Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.0
1,516 reviews
5 stars
417
4 stars
250
3 stars
238
2 stars
140
1 star
471
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and lack of professionalism.
Order Accuracy
Many customers reported receiving incorrect orders, missing items, or food that did not match what was ordered.
Wait Times
Customers consistently complained about excessively long wait times in both the drive-thru and inside the restaurant.
Food Quality
Several reviews mentioned cold, old, or poorly prepared food, including burnt items and incorrect ingredients.
Cleanliness
Multiple customers noted unsanitary conditions, including dirty locations and finding hair in their food.
- KJK & L JanitorialNov 12, 20251.0This place needs to be closed downed! The service is slow, the employees are rude & they never have any food for breakfast or lunch!
- FEFaye EdwardsNov 10, 20251.0I placed a mobile order thinking it would make things earlier and move faster. Nope! I reminder myself why I don't visit this location. The drive thru staff this afternoon around 5:45pm was horrible! The young lady doesn't greet you or say anything when you pull up to the speaker even if she hears you. Almost like they do that on purpose hoping you drive off. But I pulled around thinking the speaker wasn't working NOPE! This individual goes on to tell me not only was the speaker working she could hear me. So basically she chose not to respond say a greeting nothing and tells me I would have to get back in line and wait all over again for my mobile order. Little girl please! I was so ready to slap the fire out of her and the faded red colored head girl that wanted slam the window on me because I made it clear I wasn't going to wait in line again because she chose not to greet me at the speaker. In the end the manager which is a very kind professional older gentleman handled things how it should've been handled from the start. That location needs staff that just isn't working for hair and nail money. You have childish adults in a job environment that dont know how to handle real customer service situations with commen sense of professionalism. You picked the job so get it together or find another job please!
- CCChristine ClyburnNov 6, 20252.0The day manager was very unprofessional. She blamed the lack of condiments on another manager. She used profanity and vulgar language!! Didn't have BBQ sauce or mayo packs
- BBBlue “Blue”Oct 30, 20252.0Just swing by to get some food due to the medicine I'm on now it makes me really hungry and I'm low on certain things so I said hey why not spend some points and save some money and go to Wendy's.... Well I got there and of course they're never making frosty's.. go to gentleman let me know he didn't also have most of the sodas which I don't need any of though he was spraying the soda machine while cleaning it while also making drinks.... I only got four Junior burgers to hold me for a few days... I get back on sunset and realize that my bag has no heat whatsoever had to come home and reheat due to them trying to give me cold food which also could have been undercooked so I definitely reheat it instead of just giving it a quick 2 minute run... I definitely won't be coming back after not having this for over a year and it's down the street from my home... Also the person who's on the grill who made my food the older gentleman with glasses he started to bring my food as if he had everything in the bag then turned around opening back up added more to it than came back to the window again before giving me my food... So as a customer at that point I'm wondering at what point did you realize you didn't have everything in the bag and two what part did he not realize that food needs to be fresh and hot... Though I appreciate him for at least having gloves on
- TKTomieka KelleyOct 23, 20254.0At almost all Wendy's I have been to in NC.they only do one order at a time. meaning they take your order you pay then you receive your food. Then they take the next persons order. Waiting in line for 30 min for 3 just to order. Should never happen. If you don't have enough staff close for the day. Sorry! But your a fast food chain
Frequently Asked Questions About Wendy's
Is Sunset Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Charlotte, NC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Charlotte, NC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (704) 614-6305.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Sunset Wendy’s serve breakfast?
Yes, this Wendy’s location in Charlotte, NC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-through at 5214 Sunset Rd, Charlotte?
The drive-through is open daily from 7:00 AM to 2:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served with options including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods does Wendy's accept?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available from Wendy's at 5214 Sunset Rd?
Yes, delivery is available where offered. You can check availability and order via the Wendy's app or order.wendys.com.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app, which is available on the Apple App Store.
How can I provide feedback about my experience at this Wendy's?
You can contact Wendy's Customer Care via live chat on their contact page, call 888-624-8140, complete the Wendy's Customer Satisfaction Survey, or call this location directly at (704) 614-6305.
Are there other fast food restaurants nearby Wendy's at 5214 Sunset Rd?
Yes, nearby fast food options include Taco Bell, KFC, Pizza Hut, Subway, Hardee's, and McDonald's.
What other types of businesses are close to Wendy's on Sunset Rd?
Near Wendy's, you'll find places like Dollar Plus And Beauty (beauty supplies), Sunset Cleaners & Coin Laundry (laundromat), Compare Foods Supermarket, Fifth Third Bank, and various salons including BB's Barber Salon and Nail 2000.
How could I use nearby places to plan a visit to Wendy's?
You could stop by Compare Foods Supermarket for groceries or the laundromat before or after your meal at Wendy's. After dining, consider visiting nearby Bail-out places like Taco Bell or Pizza Hut for different food options, or take care of banking at Fifth Third Bank.
Is there a Wendy's app available for easier ordering and deals?
Yes, the Wendy's app is available on the Apple App Store and allows you to order with convenience and access coupons and rewards.