Tropical Smoothie Cafe

3.6
132 reviews

About

Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood. Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®. *At participating locations.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Tropical Smoothie Cafe
5349 Ballantyne Commons Parkway, Charlotte, NC
28277, United States

Hours

Reviews

3.6
132 reviews
5 stars
69
4 stars
15
3 stars
6
2 stars
7
1 star
35
  • AA
    Ashley “Ash”
    Nov 9, 2025
    1.0
    Waited 30 minutes on an order when was told 10. The workers had hit “complete” on our entire order when only 1 part of it was made (2 smoothies & 2 flatbreads). Icing on the cake: after they gave our food, it was wrong & they forgot part of it. It wasn’t even worth going back to fix. If this could be a zero Star, it would be. We use to come all the time with no issue. Never coming to this one again because of being burned so many times.
  • OS
    orhan sarabi
    Oct 5, 2025
    5.0
    Very well run and awesome service!
  • TW
    Teresa White
    Sep 26, 2025
    1.0
    My order wasn't ready at 7:45am like the app said even though I ordered ahead. I didn't get my order until 8:15am. Once I made it to work I realized my order was not correct. I ordered a southwest breakfast wrap with avocado but received a wrap with chicken, pineapple, cheese, lettuce and black beans. I called for a refund and was told I would need to do that online. I checked the app and the online site and was not given an option for refund. I asked when would the manager be in and was told i would need to go online. The guy was the only person in the store. This was the worst service ever and I will not go back to this location (349 Ballantyne Commons Pkwy Suite 400, Charlotte, NC 28277) ever again.
  • KP
    Kimberly Phelps
    Sep 26, 2025
    1.0
    I ordered a smoothie to go as I took a break from work to pick it up only to find this makeshift closed sign plastered on the door. It appears my smoothie is in the cubby waiting to be picked up, but no one is answering the phone or the door. I need a refund ASAP! This is not the first time this is happened. If you’re going to close your doors, you need to shut down online ordering.
  • JL
    Joel Laudenbach
    Sep 20, 2025
    5.0
    We had an amazing, tasty experience this afternoon! Smoothie was very yummy, and the quesadilla was rapidly consumed - nice and warm!! Thank you staff!!! 🙏🏻 Can’t wait to go back and try more!!! 🥤

Frequently Asked Questions About Tropical Smoothie Cafe

Does Tropical Smoothie Cafe accept reservations?

No, Tropical Smoothie Cafe does not accept reservations.

What are the opening hours for dining in at Tropical Smoothie Cafe?

Dining in is available from 7:00 AM to 9:00 PM Monday through Friday, 8:00 AM to 9:00 PM on Saturday, and 10:00 AM to 8:00 PM on Sunday.