and I’m tired of paying for food I don’t actually receive.
This most recent order pushed me over the edge. I ordered a Caesar salad and fries online. What did I get? Just the salad — again, with no dressing, no croutons, no utensils, nothing. And to make it worse, the driver told me the employees left my food sitting on the curb because they were “closed.” The website clearly said they closed at 3 AM… it was 12 PM. How does that even make sense?
I expect my order to be correct, especially when ordering online. This location clearly can’t handle even the simplest order. I’m beyond frustrated and won’t be ordering here again until they get their management — and their staff — together.
EH
Emma Hayes
Nov 26, 2025
1.0
This location is so bad, the workers have such horrible attitudes the worst drive-through I've ever encountered. I picked up a doordash late at night. It was past the time of the dining room being closed so I went to the drive-thru, no one would answer the drive-thru and I went up to the window and a girl slammed open the window and had an attitude. There was two girls working this night I had this issue, she acted like I was stupid for coming to the drive through and told me I have to come in through the door on the other side. I pulled around, went to the door on the other side, and it was locked, I waited a few minutes. The girls continually kept looking at me while I was standing there waiting. I waited a few minutes with no help and decided that maybe I was at the wrong door. I went on the other side of the building to the other door and both doors were locked. I eventually waited a few minutes and decided to go through the drive through one more time and see what was going on. She had told me to go in the restaurant but would not unlock the doors. Got back to the drive-thru window and she proceeded to start fighting with me. She then started cussing at me through the drive-thru window saying if I didn't stop giving her an attitude that I didn't want to see what was going to happen. Just trying to pick up someone else's doordash lol. Her and the co-worker both started talking to me calling me names, cussing at me. I then had to go back up to the door and wait a few minutes for them to then prepare my order after making me wait a good 25 minutes trying to figure out where to even start. Would also not give me the correct sauces or check the order with no sauce that I asked for. I even double-checked before leaving and they lied to me and told me that it was all in there. I also asked for a sticker to seal the drink because I was delivering a doordash for someone. They refused to seal the bag or seal the drink. Gave me a crumpled up bag of food to deliver to someone else. The girls that were working tonight, two young girls one with red hair, one with long braids with blonde on the ends, have horrible attitudes and are looking to fight when they are the ones working in customer service. This location is crazy, I don't know why they are treating any customer or delivery driver like that.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours for Wendy's at 10235 University City Dr., Charlotte?
The drive-through is open daily from 6:30 AM to 3:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served with options like combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or via an app?
Yes, you can order online through order.wendys.com or by using the Wendy's mobile app available on the App Store.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available at this Wendy's location?
Delivery is available where offered. Check the Wendy's app or order.wendys.com by entering your address to see if delivery is available near you.
How can I provide feedback or contact this Wendy's location?
You can call (704) 614-5681 directly, use the Customer Care live chat or call 888-624-8140, or fill out the Wendy's Customer Satisfaction Survey online with your receipt details.
Where can I find menu pricing and nutrition information for this Wendy's?
Visit order.wendys.com or the mobile app, select this location, and prices and nutrition information will be displayed for each menu item.
Is there a Wendy's near other dining options like Nazo's Wrapway or Cafe 49 Ice Cream and Halal Pizzeria?
Yes, this Wendy's is nearby diverse dining options like Nazo's Wrapway, a Mediterranean and halal restaurant, and Cafe 49, which offers pizza and ice cream, allowing you to explore varied cuisines in one area.
Are there amenities nearby Wendy's like beauty salons or fitness centers?
Nearby amenities include Valentino Nail Bar and 2 The Max Salon for beauty services, as well as Planet Fitness if you're interested in working out before or after your meal.
How can nearby transit and stores like Family Dollar or 7-Eleven assist customers visiting Wendy's?
Family Dollar and 7-Eleven nearby provide convenient shopping options for essentials, while nearby mobile phone stores like Dtown Wireless can help with connectivity needs during your visit to Wendy's.