Pizza Hut

3.0
569 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 9614 Monroe Rd in Charlotte, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
9614 Monroe Rd, Charlotte, NC
28270, United States

Hours

Reviews

3.0
569 reviews
5 stars
217
4 stars
57
3 stars
37
2 stars
31
1 star
227

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised individual staff members while others reported rude and unhelpful interactions.

Food Quality

Inconsistent food quality; many customers reported issues with incorrect orders, undercooked pizza, and unsatisfactory taste.

Cleanliness

Numerous complaints about the cleanliness of the restaurant, including unsanitary conditions in food prep areas.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect toppings.

Management Issues

Concerns about management practices, including poor scheduling and lack of staff training.
  • SV
    Sergio Vasquez
    2 days ago
    1.0
    We waited over 2 hours and didn’t get anything worse service ever
  • AR
    Albert Ramirez
    Nov 11, 2025
    4.0
    Same pizza only cleaner oven
  • DS
    Dana stewart
    Nov 9, 2025
    1.0
    The food was great, however they forgot my drinks and when I called (multiple times) to ask for a credit back, nobody would pick up the phone. I kept getting transferred to a call center and then back to the store, which never picked up.
  • CW
    Cindy Wylie
    Oct 31, 2025
    1.0
    I’m so hungry and disappointed. I waited for over an hour for my delivery for it to be wrong. I ordered to large pizza with extra sauce and they sent me 2 large pizzas with no sauce. The directions were clearly on the receipt. When I called the store to speak to any employee they kept picking up the phone stating this is the call center and we will transfer you to the store. I never was able to speak with someone to resolve this issue. Im hungry and highly upset. The pizza was horrible. So much for the Iconic check!!!
  • JT
    James Thornley
    Oct 3, 2025
    1.0
    Absolutely awful customer service walk at 122pm oct 3rd as I go in the building. No one meets or greet you. Manager is on the phone with the district manager because the computers do not work right she is yelling through the store and in the front while me and other customers are waiting at the front counter! I asked to add a soda to my order that was on a promo deal from the website and was told that there is no promo deal. The price is what the price is. This is what it is. I said we can look online. I can show you the deal on the website and it comes up on the printed receipt but because you added the soda it made the price almost 28$ then I insist on just ringing me out on the pizza that I ordered on the promo deal and then somehow I ended up paying $24.10 which I didn’t notice until I was cashing out and put my card Still, I ask Are we all set? She said you have to pay for the soda still. All of this is happening while she’s on the phone with the district manager because she’s having problems with the computer system from yesterday Mind you, she is loud and upset already because of the situations going on so I ask for a refund it’s been almost ten min trying to explain a soda is not 8$ extra she said the soda is I showed the pizza it website price she said that does not reflect the store price and she proceeds to say I have to have an attitude to her district manager and he’s on speaker phone he’s enabling her actions right there on speaker phone so I get my refund and walk out and they are still talking about me right there as I leave, when she doesn’t even understand that a $15.99 meal going up to $28 because I added a 2 L of Mountain Made no sense to her and that the store price is what it is and that I was wrong and lying about the online price when she printed a receipt originally for $17 total all I wanted to do was add a 2 L of soda

Frequently Asked Questions About Pizza Hut

Where is Pizza Hut located in Charlotte, NC?

Pizza Hut is located at 9614 Monroe Rd, Charlotte, NC 28270, USA.

What are the operating hours of Pizza Hut at 9614 Monroe Rd?

Pizza Hut is open from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.