Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 9614 Monroe Rd in Charlotte, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Mixed reviews on customer service; some praised individual staff members while others reported rude and unhelpful interactions.
Food Quality
Inconsistent food quality; many customers reported issues with incorrect orders, undercooked pizza, and unsatisfactory taste.
Cleanliness
Numerous complaints about the cleanliness of the restaurant, including unsanitary conditions in food prep areas.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect toppings.
Management Issues
Concerns about management practices, including poor scheduling and lack of staff training.
SV
Sergio Vasquez
2 days ago
1.0
We waited over 2 hours and didn’t get anything worse service ever
AR
Albert Ramirez
Nov 11, 2025
4.0
Same pizza only cleaner oven
DS
Dana stewart
Nov 9, 2025
1.0
The food was great, however they forgot my drinks and when I called (multiple times) to ask for a credit back, nobody would pick up the phone. I kept getting transferred to a call center and then back to the store, which never picked up.
CW
Cindy Wylie
Oct 31, 2025
1.0
I’m so hungry and disappointed. I waited for over an hour for my delivery for it to be wrong. I ordered to large pizza with extra sauce and they sent me 2 large pizzas with no sauce. The directions were clearly on the receipt. When I called the store to speak to any employee they kept picking up the phone stating this is the call center and we will transfer you to the store. I never was able to speak with someone to resolve this issue. Im hungry and highly upset. The pizza was horrible. So much for the Iconic check!!!
JT
James Thornley
Oct 3, 2025
1.0
Absolutely awful customer service walk at 122pm oct 3rd as I go in the building. No one meets or greet you. Manager is on the phone with the district manager because the computers do not work right she is yelling through the store and in the front while me and other customers are waiting at the front counter! I asked to add a soda to my order that was on a promo deal from the website and was told that there is no promo deal. The price is what the price is. This is what it is. I said we can look online. I can show you the deal on the website and it comes up on the printed receipt but because you added the soda it made the price almost 28$ then I insist on just ringing me out on the pizza that I ordered on the promo deal and then somehow I ended up paying $24.10 which I didn’t notice until I was cashing out and put my card Still, I ask Are we all set? She said you have to pay for the soda still. All of this is happening while she’s on the phone with the district manager because she’s having problems with the computer system from yesterday Mind you, she is loud and upset already because of the situations going on so I ask for a refund it’s been almost ten min trying to explain a soda is not 8$ extra she said the soda is I showed the pizza it website price she said that does not reflect the store price and she proceeds to say I have to have an attitude to her district manager and he’s on speaker phone he’s enabling her actions right there on speaker phone so I get my refund and walk out and they are still talking about me right there as I leave, when she doesn’t even understand that a $15.99 meal going up to $28 because I added a 2 L of Mountain Made no sense to her and that the store price is what it is and that I was wrong and lying about the online price when she printed a receipt originally for $17 total all I wanted to do was add a 2 L of soda
Pizza Hut is located at 9614 Monroe Rd, Charlotte, NC 28270, USA.
What are the operating hours of Pizza Hut at 9614 Monroe Rd?
Pizza Hut is open from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.
Does this Pizza Hut location offer delivery service?
Yes, this Pizza Hut location offers delivery service from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.
What types of pickup services are available at Pizza Hut, Charlotte Monroe Rd?
This location offers in-store pickup, curbside pickup, delivery, and no-contact delivery services.
Can I order Pizza Hut online or through a mobile app?
Yes, you can order Pizza Hut online through their website or via the Pizza Hut mobile app for delivery, carryout, or curbside pickup.
What kinds of food does Pizza Hut at 9614 Monroe Rd serve?
They serve pizza classics like Meat Lovers® and Original Stuffed Crust®, as well as signature wings, pastas, and desserts.
Is the Pizza Hut at 9614 Monroe Rd wheelchair accessible?
Yes, this Pizza Hut location has a wheelchair accessible entrance.
Are there any nail salons near Pizza Hut at 9614 Monroe Rd, Charlotte?
Yes, nearby nail salons include Guaranteed Nails and Just For You Matthews, perfect for a relaxing visit before or after enjoying your meal.
What entertainment options are near the Pizza Hut on Monroe Rd?
Nearby entertainment options include Carolina Cinemas - Crownpoint Stadium 12, Cinemark Movie Bistro Charlotte, and QL arcade for movies and arcade games.
Are there any coffee shops near Pizza Hut at this location?
Yes, Burr & Berry Coffee is a nearby coffee shop where you can enjoy coffee or smoothies before or after your meal at Pizza Hut.