Smashburger

4.4
1988 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
4400 Randolph Rd., Charlotte, NC
28211, United States

Hours

Reviews

4.4
1,962 reviews
5 stars
1,386
4 stars
277
3 stars
125
2 stars
76
1 star
98

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers consistently praised the food for being delicious, hot, and fresh, with many highlighting specific items like burgers and fries.

Customer Service

The staff received numerous compliments for their friendliness, attentiveness, and helpfulness, contributing to a positive dining experience.

Cleanliness

The restaurant was noted for its cleanliness, including well-maintained bathrooms and a tidy dining area.

Consistency

Many reviews mentioned the consistent quality of food and service, indicating a reliable dining experience.

Atmosphere

The ambiance was described as pleasant and family-friendly, enhancing the overall dining experience.
  • LP
    Logan Purdy
    Jan 4, 2026
    5.0
    Klohe (sorry if I butchered your name) was delightful. It was busy and low staffed but they were fast and efficient. Helped me out with my specific order and was so so nice. Pay Klohe more. Right now. Thanks 😊
  • ME
    M Edwards
    Jan 4, 2026
    1.0
    Very disappointed. I have been under the weather. When I was able to eat what I wanted, I wanted a Smashburger. The service was horrible. I spent $50 on food for my family, and to get the service that I received. My order was repeated several times, to only get home and find out it still wasn't right. People should not rush to take an order. If you did not want to work, you should have just stayed home. Wasted money. Burger wasn't even good, and items were left off and out of my order! I will NOT be returning!😡
  • TG
    Travis Gordon
    Jan 2, 2026
    5.0
    Took my daughter to have dinner here tonight. Although the dining room area only had one other customer. The staff was friendly in the food hit the spot.
  • FF
    Farrah Fair
    Dec 30, 2025
    5.0
    Food was amazing! I'm gonna get so fat having discovered this restaurant. The staff is all super attentive and friendly. Clean, fun atmosphere and the prices are very reasonable. A new favorite of mine!
  • SR
    Scott C. Reed
    Dec 14, 2025
    5.0
    We haven't been here since the year this location opened. The first few experiences years ago were not good and we have overlooked Smashburger ever since. That is until last night! My wife and I wanted to grab something quick but couldn't make a decision on where to go and we wanted something quick. We knew we had to hit Harris Teeter so we decided to give Smashburger a shot. We were not very excited to go but just needed food. Wow, were we surprised. First, the service was great. The big guy behind the counter was knowledgeable and quick to help and offer suggestions. The food came out hot and was absolutely delicious. As we left the staff thanked us for coming. From start to finish the experience was great. We are excited to have rediscovered this spot. Thank you for a great dinner at a good price!

Frequently Asked Questions About Smashburger

What type of food does Smashburger offer?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the operating hours for Smashburger?

Smashburger is open daily from 11:00 AM to 9:00 PM.