Business Details
About
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Tropical Smoothie Cafe
5815 Highland Shoppes Drive, Charlotte, NC
28269, United States
Hours
Reviews
3.7
230 reviews
5 stars
127
4 stars
22
3 stars
12
2 stars
15
1 star
54
What are people saying?
AI-generated from recent customer reviews
Order Issues
Numerous customers reported problems with online orders, including missing items, incorrect orders, and difficulty obtaining refunds.
Food Quality
Several reviews highlighted inconsistent food quality, with complaints about poorly prepared items like melted açaí bowls and unappetizing wraps.
Customer Service
Many customers expressed dissatisfaction with the service, citing unfriendliness, lack of greeting, and rude behavior from staff.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and highlighted enjoyable food and smoothies.
Operational Hours
Customers noted discrepancies in the stated hours of operation, with reports of the location being closed during advertised hours.
- KRkarma rtAug 30, 20251.0I ordered food from the website only got one thing from what I ordered and they won’t even answer the phone can’t get a refunded nothing I’m just sitting here with the one thing I ordered when I paid for 6 items unbelievable
- CGClrk GrzwldAug 25, 20251.0An acai bowl is supposed to be frozen. The one I received was like soup. Completely melted. And my wrap looked like someone ran it over with a car. I will never order from this location again.
- SFSade FlemingAug 11, 20252.0This is one of the locations I come to frequently first and foremost I walked in the store this morning greeted whomever the young lady was saying good morning I didn’t hear a pin drop. I know some people don’t say good morning and say different things but not even a Hey NOTHING! At that time I wanted to leave but had already placed my order. 2ndly got allllll the way to work and had about 20 sausages on my wrap that I did not order. Tropical smoothies stores the employees are pretty nice as well as the owners not sure what was wrong this morning and I’ve never had any issues with the food i ordered I even double checked my receipt to make sure it wasn’t my error AND IT WAS NOT! Definitely was disappointed!
- CGCARLOS GUERREROJul 25, 20254.0I ordered the quesadilla which came with the cheese completely unmelted. When I brought it to the owner’s attention she asked me if I wanted the cheese melted which is a ridiculous thing to ask since a quesadilla by default should have the cheese melted all the way. It would be like asking if I want the chicken fully cooked 🙄, so not a lot of common sense right there. Also, I noticed the price when ordering in person at the register came up cheaper like $3 for the same items if I order online which makes me wonder if the app is ripping people off. When I wanted to scan for points the cashier cancelled the transaction and redid it (I don’t know why would she), but then I noticed the points were not added, which felt sketchy since made me feel they go around the system in order not to give out the points for a purchase. Corporate should check into that and the app pricing.
- KNKileigh NichelleJul 19, 20255.0Came in looking for something refreshing. The young man at the counter recommended a watermelon mojito. 10/10 reccommendation. Exactly what I wanted. Thank you!
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the dine-in hours at Tropical Smoothie Cafe?
Tropical Smoothie Cafe is open for dine-in from 7:00 AM to 9:00 PM Monday through Friday, 8:00 AM to 9:00 PM on Saturday, and 9:00 AM to 8:00 PM on Sunday.
Can I order delivery from Tropical Smoothie Cafe?
Yes, delivery is available daily from 8:00 AM to 8:00 PM, with same day delivery options through their website or app.
Is there a mobile app for ordering at Tropical Smoothie Cafe?
Yes, you can order ahead using Tropical Smoothie Cafe's app available on the Apple App Store and Google Play Store.
Does Tropical Smoothie Cafe offer curbside pickup?
Yes, curbside pickup is offered at this location as part of their pickup and delivery services.
What types of meals are served at Tropical Smoothie Cafe?
They serve breakfast, lunch, brunch, dinner, and late night meals including smoothies, wraps, flatbreads, salads, and bowls.
Which payment options are accepted at Tropical Smoothie Cafe?
Payment options include American Express, Android Pay, Apple Pay, cash, contactless payments, Discover, Mastercard, and Visa.
What nearby places can help me find Tropical Smoothie Cafe?
Nearby places include IHOP, Starbucks, Wells Fargo Bank, and the ABC Store, which can be useful landmarks for locating Tropical Smoothie Cafe in the Highland Creek area of Charlotte, NC.
Are there other dining options near Tropical Smoothie Cafe?
Yes, nearby dining options include Bojangles', NASCAR Refuel Tenders & Burgers, ZENSHI Handcrafted Sushi, and Salsarita's Fresh Mexican Grill, which offer a variety of cuisine choices in the same area.
What other services and amenities are available near Tropical Smoothie Cafe?
Nearby amenities include Banfield Pet Hospital for veterinary services, Premier Martial Arts - Highland Creek and ATA Karate for fitness, plus Pike Nurseries for gardening needs, making the area convenient for diverse errands and activities.