Wendy's

3.4
1218 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6500 Albemarle Rd, Charlotte, NC
28212, United States

Hours

Reviews

3.4
1,218 reviews
5 stars
452
4 stars
257
3 stars
155
2 stars
87
1 star
267

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly in the drive-thru.

Food Quality

Food quality was inconsistent, with reports of cold, undercooked, or stale items.

Cleanliness

The establishment was noted as dirty by several customers, with specific mentions of unsanitary conditions.

Wait Times

Customers frequently complained about long wait times both in the drive-thru and for food preparation.

Management Issues

There were multiple mentions of poor management and lack of training for employees, leading to negative customer experiences.
  • DT
    Deborah Taylor
    Nov 12, 2025
    1.0
    11/11/25 at 6500 Albermarle Rd 2:10a-2:30a. I came through the drive thru window with myself and 2 of my Lyft passengers. We ordered $37 worth of 3 combos (A baconator, double cheese, and a spicy chicken combos with 3 large drinks- coke, ginger ale, and water). Your cashier (black middle aged female with glasses) at the drive thru had us pull up to bring combos to us. She first brought out food bags (she stated she had to supplement thin meat for regular meat). She then went back to retrieve our 3 large drinks in a cardboard holder that "ALL 3 LARGE DRINKS" spilled on me in my driver's door in 25 degree weather!!! I was soaked from chest to toe and so was my car door and entire driver side and back passenger side (drinks flooded the back floor from front floor spill)!
  • EM
    EJ Merritt
    Nov 6, 2025
    5.0
    Fast and friendly!
  • CB
    Charles Blakely
    Nov 6, 2025
    1.0
    Horrible i went through the drive through? They are very rude. I will never go back to that. Wendy's ever again.
  • JD
    J D
    Oct 23, 2025
    1.0
    RUDE! Snatched money out my hand rushed me while placing order...no type of hello just slammed window....She decided to work there lol and I see why she probably can't get another job smh....orange hair and glasses black frames
  • SJ
    Sew J
    Oct 22, 2025
    5.0
    I thought I would do a more current review of this establishment. I decided to have lunch here on 10/22/ 25 around 2:30 and opted to dine inside this time. The interior was immaculately clean and well decorated with appropriate soft listening music. The cashier was a young man who was friendly and professional. The food was hot and delicious. As I sat there eating it felt like I had gone to a Wendy's by South Park. It was so serene and no employees talking overly loud and using foul language The only thing I regretted was I came alone and didn't bring my family. It was quite perfect.

Frequently Asked Questions About Wendy's

Is Albemarle Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.