Smashburger

3.2
243 reviews
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Business Details

5501 Josh Birmingham Parkway, Charlotte, NC
28208, United States
(704) 595-7133
https://smashburger.com/locations/us/nc/charlotte/5501-josh-birmingham-parkway
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About

Burger JointFast Food RestaurantRestaurantIce Cream ShopChicken RestaurantAmerican Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
5501 Josh Birmingham Parkway, Charlotte, NC
28208, United States

Hours

Reviews

3.2
243 reviews
5 stars
96
4 stars
26
3 stars
26
2 stars
19
1 star
76

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers enjoyed the burgers and fries, describing them as delicious and satisfying, especially for airport food.

Service Issues

Numerous reviews highlighted poor customer service, with reports of rude and unprofessional staff, leading to negative dining experiences.

Long Wait Times

Customers frequently complained about excessively long wait times to place orders and receive food, often causing them to miss flights.

Pricing Concerns

Several customers felt that the prices were too high for the quality and portion sizes of the food, especially given the airport setting.

Staff Attitude

Many reviews noted a lack of urgency and professionalism among staff, with some employees displaying negative attitudes towards customers.
  • EC
    Evie CD
    Oct 25, 2025
    5.0
    Excellent shake and non meat burger
  • SL
    Sigrid Lie
    Oct 23, 2025
    1.0
    Never experienced ruder people. The woman in the register was talking shit about my name in front of me and having a really bad attitude. I will never return, and I hope people stay away too.
  • FW
    Freeman J. Walker
    Oct 23, 2025
    5.0
    I love this place and I have to go there when I'm in the city
  • CE
    Comede Et Explora
    Sep 17, 2025
    3.0
    Classic smash burger with the fixings, hit the spot but did feel like a fast food burger. Fries were crispy and paired well with ranch. All in all not a bad spot at the airport but nothing to rave about. Recommend getting a double as patties are quite thin. Was a bit pricey - $20 for a burger, fries and a drink but that’s to be expected with airport food. Service was friendly, attentive, and best of all fast!
  • PB
    Pedro Brito
    Sep 14, 2025
    5.0
    Buena atención, platos y bebidas variadas.
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Frequently Asked Questions About Smashburger

What is Smashburger and what kind of food do they serve?

Smashburger is a fast-casual burger restaurant offering handcrafted comfort foods including smashed-to-order burgers, handspun Häagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

Where is Smashburger located?

Smashburger is located at 5501 Josh Birmingham Parkway, Charlotte, NC 28208, in the CLT Airport Terminal A area.