Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Charlotte Subway® Restaurant at 9611 Brookdale Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
2.6
164 reviews
5 stars
45
4 stars
19
3 stars
9
2 stars
12
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of attention, and inability to handle orders correctly.
Food Quality
Many customers reported unsatisfactory food quality, including stale ingredients, incorrect orders, and insufficient portions.
Order Fulfillment
Frequent complaints about missing items, incorrect orders, and issues with mobile ordering were noted, indicating a lack of organization.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty restrooms and unclean food preparation areas.
Management Issues
Customers expressed dissatisfaction with management practices, including refusal to honor coupons and poor handling of customer complaints.
- MKMarceline KDec 27, 20251.0Had to cancel an order for a refund since I couldn’t cancel in the app. Called for 2 days in a row, no one answers the phones.
- NENicole EzraDec 6, 20251.0The food was actually really good, but the customer service was disappointing. I felt ignored and rushed the whole time, like the staff member didn’t really want to deal with me. It took away from the experience, which is a shame because the meal itself was great.
- CSCaryn SpeaksNov 16, 20251.0Nasty attitudes. Makes you wait for mobile orders when there's no reason to. Food is sub par for what you pay for it. Subway Corp should be embarrassed by such crap.. avoid at all costs
- AAAbdilnasser AlmuwalladSep 20, 20251.0Yes, I went over there.You know I was happy thinking i'm about to.Eat subway with the coupon and the coupon says, you know, it's valid on every subway location in the united states and the guy said, no, we don't take them. Not even care to explain or sorry or nothing.You know.
- JBJessica BockJul 14, 20251.0I can understand mistakes happen, but this was despicable!! My order was ruined! The pepperoni and cheese rollup HAD NO CHEESE!! It was literally a thick weird wrap that was hard with just 3 little pieces of pepperoni! It's uneatable! Then my ultimate bmt (which was supposed to be ultimate due to the double cheese) ALSO CAME WITH NO CHEESE!!!!! So now I'm just expected to eat plain meat with bread?!?! Oh, and to top it off - they didn't bother putting in one of my cookies either. Then when I tried to call them, it's impossible to get a hold of anyone!! I can't just go drive myself there - I'm fully disabled. So doordash had to take the hit - but even after refunding me those items, I still ended up spending 17 dollars for a little orange juice and one cookie!!! While they don't have to take any responsibility while they screw customers over then refuse to answer any phones!! I'll never in a million years order from there again - completely incompetentand unprofessional! I had ordered enough to keep me going at least a couple days, but now I'm stuck with a cookie and little OJ for my entire day of food and into tomorrow until whenever I can get around to ordering more food from somewhere else!!! I'm furious! 😡
Frequently Asked Questions About Subway
Where is the Subway restaurant located in Charlotte?
The Subway restaurant is located at 9611 Brookdale Dr, Suite 300, in the Brookdale Shopping Center, Charlotte, NC 28215.
What are the operating hours of the Subway at Brookdale Shopping Center?
The Subway is open Monday through Saturday from 8:30 AM to 11:00 PM and on Sunday from 8:30 AM to 9:30 PM.
What meal options are served at Subway in Brookdale Shopping Center?
This Subway serves breakfast, lunch, and dinner, offering a variety of sandwiches, wraps, salads, and cookies.
Does the Subway in Brookdale Shopping Center offer catering services?
Yes, the Subway offers catering services to assist with your group meals and events.
What types of pickup and delivery services does this Subway location offer?
Customers can choose in-store pickup, curbside pickup, or delivery options to enjoy their meals conveniently.
Can customers dine in at the Subway restaurant in Brookdale Shopping Center?
Yes, this Subway location offers dine-in services for customers who prefer to eat on site.
How can I view the menu or place an order online for the Brookdale Subway?
You can view the menu and place orders online through their official menu page at https://subway.com/en-us/restaurant/33165-0/menu/.
What nearby places can I visit before or after dining at Subway Brookdale Shopping Center?
Before or after your meal, you can visit Carolina Real Connections, a lounge and bar, or Capriccio Pizza and Italian Restaurant nearby for other dining or entertainment options.
Are there any health or wellness stores close to Subway at Brookdale Shopping Center?
Yes, GNC, a health market specializing in vitamins and supplements, is located nearby should you want to shop for health products.
What services are available near Subway at the Brookdale Shopping Center that could be useful to customers?
Nearby you can find Brookdale Dental Care for medical services, The UPS Store 4952 for shipping and printing needs, and First National Bank ATM for banking services.