Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Charlotte Subway® Restaurant at 9115 Samlen Lane brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and mishandling of orders.
Cleanliness
Customers frequently reported unsanitary conditions, including dirty establishments, flies around food, and unkempt staff.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and lack of available ingredients.
Staff Behavior
Several reviews mentioned unprofessional behavior from staff, including smoking outside, ignoring customers, and using profanity.
Food Quality
While some customers enjoyed the food, many noted a decline in quality, including stale bread and insufficient ingredients.
SM
Sarah Mosley
Nov 15, 2025
1.0
Thee saddest most expensive subway experience. I’m disabled and waited for my meal being delivered via uber eats. I received the saddest, nastiest sandwich that included jalapeños (which I’m allergic too) that I didn’t ask for. All the veggies I did ask for they provided a small ration of each. You can’t even see the lettuce. The cookies are hard as bricks and have a funny taste. So now all I have is a soda and I chips for dinner. Shane on the workers. Tried to call the store and seems like the number is incorrect
JP
Juan Penaloza
Nov 8, 2025
1.0
The most trash subway I've ever been in. Every time I've come in to eat, there's always 5+ issues that prevent me from getting food from oven being broken to them not having bread, tuna or whatever other ingredients needed, why do the managers still have a job since they obviously cant get the inventory right and the employees always have the most awful customer service ive seen, they obviously dont care to be there at all. Any time I've ordered doordash from here, not once have I gotten the side of chips I ordered its like theyre too lazy to grab a bag of chips and throw it in the bag, I dont understand why its so difficult to do that, won't ever be ordering from here again.
KJ
Karen Johnson
Oct 9, 2025
1.0
The service is very poor - the staff openly smoke and drink in front the business. This has to change immediately.
GC
Golden Child
Sep 23, 2025
1.0
Much as money I've spent at this location. Watch faces come and go through out the history of this location... ..I asked if I could I get some ice. I had my own cup. The young boy didn't know how to respond so he walked away and asked a chick in the back. She came up front from the back and said no. I then asked how much for a cup of ice she said 2.46.... Honestly I could of got ice and walked out. Because he had to leave the front to ask someone else. But I was humble and patiently waited for an answer. I can understand no for sanitation concerns. But charging someone 2.46 for Ice cup is ridiculous. All the tips and keep the change and I can't get a cup of ice for a decent price is beyond me....
GP
G Powell
Jul 25, 2025
1.0
Horrible customer service. Wanted to charge me double and manager was unwilling to correct the situation until another customer verbally attacked me directly for trying to get correct price. Came back today (3weeks later) and was verbally attacked by the same staff members who told me I had to leave because of the situation last time. They actually called the police and made me leave. AVOID AT ALL COSTS.
Where is the Subway restaurant located in Charlotte?
The Subway restaurant is located at 9115 Samlen Lane, Suite 10, Mecklenburg, Charlotte, NC 28214.
What are the operating hours of this Subway location?
The Subway is open every day from 8:30 AM to 9:30 PM.
What meal options does Subway offer at this location?
They serve breakfast, lunch, and dinner.
Does this Subway location offer catering services?
Yes, this Subway location offers catering services to assist with your needs.
Can customers order food for delivery or curbside pickup at this Subway?
Yes, customers can order for curbside pickup or delivery, as well as dine in or take out.
How can I view the menu and place an order online for this Subway?
You can view the menu and place an order online through their website at https://subway.com/en-us/restaurant/58549-0/menu.
What is the contact phone number for this Subway location?
You can reach the Subway at +1 704-393-0605.
Are there nearby dining options to explore after visiting Subway?
Yes, nearby dining options include Jin Jin Chinese Restaurant for Asian cuisine, Punta Mare offering breakfast and brunch, and Krispy Krunchy Chicken for fast-food chicken meals.
What nearby services are available for convenience and shopping around Subway?
Nearby services include Food Lion supermarket, Family Dollar discount store, CVS Pharmacy, and Sal Beauty Supply Store, perfect for shopping before or after your meal.
Are there nearby transportation or financial services near Subway?
Yes, nearby financial services include Coinstar and Western Union, and transportation options include Guiding Lite Limo Service. These can assist you with money transfers and getting around Charlotte.