Subway

3.1
221 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Charlotte Subway® Restaurant at 9009 Albermarle Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9009 Albermarle Rd, Charlotte, NC
28227, United States

Hours

Reviews

3.1
221 reviews
5 stars
66
4 stars
47
3 stars
22
2 stars
15
1 star
71

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with stale or old food, including bread and meat, leading to dissatisfaction.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, mishandling of orders, and lack of accountability.

Operational Issues

Frequent complaints about inconsistent hours, closed locations, and problems with online orders were noted.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, including dirty surfaces and unsanitary conditions.

Pricing and Promotions

Customers were frustrated with the lack of honored promotions and perceived high prices for the quality of food.
  • JD
    J D
    Oct 21, 2025
    3.0
    Wish i would have read the reviews about the meaball subs...they taste old and i see one review said whole family got food poisoning from them....they have a bad/old taste to them.Tried to call but number disconnected and I really don't wanna ride back down there to get a new one. I pray it dont get food poisoning also!
  • TN
    Tanvi Nayak
    Aug 27, 2025
    1.0
    I would give zero stars if possible. This location is completely irresponsible and careless when it comes to customer service and food safety. I ordered two different footlongs - one specifically without pickles and honey mustard due to a food allergy. What did I get? They completely messed up the order and swapped the veggies, putting ingredients I specifically avoided due to allergies. That is not just incompetence - it’s dangerous. When I noticed the mistake, I immediately tried calling the store several times between 7:30 - 8:00 PM using the number listed on Google. They never bothered to answer the phone. Because I live 25 minutes away, it wasn’t realistic to drive back the same evening. The next day, I went back to show them the messed-up order and explain the seriousness of the allergy issue. Instead of apologizing or taking responsibility, the employee rudely brushed me off saying he “couldn’t do anything.” When I asked to speak with the manager, he refused multiple times until I insisted. The manager was even worse - completely disrespectful, dismissive, and insulting. Instead of addressing the health risk or the mistake, she arrogantly told me to “go complain to corporate” and basically kicked me out of the store. That is horrible customer service and an appalling attitude toward customer safety. This kind of careless mistake could easily put someone in the hospital. It’s not just about poor service - it’s about endangering people’s health. I have photos to prove the blunder, and I’ll be reporting this to Subway corporate as well. Avoid this location at all costs. They clearly don’t care about their customers, their orders, or basic food safety.
  • QB
    Quadelya Bridges
    Aug 10, 2025
    1.0
    I really wish I had read the reviews first. I had my doubts when the store was completely empty on a weekend, but my kids wanted to try it and we had a coupon (or so I thought). When we first entered the store nobody properly greeted us despite the store being empty. They proceeded to make the subs and then when presented with the coupon, they said they don’t accept Subway coupons. Umm THIS IS A SUBWAY! The total for 2 foot longs was $24!! That’s $1 an inch! Absolutely absurd for some dry, uninspired Subway sandwiches. I could’ve had a family meal for that price! There was no sign saying they didn’t accept coupons and they just casually mentioned that they USED to have a sign on the door. What about now? Also, the pending charge on my credit card simply says “Store” not Subway. What kind of bootleg processing system are they using in there? Anyway, I should’ve turned around and left those subs right there but I felt bad for the workers since they already made them. I haven’t stepped into a Subway in a decade and now I remember why. Never again!
  • RU
    Random Username
    Jul 21, 2025
    1.0
    I would like to know why the transaction from this location shows up on my credit card statement listed simply as "Store". Seriously, that's it, literally just the word "Store", no Subway, no store #, no nothing. Every other Merchant in the world lists in the very least the name of the business and the store #. So let's say you happen to be reviewing your statement a week from now, a month from now or whenever, you'd have no idea who you did business with. I was almost worried at first glance and was about to click the "Dispute this charge" button when I saw this charge on my credit card app. Then I retraced my steps and was able to remember that I'd visited this Subway on the date listed. This makes me question what type of operation is being ran there. So this situation, coupled alongside the MULTIPLE terrible reviews, mean that I'll never return to this establishment again. It seems the owners just do not care to provide adequate service, therefore I'll take my hard earned funds to any other business that actually does.
  • ES
    Evaristo Solano
    Jul 2, 2025
    1.0
    I placed my order online and they canceled because they do not accept the promotions when online it shows they do. Then when I showed up to pick up they told me that not promotion accepted. I ended it up just wasting my time

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 9009 Albermarle Rd, Suite 100, Mecklenburg, Charlotte, NC 28227, in Albemarle Square.

What are the operating hours for this Subway location?

This Subway is open every day from 8:00 AM to 9:00 PM.