Pizza Hut

Reviews

• BS

  Brandon Steward

  3 days ago
  1.0
  I placed my order online and the confirmation message told me that my order would be ready at 6:08 pm. I walked in the store and there was already a long line of customers waiting for their order. There was no one at the front register handing the pickup orders to the customers. All employees were in the back preparing pizzas. They didn't even acknowledge that all of us were standing there waiting. They could have at least spoken and said something like: "I'll be with you in a minute." But no words were spoken. It was as if none of us were standing there waiting. I was expecting to walk out of there with my order at 6:08 pm. However, I didn't walk out of there with my order until 6:40 pm. It would have been even longer than that if I didn't speak up and ask an employee from the back to check and see if my order was ready. I don't know if this location is understaffed or if their employees are just not operating efficiently, but no one should have to wait that long to pick up an order that they submitted online. I don't see myself ever coming back to this location again unless they learn to operate more efficiently.
• CW

  Crystal W

  Feb 22, 2026
  1.0
  Hot mess never again and the customer service sucks
• DA

  danny auten

  Feb 21, 2026
  2.0
  It's not actually the store it's Pizza Hut itself in the app. It's easy to order off of the app but if you leave something in your cart more than 3 minutes it takes it out. Also to create an account is almost impossible seems to be I keep logging in it says there's an account but it won't go to my account. Bottom line is I think the app sucks.
• WM

  Will Mathison

  Feb 4, 2026
  1.0
  I should have read the reviews. If I could give this place zero stars I would. My order never came. In good faith I waited to give the place a chance to deliver my pizza. As a result I missed my chance to eat dinner entirely due to everything being closed after 12AM. I am now owed $30 by Pizza Hut and customer service is closed. Given the circumstances I feel owed recompensation and further compensation for the lost opportunity of an alternate meal. Papa John's is far more reliable than Pizza Hut from my experience. Stick to your guns and don't try something new if it happens to be pizza delivery choices. Very disappointing.
• JK

  Jasimine Kornegay

  Feb 2, 2026
  1.0
  CANT GET NOBODY ON THE PHONE ! Website tells you to call the store just for you to talk to a customer service representative that’s not even in the store. But put you on hold for 15mins to wait to speak to someone in the store ! WASTE OF TIME !!!

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