Taco Bell

3.4
1601 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 8661 J.W. Clay Blvd in Charlotte. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
8661 J.W. Clay Blvd, Charlotte, NC
28262, United States

Hours

Reviews

3.4
1,601 reviews
5 stars
560
4 stars
352
3 stars
234
2 stars
121
1 star
334

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times for both drive-thru and in-store orders, often exceeding 30 minutes.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or disrespected.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poorly prepared food.

Food Quality

Feedback indicated that food was often served cold or poorly made, with complaints about the freshness and presentation.

Management Issues

Several reviews pointed to a lack of effective management and training, contributing to the overall poor service experience.
  • SP
    Shakiri Patrick
    1 day ago
    1.0
    Don’t bother ordering a mobile order because you will wait for multiple people who ordered AFTER you to get served first. Waited inside for 30 min for an online order.
  • TM
    Ty Miller
    1 day ago
    2.0
    Friends and I call this place disappointment bell, because odds are your food will be cold, it’ll take 40 minutes to get it, and it’ll be the bare minimum amount of food they can give you. It’s a miracle when they get your correct order to you on time, really makes you appreciate the small things. Drive through time can range from 2 minutes to just over an hour. It’s faster to just grow the food yourself, harvest it, process it, cook it, take a nap, and then eat it.
  • AH
    Amelia Higgins
    Nov 4, 2025
    1.0
    This is the worst Taco Bell ever. I don’t think I’ve ever seen people add so many items to a taco when request requested for it to be meat and cheese. Whoever works, the kitchen needs to read a book when something says “no” that means don’t put it on it.
  • KR
    Kell Rippy
    Nov 3, 2025
    1.0
    This is the worst taco bell I have ever been to! I eat a lot of Taco Bell and this one is closest to me, but I avoid it almost every time. Yesterday I tried to give them another shot, which was a mistake. I was out running some errands and thought surely things had improved since the last time I was here. I placed a mobile order mistakenly for the dining room and got in the drive thru line. If you've ever been to this location you know both the lines inside and in the drive thru are long and slow so after waiting my turn for the box, I was told that I couldn't pick up my mobile order in the drive thru. I would need to wait in line and then come inside. I have never heard of this at another fast food place that does mobile orders. There is no disclaimer on the app. They also couldn't cancel my order because I placed it in the app and after waiting in the drive thru line for 15 minutes, I was not coming inside to continue waiting. So now I've been sitting on hold for 20 minutes so far waiting for the customer service line to answer so I can get a refund (wouldn't you know corporate is closed on the weekend). Idk who owns this franchise, but I'd love to know what other locations they own so that I can avoid all of them. The consistency over the last 2 years or so in terrible service is clearly an issue with the upper management at this location.
  • TT
    Tasting_with_T
    Oct 31, 2025
    1.0
    I've been visiting this Taco Bell for years but this was my last visit. I waited with 10+ door dashers for a simple order for 30 minutes. The staff were SO rude and inconsiderate. They constantly mess up orders and act like they are in a club with the lack of professionalism and profane music blasting. An employee threw a bag at diners because she was mad at a customer requesting a replaced order.

Frequently Asked Questions About Taco Bell

What are the operating hours at Taco Bell located at 8661 J.W. Clay Blvd in Charlotte?

Taco Bell at 8661 J.W. Clay Blvd in Charlotte is open 24 hours every day of the week.

Does this Taco Bell location offer drive-through service?

Yes, this Taco Bell location has a drive-through service available 24/7.