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Pizza Hut

3.0
(582 reviews)

Business Details

9614 Monroe Rd, Charlotte, NC
28270, United States
(704) 847-7177
https://locations.pizzahut.com/nc/charlotte/9614-monroe-rd

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 9614 Monroe Rd in Charlotte, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
9614 Monroe Rd, Charlotte, NC
28270, United States

Hours

Reviews

3.0
582 reviews
5 stars
220
4 stars
59
3 stars
37
2 stars
31
1 star
235

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and difficulty reaching the store for assistance.

Order Accuracy

Many customers reported receiving incorrect orders, missing items, or poorly prepared food, leading to dissatisfaction.

Food Quality

Several reviews mentioned issues with food quality, including undercooked pizza, excessive sauce, and overall poor taste.

Cleanliness

Multiple customers expressed concerns about the cleanliness of the restaurant, including unsanitary conditions and unpleasant odors.

Management Issues

Reviews indicated problems with management, including unprofessional behavior and inadequate staffing, contributing to the overall negative experience.
  • YM
    Y Mai
    3 days ago
    1.0
    We placed a delivery order at 8:30pm and the estimated delivery time was around 9:15pm. We ended up waiting till 10pm to call the store. Apparently our order was cancelled, which we never did so it had to be on the stores end. The store put us on a call with customer support but they said the stores line is down. We were literally just on the phone with them so that didn’t make sense at all. We tried to explain that to him but it didn’t seem like he understood us so he just told us to call the store again in 30mins. We just gave up ordering from them because it was too late. Luckily we were gonna pay cash so we didn’t have to deal with refunds.
  • RC
    Rillary Candido
    3 days ago
    1.0
    Placed an order for delivery, it got delivered to the wrong address the lady was king enough to give me and call saying she received my order , even though I ordered through the Pizza Hut website it was delivered through DoorDash , I got in contact with the driver she said there was nothing she could do and to get in contact with the location I ordered from … after being sent around to different members of the call center for 15 minutes I got nothing, they gave me a cooperate number and I was not able to get in contact with the Location in Monroe Rd . Very disappointed in this entire experience
  • PO
    Patrick Ortiz
    Feb 20, 2026
    1.0
    This place is the worst. all those employees are the worst as well , can’t even get the order right. And I contacted the store only for them to be like yea I cant hear you after speaking to me. All those people suck. Wish I could use harsher words cause that’s what they deserve
  • EE
    enoch
    Feb 15, 2026
    1.0
    Ordered a thin crust pizza (WITH EXTRA CHEESE), came with barely any sauce or cheese, all you can taste is the nasty flakey crust. I expected just the crust to be thin… not everything on the pizza. Dont get thin pizzas from here 🥲
  • RL
    Ryan Lahr
    Feb 8, 2026
    1.0
    Order pizza on 2/7 before Super Bowl on 2/8 for a delivery of 6:15pm. It’s 7:58 and nothing. The store turned off their phones and customer service is answering, stating they don’t have my order. Got a text from the 3rd party delivery service at 6:48pm and still nothing. This is insane. Ordered Dominoes, they answered their phones and had my order in an hour from start to finish. Never ordering here again. Update: charged me still, even though the order never came and phones still off the hook. This is obviously a bad example of a franchise. I will not order from here again.

Frequently Asked Questions About Pizza Hut

Where is Pizza Hut located in Charlotte, NC?

Pizza Hut is located at 9614 Monroe Rd, Charlotte, NC 28270, USA.

What are the operating hours of Pizza Hut at 9614 Monroe Rd?

Pizza Hut is open from 10:00 AM to midnight Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Friday and Saturday.

Brand Certified Facts from Pizza Hut

Pizza Hut partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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