Taco Bell

3.4
1620 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 8661 J.W. Clay Blvd in Charlotte. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
8661 J.W. Clay Blvd, Charlotte, NC
28262, United States

Hours

Reviews

3.4
1,620 reviews
5 stars
569
4 stars
356
3 stars
234
2 stars
122
1 star
339

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional during interactions.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Speed of Service

Customers frequently complained about long wait times for both drive-thru and in-store orders, often exceeding reasonable expectations.

Food Quality

While some reviews praised the food, many others noted that it was often cold, poorly prepared, or not as expected.

Cleanliness

Some customers appreciated the cleanliness of the facility, while others reported unsanitary conditions.
  • JP
    jay patel
    Jan 2, 2026
    5.0
    Good food , great for vegetarians.
  • KW
    Keith Wassum
    Dec 29, 2025
    5.0
    Hey when you want Taco Bell this is the place. Facility was recently renovated...seating area is clean and comfortable. For convenience there are 3 self serve POS stations and service is quick. Try the new Supreme Luxe box.. It will satisfy your appetite. I recommend substituting chips and guacamole for the cinnamon twists. So many options and their burrito supreme is always awesome. Great food, fast, when you want it, and a great value. In a hurry, use their drive thru or order ahead or both!
  • KQ
    Keeping Up With Quan
    Dec 20, 2025
    1.0
    Location is convenient, however, the employees need to be retrained on customer service. I understand that typically the drive-through is busy, but unless you all have made this a drive-through only location people in the lobby matter too! Therefore, in the event that you are busy, common courtesy it just simply come To the front and people and let people know you’ll be with them in just a moment. I’ve come here in numerous times second and third shift And it’s the same treatment.
  • CW
    Cora Wright
    Dec 18, 2025
    1.0
    As of 12/18/2025, I went through the drive-thru and was assisted by an employee named Faith at the window. When I arrived, I asked if I could add a small drink to my order—the drink wasn’t for me; it was requested at the last minute. Although she did make the drink, her attitude was noticeably unpleasant. When I handed her my payment, she abruptly snatched the money from my hand. I immediately told her the drink was fine and that she didn’t need to make it if it was an issue. I remained calm and respectful throughout the interaction. I understand fast-food work can be stressful—I’ve worked in fast food myself—but basic customer service and professionalism still matter. If additional items can’t be added at the window, it’s better to simply say so rather than proceed with visible frustration. Customer service is about first impressions, tone, and respect. Unfortunately, this interaction fell short of that standard. I believe this should be addressed so future customers do not have a similar experience.
  • ZV
    Zachary Vanhandel
    Dec 7, 2025
    1.0
    Consistently get orders wrong and never care. This time they put lettuce on my taco (I’m allergic and ordered it without so it’s completely inedible) not to mention it was upside down in the bag. And they forgot my chips. So much money down the drain. Never coming back

Frequently Asked Questions About Taco Bell

What are the operating hours at Taco Bell located at 8661 J.W. Clay Blvd in Charlotte?

Taco Bell at 8661 J.W. Clay Blvd in Charlotte is open 24 hours every day of the week.

Does this Taco Bell location offer drive-through service?

Yes, this Taco Bell location has a drive-through service available 24/7.