Taco Bell

3.4
1276 reviews
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Business Details

3117 Freedom Drive, Charlotte, NC
28208, United States
(704) 391-9860
https://locations.tacobell.com/nc/charlotte/3117-freedom-drive.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 3117 Freedom Drive in Charlotte. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3117 Freedom Drive, Charlotte, NC
28208, United States

Hours

Reviews

3.4
1,276 reviews
5 stars
491
4 stars
216
3 stars
188
2 stars
99
1 star
282

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of communication.

Wait Times

Customers frequently complained about long wait times in the drive-thru and for mobile orders, with some waiting over an hour.

Food Quality

While some customers enjoyed the food, others reported it being cold, poorly made, or not meeting their expectations.

Cleanliness and Atmosphere

The restaurant's cleanliness was noted positively by some, but others mentioned a disruptive atmosphere due to staff behavior.
  • BB
    BDB
    1 day ago
    3.0
    The cheesy bean and rice burritos are reasonably priced. However - sometimes they are very cheesy (25% of my order) other times are slightly cheesy (25% of my order) and sometimes have no discernible cheesiness at all (50% of my order) if they would've called it the incrementally cheesy always bean and rice burrito id have given it 5 stars without commentary. As labeled however - 3 stars and a lot of small print. Just say what it is youre getting - even if its terrible some people will always buy (think python) and then they have no one to blame but themselves. But dont say SAS ehen its python. Thanks.
  • BB
    Brandon Brown
    4 days ago
    5.0
    Ms. TyDasia Working the drive thru is amazing with Chic-Fil-A level service. Thank you.
  • JC
    John Carvalho
    Jan 3, 2026
    1.0
    Fui enganado pedi Steak quesadilha e paguei carne extra e colocaram carne moída de taco na minha quesadilha fui enganado nunca mais volto nesse local
  • AM
    Alexis McInnis
    Dec 31, 2025
    2.0
    My order was completely wrong. I ordered 6 tacos and a Double Decker taco. I got 12 tacos and NO Double Decker which Isn't on the menu. I also wasn't told that they no longer have it.
  • AR
    Author Ramirez
    Dec 31, 2025
    1.0
    Owner correct you're staff.. They're so wrapped up in talking they get the orders wrong and when they did make the wrong order they didn't even put the right portions.... I've been here many times and was disappointed with this visit. Stop the bad reviews correct your employees and better train them
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Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell at 3117 Freedom Drive in Charlotte?

The Taco Bell at 3117 Freedom Drive is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 9:00 AM to 5:00 AM on Friday and Saturday.

Does this Taco Bell location offer a drive-through service?

Yes, this Taco Bell location offers a drive-through service with the same operating hours as the restaurant.