Wendy's

3.4
1226 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6500 Albemarle Rd, Charlotte, NC
28212, United States

Hours

Reviews

3.4
1,226 reviews
5 stars
453
4 stars
256
3 stars
155
2 stars
88
1 star
274

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, particularly in the drive-thru, with many expressing frustration over long wait times.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with specific employees being mentioned for their negative attitudes.

Food Quality

While some customers praised the food as hot and delicious, others experienced issues with incorrect orders, cold food, and even raw burgers.

Cleanliness

Several reviews noted that the restaurant was dirty, with complaints about unsanitary conditions in both the dining area and bathrooms.

Management Issues

There were multiple mentions of poor management practices, including lack of training for staff and failure to address customer complaints effectively.
  • FK
    Frank Kapelar
    Dec 30, 2025
    2.0
    There rating was brought down by the taste of the food. The staff and service were great. It has been a long time since I ate at Wendy's. The burger was the same as also, but the iced tea and the fries were no where as good as they used to be. The iced tea was very weak, no flavor at all and the fries tasted like fried Pringle (not good). Has Wendy's changed where they get the fries and their tea bags?
  • BR
    BobbieJo Rodriguez
    Dec 30, 2025
    5.0
    The food is always hot and the wait time is usually less than expected. Love it
  • DP
    d P
    Dec 29, 2025
    1.0
    Sat in the drive thur for bout 45 minutes.. than got asked to pull up and wait for the food... waited other 30 minutes for the food and it was the wrong burgers we order and cold fries... how do you have cold fries after you wait for your order vary dissatisfied...
  • SJ
    Ski Jackson
    Dec 17, 2025
    1.0
    Ice cream machine never work
  • IM
    Irene Mendez
    Nov 25, 2025
    1.0
    On my recent visit the employee at the drive thru not sure what her name is but she's an older African American lady that clearly doesn't want to be there. RUDE to the point she telling her co-workers that she doesn't care and that it's almost time for her to leave. She makes it very difficult to even order cuts you freaking off in the middle of order very impatient and was unwilling to help. Y'all may need to have a conversation with her before y'all start losing more customers cause no one has the time to be taking any disrespect. Everyone needs to look at the reviews before coming here cause it's freaking pointless don't like your job find a new one. Clearly management don't seem to care if everyone else complaining about the same lady.

Frequently Asked Questions About Wendy's

Is Albemarle Rd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's on Albemarle Rd?

The drive-thru is open daily from 7:00 AM to 2:00 AM.