Taco Bell

Reviews

• NV

  Nathan V

  1 day ago
  1.0
  Was rushed to order in drive thru, I asked for no beans and no bacon for the order and both were on the order I could only eat 1 item and that was the nachos and cheese. Asked for Diablo sauce twice and no sauce.
• TB

  Tiffany Brown

  4 days ago
  3.0
  Omg the Chalupas were so hard I almost cracked a tooth…annoying. Gave them to my dogs. Like make the chalupas to order they don’t take that long to drop; those 2 I just got definitely were sitting there for a while.
• BH

  Brianna Hinson

  5 days ago
  5.0
  I’m not gonna lie, these pregnancy cravings have me ordering half the menu and I wanna give a huge shout out to my fiancé for ordering it for me, and Brandi and Delilah went above and beyond with great and understand attitudes, as well as making sure everything was correctly. Definitely a great experience and the best customer service I’ve received from a Taco Bell or even most fast food in a while if not ever.
• GB

  Gregory Brainard

  Feb 16, 2026
  1.0
  Ordered via the app for 5:45pm. By 6:30pm they had not given the food and I was forced to get a refund instead–which I later learned was missing part of the order. By the time I left there were about 8 people waiting in the store for their order and two people came in from the drive thru to get their order corrected. Ended up driving 10 minutes down the road to another location where we received our food in less than 5 minutes. I would definitely recommend another location.
• SG

  Sabrina Gill-Moyler

  Jan 28, 2026
  1.0
  This is not a “customer vs employee” issue. This is a leadership issue. I was given the wrong order at a Taco Bell outside of my normal area and didn’t realize it until I got home. I immediately called and spoke with a manager who told me my order could be replaced when I returned—just bring my receipt and ask for her. I explained that due to the December holiday season, I wouldn’t be back in that area until after the New Year. I was told that was perfectly fine. When I returned weeks later, I was met with aggression and resistance. I was told the manager I originally spoke to no longer worked there. I calmly asked to speak with the general manager to resolve the issue—either a replacement or a refund—and was told to call back the next day. I did exactly that. I was instructed by another manager to come in for my replacement order and was assured she would notify the oncoming staff since I wouldn’t arrive until later in the afternoon. When I arrived, I handed over my receipt and waited. For over 45 minutes, I listened to staff question why my order was being replaced—openly, audibly, and unprofessionally. Eventually, a manager stepped in and agreed to honor it. After nearly an hour, I finally received my replacement—and it was made incorrectly (chicken chalupas now instead of chicken is ground beef) At that point, I gave up. This wasn’t about food. This was about inconsistency, poor communication, lack of accountability, and visible breakdowns in leadership. I wish leadership would realize that this devalues the company and decreases profits also. This has given me PTSD to never want Taco Bell from any location from here on out.

Frequently Asked Questions About Taco Bell