Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and long wait times.
Food Quality
Food was generally described as hot and fresh, but there were complaints about incorrect orders and overcooked items.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area.
Speed of Service
Many customers expressed frustration with slow service, especially in the drive-thru, with some waiting excessively long for their orders.
KT
Kiersten Thomas
1 day ago
1.0
They expected me to carry 5 drinks without a carrier plus the bags of food. The girl taking orders had an attitude. The guy handing me my bags got an attitude when I told him I didn’t have everything I paid for. Food was cold.
RG
rodney goins
Dec 24, 2025
5.0
I would have gave the food five stars but they have shrunk the junior bacon cheeseburger so much it's unrecognizable it reminds me of a White castle's hamburger now with more ingredients on it.
RB
Robin Banks
Dec 24, 2025
5.0
Fast n friendly
JG
Jessie Gore
Dec 6, 2025
5.0
Excellent service, Chris was very nice
BC
Billy Chanthilack
Nov 25, 2025
5.0
Food was hot and fresh. Haven't been here for a bit. The drive-thru wasn't busy at all.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is this Wendy's location in Charlotte, NC currently open?
Yes, this Wendy's location is open every day from 6:30 AM to 2:00 AM.
Does this Wendy's offer drive-thru service?
Yes, this Wendy's location has a drive-thru open daily from 6:30 AM to 2:00 AM.
Can I order Wendy's food for delivery near me?
Delivery availability varies by location. You can check for delivery service via the Wendy's app or their website at order.wendys.com by entering your address.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Where is this Wendy's located?
Wendy's is located at 8720 Rachel Freeman Way, Charlotte, NC 28278, United States.
How can I contact this Wendy's for questions or feedback?
You can call this location at (980) 579-9049, reach Wendy's Customer Care at 888-624-8140, or use their Contact page and feedback survey online.
What are some nearby places I can visit near this Wendy's?
Nearby, you can visit IVX Health Infusion Center, Dental Care at Berewick, and Residence Inn by Marriott Charlotte Steele Creek.
Which other fast food restaurants are close to this Wendy's?
Nearby fast food options include Arby's, McDonald's, Zaxby's, Smithfield's Chicken 'N Bar-B-Q, and MOD Pizza, giving you plenty of variety.
How can nearby places like hotels and medical centers be helpful when visiting this Wendy's?
Visitors to nearby hotels like Residence Inn Charlotte Steele Creek can conveniently dine at Wendy's. Those visiting medical centers such as Novant Health or IVX Health Infusion Center may also choose Wendy's for quick meals before or after appointments.