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Taco Bell / KFC

2.9
(580 reviews)

Business Details

5540 University Pointe Blvd, Charlotte, NC
28262, United States
(704) 510-2228

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 5540 University Pointe Blvd in Charlotte. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell / KFC
5540 University Pointe Blvd, Charlotte, NC
28262, United States

Hours

Reviews

2.9
580 reviews
5 stars
157
4 stars
87
3 stars
76
2 stars
37
1 star
223

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Speed of Service

Customers frequently complained about long wait times in the drive-thru, with some waiting over 30 minutes without being served.

Food Quality

Feedback on food quality was mixed, with some praising it as good while others reported it as cold, poorly prepared, or causing food poisoning.

Cleanliness

Several reviews mentioned unsanitary conditions, including reports of roaches and overall cleanliness issues at the location.
  • KC
    Kevin Clark
    Feb 24, 2026
    1.0
    This is by a long shot one of the worst fast food restaurants in Charlotte, it’s always dirty, the service sucks and is so slow, and I have never received a full correct order EVER, and the employees will tell you straight up that they don’t give a damn
  • DG
    Diana Garcia
    Feb 23, 2026
    1.0
    That’s how I received my order and I order 3 only got one with no sauce please do better
  • DP
    Danzale P.
    Feb 7, 2026
    5.0
    I came during a time of rush with the drive-thru being full. Dotty was very welcoming and patient with me, she even informed me of the best option for the promotions. Always a pleasure when you’re rushing to get food for your family and someone like her is kind and patient placing the order. And the food was hot and good
  • RG
    r g
    Jan 24, 2026
    1.0
    If you go here. Dont get in the drive thru line, its no way get out until all cars in front of are gone. The food and service.....terrible
  • AP
    Alex Paulsen
    Dec 19, 2025
    3.0
    I want my money back what kinda crap is this? My order came to 36 dollars and my tacos be looking like this? I want my dang money back. And I just had to wait 30 mins.. just came by at 8 pm

Brand Certified Facts from Taco Bell / KFC

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Certified March 01, 2026Yext Knowledge Graph
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