Brand Certified
Wendy's
2.9(1447 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
5214 Sunset Rd, Charlotte, NC
28269, United States
Certified by Wendy's • Mar 01, 2026
(704) 614-6305
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/nc/charlotte/5214-sunset-rd
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
2.9
1,447 reviews
5 stars
385
4 stars
228
3 stars
223
2 stars
138
1 star
473
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlight consistently poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently report receiving cold, incorrect, or poorly prepared food, with many items missing or not as ordered.
Management Issues
Several reviews mention unprofessional behavior from management and a lack of effective oversight, contributing to the overall poor experience.
Cleanliness
Multiple customers noted unsanitary conditions, including dirty facilities and food contamination issues.
Inconsistent Experience
While some customers had positive experiences, they are overshadowed by the majority of negative feedback regarding service and food quality.
- BKBeverly Keith2 days ago5.0I luv the nenue. The frosty3
- SRShakeeta RiceFeb 24, 20263.0Management is rude
- CGCi ci GraceJan 28, 20261.0My family stopped in for lunch around 230ish. There was a couple with a small child in the lobby eating. The front line had 3 customers waiting on their orders. The drive-thru had 3 cars in line. I counted at least 7 employees on duty. Then front counter employees took my order. He had no issues taking orders. Once my order was placed, I waited 25 minutes for my order to be ready. All the employees were screaming at each other about orders. No one knew what they were doing besides argued. Luckily I had no where to be in a hurry and could wait that long. Do better at this location please.
- CDChemi DJan 25, 20261.0This is the worse Wendy’s in the world!! The staff are rude, it’s snowing here and it’s 8:30 pm I’m doing door dash for citizens and this is the sign they placed and your not allowed inside, when I tried to go inside with other customers the manager locked the door in my face as I was entering I wasn’t allowed to enter the store at all
- DRDavid RaleighJan 22, 20261.0Genuinely might be one of the worst run fast food restaurants ive ever been to. Almost always out of something whether it's sodas, sauces, meals, havent been able to get a chocolate Frosty in months, hell one time they were out of fries. Hate myself every time I go over here
Frequently Asked Questions About Wendy's
Is Sunset Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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