Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer experiences with service quality are mixed, with some praising friendly staff while others report rudeness and poor attitudes.
Order Accuracy
Numerous customers reported issues with incorrect orders, including missing items and wrong food.
Speed of Service
Many reviews highlight slow service, particularly in the drive-thru, with long wait times reported.
Food Quality
While some customers enjoyed the food, others noted inconsistencies in quality, such as cold items and incorrect preparation.
Cleanliness
The cleanliness of the restaurant has been criticized, with reports of unsanitary conditions in both the dining area and restrooms.
CL
Carson dickey (tree leader)
Feb 17, 2026
2.0
It’s a Wendy’s, the food is always consistently all right, sometimes good. But the employees here are something else. Never in my life have I been disrespected at a fast food Restaurant. I went for the drive-through for a mobile order, their speaker wasn’t working very well and I didn’t fully hear him. I said mobile order for Carson, And then he said something that I couldn’t make out so I just said what? He then thought I was being rude and he said damn I just asked a question! As if I had insulted him somehow. Then when I Pulled in to pick up the food he repeated, as if I adopt Mike done something horrible. He talked about my tongue, which baffled me because I didn’t have a tone with him, up until he repeated his rude words to me. The managers had to go up and give me my food. I used to work in the service industry, and talking to a customer like that unprovoked is unacceptable.
KJ
Keasia Jackson
Feb 9, 2026
5.0
Whoever was working the morning of 2/9/26 was so nice and gave excellent service! My receipt said “Gloria” as the host. THANK YOU
JW
Jourdan Williams
Feb 5, 2026
1.0
Oh Wendy’s! What is going onnn?? Yall messed up my burger!! SMH! I ordered a Dave’s double with bacon and there is NO LETTUCE, hardly any bacon way too much mayo and ketchup, I ordered mustard and there wasn’t any! Just annoying! And the girl at the window was RUDE as hell!
SM
savanah mayberry
Jan 26, 2026
1.0
I simply got a jr burger bc it was on the $4 bag menu. My total was almost $7 and I didn’t ask questions left wishing I did. I simply asked for spicy nuggets AND sweet tea. I got regular nuggets (which I do not like) and UN sweet tea which I also do not like. This is the 3rd time they have messed up my order and kind of over it. Went for good food/ prices and it is no longer good food or prices .
KT
Kiersten Thomas
Jan 11, 2026
1.0
They expected me to carry 5 drinks without a carrier plus the bags of food. The girl taking orders had an attitude. The guy handing me my bags got an attitude when I told him I didn’t have everything I paid for. Food was cold.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is this Wendy's location in Charlotte, NC currently open?
Yes, this Wendy's location is open every day from 6:30 AM to 2:00 AM.
Does this Wendy's offer drive-thru service?
Yes, this Wendy's location has a drive-thru open daily from 6:30 AM to 2:00 AM.
Can I order Wendy's food for delivery near me?
Delivery availability varies by location. You can check for delivery service via the Wendy's app or their website at order.wendys.com by entering your address.
Does this Wendy's serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, and dinner.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Where is this Wendy's located?
Wendy's is located at 8720 Rachel Freeman Way, Charlotte, NC 28278, United States.
How can I contact this Wendy's for questions or feedback?
You can call this location at (980) 579-9049, reach Wendy's Customer Care at 888-624-8140, or use their Contact page and feedback survey online.
What are some nearby places I can visit near this Wendy's?
Nearby, you can visit IVX Health Infusion Center, Dental Care at Berewick, and Residence Inn by Marriott Charlotte Steele Creek.
Which other fast food restaurants are close to this Wendy's?
Nearby fast food options include Arby's, McDonald's, Zaxby's, Smithfield's Chicken 'N Bar-B-Q, and MOD Pizza, giving you plenty of variety.
How can nearby places like hotels and medical centers be helpful when visiting this Wendy's?
Visitors to nearby hotels like Residence Inn Charlotte Steele Creek can conveniently dine at Wendy's. Those visiting medical centers such as Novant Health or IVX Health Infusion Center may also choose Wendy's for quick meals before or after appointments.
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