Business Details
About
Burger JointFast Food RestaurantRestaurantIce Cream ShopChicken RestaurantAmerican Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.2
246 reviews
5 stars
97
4 stars
26
3 stars
27
2 stars
19
1 star
77
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and lacking urgency.
Food Quality
While some customers enjoyed the burgers and fries, many reported issues with food freshness and incorrect orders.
Wait Times
Long wait times were a common complaint, with many customers experiencing delays in ordering and receiving their food.
Staff Attitude
Several reviews mentioned staff members displaying a negative attitude, which contributed to a disappointing dining experience.
Pricing
Customers noted that prices were high for the quality of food and service received, especially in an airport setting.
- JEJay Ehrlich3 days ago5.0I had a wonderful time at this Smashburger location. From waiting for the food to cook until I finished eating it. While I waited, Ms. Carolyn and Ms. Quay were chatting with me and went above and beyond to try and brighten up my day. Will come back again. Thank you.
- 2S2nd speechDec 14, 20253.0Girl serving out the bags kept putting her hand up the back of her shirt scratching her self. Line in the airport was the smallest.
- SMs MoraNov 30, 20251.0Horrible service. The lady preparing the fries was calling customers ‘stupid’ for standing in the wrong line after ordering. The food was served poorly, and her attitude was extremely unprofessional. As customers, we all deserve respect. I was so disappointed that I threw all my food away, it was not fresh.
- VMValentin MellstromNov 30, 20251.030 min for chicken tenders. Pick something else.
- SLSigrid LieOct 23, 20251.0Never experienced ruder people. The woman in the register was talking shit about my name in front of me and having a really bad attitude. I will never return, and I hope people stay away too.
Frequently Asked Questions About Smashburger
What is Smashburger and what kind of food do they serve?
Smashburger is a fast-casual burger restaurant offering handcrafted comfort foods including smashed-to-order burgers, handspun Häagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
Where is Smashburger located?
Smashburger is located at 5501 Josh Birmingham Parkway, Charlotte, NC 28208, in the CLT Airport Terminal A area.
What are the operating hours of Smashburger?
Smashburger is open daily from 5:00 AM to 9:00 PM.
Does Smashburger accept reservations?
No, Smashburger does not accept or require reservations.
Does Smashburger offer takeout, delivery, and order ahead options?
Yes, Smashburger offers takeout, delivery, and has an order and pay ahead option for convenience.
Is Smashburger wheelchair accessible and family-friendly?
Yes, Smashburger has wheelchair accessible entrance, parking, seating, and restrooms, and it welcomes families and children.
Does Smashburger serve breakfast and coffee?
Yes, Smashburger serves breakfast and also offers coffee as part of its menu.
What nearby coffee shops can I visit before or after dining at Smashburger?
Before or after dining at Smashburger, you can visit nearby coffee shops such as Dunkin' and Panera Bread.
Where can travelers park near Smashburger at the CLT Airport Terminal A?
Nearby parking options include the Charlotte Douglas International Airport - Hourly Deck and Airport Cell Phone Lot 2, both close to Smashburger at CLT Airport Terminal A.
Are there any nearby bars or lounges to visit around Smashburger?
Nearby bars and lounges include NoDa, The Taproom, and Uptown Bar & Lounge, which are great options to check out around Smashburger.