Wendy's

3.1
1143 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5801 N. Sharon-Amity Rd, Charlotte, NC
28215, United States

Hours

Reviews

3.1
1,143 reviews
5 stars
349
4 stars
199
3 stars
173
2 stars
99
1 star
323

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, dismissive, and unprofessional.

Food Quality

Many customers reported receiving cold, stale, or improperly prepared food, including raw items and missing condiments.

Long Wait Times

Customers frequently complained about excessive wait times at both the drive-thru and inside the restaurant, often exceeding 20 minutes.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty interiors and unpleasant odors.

Management Issues

There were consistent calls for better management and staffing, with many customers suggesting that the location should be closed due to ongoing issues.
  • LN
    Lenny Noguera
    Nov 3, 2025
    1.0
    I’m writing this review in hopes of helping others have a better experience. I was there recently, and the manager on the evening shift was being a total jerk. Not only did he take a long time to assist me, but while he was helping me, he continued to have a bad attitude and acted like he didn’t want to help me or my family. He also raised his voice at us, and even though I stayed calm, he felt the need to yell — completely unprofessional on his part. As a leader, he should not have been so disrespectful toward me.
  • JH
    Jalen Harris
    Oct 31, 2025
    5.0
    Ms. Renee was the bomb dot COM!!! She was Super patient and understanding. Having a rough night is sugar coating it. Nevertheless, she was a model definition of the BACKBONE of America. I was... Am privileged and honored she gave us an unforgettable experience. We'll be back and hungry for more.
  • JD
    Jackie Diaz
    Oct 31, 2025
    5.0
    We went through the drive through and the store manager, Renee was very sweet. She was kind and honestly the best customer service I have had at a Wendy's!
  • GP
    Grisel P.
    Oct 30, 2025
    1.0
    I'm giving you a star because I won't be able to leave a review otherwise. I get that (even that early) you had no chili left. However, I paid for ingredients to be added to my burgers, which you failed to provide, and by the time I realized.. I could no longer get a refund. From someone who enjoyed (way back when) working in the service industry, please, do better. Kind regards, 🧚‍♀️.. 🖖...
  • JD
    J D
    Oct 23, 2025
    2.0
    Please fire the girl with orange braids....attitude SUPER NASTY. Made my experience awful . Pulling up I noticed she was in lobby eating because it was slow...Rushed us over the microphone and snatched money out my hand. SHE decided to work there not me! Just really bad energy!

Frequently Asked Questions About Wendy's

Is Sharon-Amity 27 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.